Do yourself a favor and don't order from this company. They use pictures of other companies clothing items and send you cheap versions of that item. They also won't refund you. I got offered a 10% refund for a $27 dress. You can't contact them by phone either. Only by email and Facebook messenger. I do not recommend purchasing anything from them!
This business is an absolute rip off! They do not send you the same clothing that is pictured on their website. Their customer service is awful. They would not return my emails and would not issue me a refund or provide a placement for damaged and wrong clothing. Avoid this company! I would give them zero stars if that was an option.
The sizes are not accurate and forget about it if you want to return an item. There are so many other online stores that have quality clothing and good return policies, like Lulus and Nanamacs. Don't shop here ever.
My daughter & I ordered Halloween & Thanksgiving themed tshirts because they looked cute at very low prices. We'll never order again. Items came from China & were too late to wear for Halloween. Sizes were way smaller than their sizing chart showed. One shirt was too small to even wear. They don't allow returns or exchanges & offered only a 20% refund & told me to gift the shirt to a friend. I only gave it 1 star because I had to pick one, it shouldn't get any!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I ordered three tops and one dress recently from Bellelily. The quality of the shirts was horrible! I ordered a dress in my size but it was too small, so when I contacted them about it, they wanted me to send my exact measurements, and then would not even respond to my emails.
I finally got in contact with them over Facebook and was offered 40% return, which I agreed too and ended up getting only 20% off. When I brought this to their attention, they then said I could send it back but they might not get it. Made me wonder if I did send the items back whether they would be honest about receiving them!
All they have offered to do now is refund my shipping, which was $6.99.
DO NOT ORDER FROM THIS COMPANY!
Horrible service and terrible quality items.
My swim suit took about 3 weeks to arrive to my house, but for the price I was paying I was expecting that which is why I ordered it way in advance. I love my swim suit and I get lots of compliments. I just ordered another one Andrew paid a little extra on shipping so hopefully it doesn't take too long to arrive.
I placed an order a few months ago for several items and didn't look at the reviews... now I'm wishing I would have. I have asked for a refund being how my items haven't shown up and they refuse or will not answer and I'm guessing my items will never show up now. 10/10 do not recommend unless you like giving money to scammers.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This company is nothing but liars! What they advertise is not what they send! I spent $60 for two pairs of leggings, of which they sent me the wrong size and the wrong style. They are very flimsy and cheap! They offered to reimburse me $4 if I kept them. I said NO, I want a full refund... and then they said their policy does not allow exchanges or returns!
I ordered 4 swimsuits from there and they were fine and true to size. But one of the tops was much longer then showed in the picture, but not so bad tho. And thank you Sally from Bellelily for helping me out after I posting thia reviews!
Prepare to keep everything you buy regardless of fit or quality. I was offered 15% back to keep the items which was insulting since I wanted to return 4 items for lack of quality totaling over $70. One dress was completely see through. So disappointing. I will not be a returning customer.
Do not order from this company. It is a scam. Clothing looks nothing like advertised. They refuse to refund me the money for Clothing that I did not receive and clothing that I do not want. Buyer beware!
I ordered 4 dresses, over $60 worth of merchandise. One has ridiculously long straps so it doesn't fit me or my friend (smaller and larger so smaller chest wasn't the issue). One had a stain on the strap. One had a completely inaccurate sizing chart and looked defective. They refused to replace the items, even the damaged one. They refused to exchange it. They offered 15% refund. 15%! That's less than $10 when I spent $63 on dresses I can't wear. Awful awful customer service and felt like I was bargaining with a whiny child instead of a business.
I've bought 4 swimsuits from this site and they were all super tiny (I'm a small) I Purchased small and medium sizes and all 4 for XXS (not exaggerating)
The photos make the times look good but the quality is compared to clothes sold in dollar stores. Supee poor quality and the fit is ridiculous. The bikini tops could barely hold my breast in and I am not a large cup. It's like clothes for dolls. Terrible! Please save your money. They most likely take photos from elsewhere and make their own "look-alike". Nothing like the pictures.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Do not order from here, takes for ever. I made an order 1 month ago, paid the shipping fee that said 5-8 days, come to find out the shipping fee is just so they give you a tracking number, not to send you your order within 5-8 days. They sent me an email letting me know they have shipped 1 of my 6 items... 1 month after I paid for ALL of the items. Horrible, use Etsy, they have the same pretty shirts and ship them pretty fast.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
This is not a normal clothing company. They don't take returns. Clothes are unlabeled, from China and arrive in unmarked package. No documentation, no email beyond initial order confirmation, poor quality. If you find them and ask to return items they require you to wear the clothes and send photo of you wearing the clothes to prove it's bad. Weird all around. AVOID
Belle Lily has cute clothes, but when mine came in, some didn't fit. I had my measurements and the website matches you with a S/M/L/XL according to your measurements. When the items were delivered, some of them did not fit (too loose). I was told I could not return the 3 items that didn't fit because of shipping costs. Although I was happy with most clothes, I will not be buying from them again.
I ordered a swim suit back in March and still have not received it. I have written number of times and they keep asking me to wait it out or call the post office. They already charged me and now I leave for vacation next week and still no suit, I will have to buy another one, glad I only ordered one and it was very inexpensive. Is there a phone number to call them?
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
They don't even deserve one star. So the items shipped from California, which sounds good, but in order for me to get my money back I am to return them to China. The customer service is awful and the clothing looks NOTHING like the website pictures.
I am happy to state that Bellelily has responded promptly and very professionally, with customer service in mind. I received six dresses I had ordered and was happy. However, I will give Bellelily another shot considering their high level of thoughtfulness with respect to my experience as a customer
Just order from shein or wish I still haven't received my items and they won't even send me my money back either. Do not waste your time nor your hard earned money. I wish somebody would've warned me about them
Overview
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1936th among Women's Clothing sites.
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- London, LONDON, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily