Bellelily

I didn't know this company is located in China when I place orders. I need to return them, Due to the poor quality, then I was told the shipping costs will be extremely expensive.
If they are doing business in the US, Why they don't have a location in the US that allows US consumers to return the purchase? I believe they have access to/from China all the time. Why as an individual buyer we have to be responsible to pay the extremely expensive shipping costs?
Why the company is not clear about its location and "difficult return police" upfront on its website?
This kind of dishonesty and unethical performing results in damage to US customers.

This is for your own good. This is a trick site that has been linked to 100 other sites just like it, known to get your credit card information, rack up charges, and you'll rarely receive your product, if you do, it's garbage. Be leery of positive reviews by what looks like newcomers, but listen to all of those who have posted their evidentiary photographs & videos to prove the quality rather than promising. They will not refund your money & you will be in charge of shipping back to China and then they will say they never received it. Like every single clothing site online, research, ALWAYS, before you buy, and not just on here, either, look at other sites that aren't just fir reviews, Quora, Reddit, you will get the real truth. On here there's too much influence by fake accounts created to drive their own rating up. Do not enter that cycle of abuse. This is a warning. Do NOT give your credit card info blindly. Do NOT order from sites you are unfamiliar with until you are absolutely sure.

Seriously the worst company I have ever had to deal with. After a month of waiting for my order I emailed them and They told me my order was out of stock and I could pick something else. Since the item was for an occasion and the occasion passed I told them well since it's out of stock just cancel my order and refund me. 2 days later they sent an email saying it was shipped. I emailed again and said why did u ship it when I said I wanted it cancelled and he said "it's shipped so I can't cancel it sorry". This was 2 months ago... still haven't received it. Don't waste your money they are scammers and I'm glad I only spent 12 bucks...

I purchased 5 white summer beach dresses for my vacation, as you know it's nice to have a few to choose from. Based on my personal measurements and their size charts, I'm considered a size LARGE. I ordered all 5 dresses in LARGE. Upon arrival, 3 were ill fitting & way too small, and 2 were way way to big. I carefully repackaged the items and emailed for a request for refund and the proper address in which to return ship them to. Their response is for me to send them pictures of myself wearing the items and include my bust, waist, & hip measurements because their "sizes are clearly listed on their website"…. And AFTER THAT…. They will offer me a reasonable solution. This is complete BS! DO NOT ORDER!

I made an order for 68 off the $1.99 clearance hats. The website showed they were in stock. Bellelily emailed me to tell me they only have 7 in stocks and that I need to pick other merchandise to get the amount of money I paid. I emailed them and told them to just sent what they have and refund the rest. They emailed me back telling me to pick other merchandise. Um, no. If I am not getting what I paid for, then I should get a refund. So now I have to dispute the charges. Don't waste your time.

Ordered two suncatchers, pictured here: https://www.bellelily.com/Hummingbird-Stained-Window-Hangings-g-*******-*******

These images were actually ripped off from the original artist on Etsy as you can see here: https://www.etsy.com/listing/*******/birds-stained-glass-window-hangings?ref=hp_rf-3&pro=1&frs=1

Upon receiving my items they were both broken. They were simply plastic cutouts with a cheap low-resolution sticker stuck on the plastic. They were snapped in half but held together with the sticker.

Emailed customer support for a refund. They requested pictures and upon receiving the, here is the message they sent:
"Could you please fix it at your local place? For the inconvenience, we can refund 20% as compensation of the item for you."

I told them no and requesting my money be refunded. They agreed to do so, but we'll see.

Absolutely love this jumpsuit! I was torn between ordering a med or a large. So glad I went with the large. A med would have been too tight and may have cheapened the look. Because it's fitted, undergarments were a bit difficult. To avoid panty lines, I found success with shape wear leggings. Yes it was very long but it worked out fine with 3 1/2 to 4 inch heels. I received compliments all night. The jump suit is nice and classy. I'm waiting for it to become available in black. This is a must have for one's wardrobe.

After seeing several adverstisements for Bellelily fleece leggings online, I decided to purchase a pair. As recommended on the site, I took measurements of my legs and waist, and ordered a size M.

However, when the order arrived, I was very disappointed to see that the legging was much too big for me.

I then contacted their customer service department, who suggested that I purchase a second pair at a discounted price, instead of being reimbursed or sent the correct size. I've never received a response like that, and this is the last time that I'll shop with them.

Wish I had read these before I ordered $94 worth of junk. Nothing that has come so far has fit or been what I thought I ordered. Here is a sample of the email I got from them: "When you use the coupon code, you should pay more attention to the spelling." LOL! Not use to that sass from customer service. That's not a huge deal, but the quality of the fabric they sent me was just gross. Shiny, stretchy and not the pattern or size I ordered. Really disappointing and if anyone knows how to get my money back let me know! Gozon.com has the actual products shown on this site and fantastic customer service. Go there! A little more expensive but it's worth it to get what you want!

I ordered the buffalo plaid shoes. I got them in great time, this is the only reason I give them 1 star. The fit was terribly big both in length and in width. I emailed them IMMEDIATELY. They then asked for proof that they were big. So I sent two pictures to prove that they were ridiculously big. Then then asked for me to ask my friends if any of them could wear them. I was already asking since it seemed apparent that they were not into great customer service. I didn't have anyone that wanted them or were a size up from me. After telling bellelily.com this then then told me that it would cost too much to return them and they would only refund me 10%! What a joke! You can bet money that I will never purchase a thing from this company again!

Didn't even receive all of my order. Sizes were all over the place. Poor quality material missing buttons. And they only want to refund me 40% off one item, which is $5. I spent $250. I REPEAT DO NOT ORDER

The dress from Bellelily was beautiful... I got so many compliments. I probably could of went with a size smaller. Worth the money. Only thing is the straps were a little long. I just cut them and stitches them shorter and this is now my favorite dress to wear out. Will buy again from Bellelily!

Buyer BEWARE! They do not do returns. Was just offered a 30% refund on a pair of shoes purchased at Christmas as a gift. Didn't fit, back and forth and the best they can do is a 30% refund. I'd rather donate to A woman's shelter!

Took a month to get my shirts, they didn't look anything like pictured. Entirely different type of fabric and fit than what was pictured. Cheap materials and poor quality sewing. Their return process doesn't actually exist. It's online chat in broken English. They tell you to just keep it and accept a 25% refund. When I slammed them on social media they upped it to 35% refund. For items I wouldn't put on anyone ever. They told me they only give full refunds if you return the items but they won't give you a return address because they tell you shipping international is too expensive and you just need to accept partial refund instead. (Return address on my package was from NY even though they claimed they only have warehouses overseas). Garbage company.