BellaCandles

This company is $#*!. I tried ordering a candle when they offered it for free & just pay the $2.99 shipping. I never received that candle... thought maybe it was just a fluke or something. These things happen. So when I saw them offering the free candle again, I ordered it again. Paid the $2.99 shipping. This time I received my candle. Cool. Finally reached the ring inside, and there is no code to search for the value or anything, even though they advertise that all candles have a code to be able to search the value of your ring. The ring isn't stamped or anything. I'd say it's worth about $5. Kind of a disappointment, but whatever. I'm only out 3 bucks. Then all of a sudden I have a $49.99 pending charge on my account from BellaCandles. I tried getting ahold of customer service. Only able to do so through email, which is quite slow and frustrating. So according to customer service, purchasing the free candle signed me up for their membership. I don't remember signing up for any membership, nor agreeting to a membership during the purchase of either candle, because I can assure you I would have passed on the free candle. So I asked them to please cancel my subscription. I do not want it. They canceled my subscription and litreally the next morning the charge on my account went through. I contacted customer service again asking for a refund and they replied to me saying that they can't give a refund because the transaction went through "before I requested cancelation"and that the candles have already been shipped. Now I want to know, if getting the free candle signed me up for a membership, why wasn't I charged the $49.99 during the months between the first candle purchase and the second?