[ I THINK IT SMELL FANTASTIC! CAN SMELL IT ALL OVER THE HOUSE. WONDERFUL!

Love this scent!

I loved the smell of the candle.my kitchen smelled like cupcakes. I love your candles.

Love burn the candle smell all over house

Got my candle today I love it
It smells really good and I will be ordering more

I just reported this outfit to the BBB in LA/Silicon Valley for false advertising and horrible customer service. I admit, I got had on this company and should have read up on them before I made a purchase. As with all the other reviews on this company, they won't refund my monies, explain the misleading disclaimer on their website and they won't tell me when items will ship. I've attached the thread of correspondence to this review for all to see. Stay away from this company, it's a scam. I recommend all who have been wronged to seek out the BBB in the LA/Silicon Valley area and file a claim.

From: owen brown [mailto:*******@msn.com]
Sent: Wednesday, December 16,2015 5:29 AM
To: BellaCandles.com
Cc: *******@LosAngelesSiliconValleyBBB.org
Subject: RE: [Tradecal LLC] Update: ORDER STATUS BELLACANDLES.COM / #******* / #******* / #*******

*,

Please tell me that my items are shipping out today.? The whole intention was to have them arrive before Christmas and I'm starting to believe that they are going to arrive next year or not at all. Once again, when I made the purchase on your website, it stated that if I made the order in the next 60 minutes that the order would ship the following day. When I don't see any movement, on the 11th of December you tell me that your company requires up to 8 business days to process. This is false advertising and misleading to good paying customers. At any rate, if you say BellaCandles requires the 8 business days, I should see something no later than the 18th? Right?

Owen/Ginger Brown
Pensacola, Florida
Date: Mon, 14 Dec 2015 13:26:13 +0000
From: *******@bellacandles.com
CC: *******@msn.com
Subject: [Tradecal LLC] Update: ORDER STATUS BELLACANDLES.COM / #******* / #******* / #*******
##- Please type your reply above this line -##
You are registered as a CC on this support request (*******). Reply to this email to add a comment to the request.
Sheva (Tradecal LLC)
Dec 14,05:26
Dear QA,
Thank you for your message, unfortunately, there's no tracking number yet, apologies for the inconvenience.
Best regards,
*
Owenbrown
Dec 14,05:23
*,
Any new status on my orders?
R/

* (Tradecal LLC)
Dec 11,17:34
Hi Brown, Owen M CIV CNATRA DET Pensacola, QA,
Thank you for your message, the regular shipping process takes around up to 8 business days.
You will get a tracking number soon for each orders.
Best regards,
*

Brown, Owen M CIV CNATRA DET Pensacola, QA
Dec 11,13:24
Bella,
I recently purchased three Bella Candles on three separate orders on 8 December 2015 for Christmas presents and tried to access your website to check on their movement/shipping and my email isn't being recognized (*******@msn.com). Can someone please email me the current status of these orders:
#******* Strawberry Jam 10 ounce
#******* Relaxation Oasis 18 ounce
#******* Fruit Punch 18 ounce
Note: When I made the order online, it stated that the orders would be shipped on the 9th of December. If so, I never received any form of email giving me tracking or status. Your attention in this matter is greatly appreciated.
R/
Owen M. Brown
*personal information redacted by admin

I would like to give a zero, I have contacted them in reference to my orders that have yet to ship and asked when they would arrive as it states on my order that it would arrive in 3 to 5 business days the candles are not for myself but are Christmas gifts for out of town family members, they could not tell me when they will ship, and when I asked about cancelling the order the representative advised I can not cancel my order, all this from emails as the number provided is a voicemail. I requested a supervisor and of course none are available. This company is very unprofessional and the rep even argued back with me on an email. I read on the website that I could cancel my order for a full refund if the item had not shipped however they are refusing to refund my money... I will never order any products from Bella Candles again and I will tell everyone I can how bad this company is. I am beyond mad.
Here are the emails

BellaCandles.com
3:54 PM (2 hours ago)

To me
##- Please type your reply above this line -##
Your request (*******) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Tiffany Tetmeyer Tt
Dec 9,13:54

Contact Form Submission:

Name: Tiffany Tetmeyer
Email: *******@gmail.com
Phone: *******698
Body: I messaged with another representative earlier in the day and asked if the candles will arrive by Dec. 19th. She advised that it takes 7-10 business days however when I was looking at purchasing the candles it stated 3-5 business days, The candles are for a Christmas party and if they will not arrive in time I need to know so I can start to plan other options.

This email is a service from Tradecal LLC. Delivered by Zendesk
Message-Id: N2XMKZ06Y1_5668a3211d2d7_*******f8e88ecd*******a_sprut
8 older messages

Tiffany Tetmeyer <*******@gmail.com>
5:59 PM (23 minutes ago)

To com
I want to request a supervisor to personally call me, i was going to wait to cancel my order but since i feel this is some type of scam. I have worked in a call center for many years and if a suoervisor does not contact me i will contact my bank on fraudulent charges from your company.

BellaCandles.com
6:04 PM (19 minutes ago)

To me
##- Please type your reply above this line -##
Your request (*******) has been updated. To add additional comments, reply to this email.

* (Tradecal LLC)
Dec 9,16:04

Dear Tiffany,

Thank you for your message, unfortunately my supervisor is not available to call you. If you think this is a scam, then i should have not responded to your emails. We already informed you about the order, we already forwarded it for shipment. Please wait for the tracking number.

Best regards,
*

Tiffany Tetmeyer Tt
Dec 9,16:00

I want to request a supervisor to personally call me, i was going to wait to cancel my order but since i feel this is some type of scam. I have worked in a call center for many years and if a suoervisor does not contact me i will contact my bank on fraudulent charges from your company.

* (Tradecal LLC)
Dec 9,15:56

Dear Tiffany,

Thank you for your message, we are aware about own policies, and as mentioned, your order has been forwarded for shipment that is why it's not possible to cancel.

Best regards,
*

Tiffany Tetmeyer Tt
Dec 9,15:51

The problem I have with that response is i went to your website and read that i could cancel my order for a full refund as long as the order has not shipped and after it ships for a refund minus the shipping cost so what is correct i feel like this is poor customer service and i can assure you i will not purchase any items from this company again... if my ordrer has not shipped by friday i will contact someone and escalate the situation up. There is nothing further you can assist me with as you do not know your companys own policies.

* (Tradecal LLC)
Dec 9,15:43

Dear Tiffany,

Thank you for your message, Unfortunately, it is not possible to cancel the order as it has been forwarded to the courier for shipment.

Best regards,
*

Tiffany Tetmeyer Tt
Dec 9,15:10

If it does not ship by friday 12/11 can i cancel the order? If so how long would it take to receive the refund?

* (Tradecal LLC)
Dec 9,15:06

Dear Tiffany,

Thank you for your message, unfortunately, as of the moment we can't guarantee it, since we are accommodation bulks of orders for the holidays, as soon as your order ships, you will receive a tracking number.

Best regards,
*

Tiffany Tetmeyer Tt
Dec 9,15:02

I see on your website if you order within the next 27 mins it will ship tomorrow on 12/10 so can I expect my order to ship then since I already ordered?

* (Tradecal LLC)
Dec 9,14:48

Dear Tiffany,

Thank you for your message, unfortunately, the order has been forwarded for shipment, due to the holidays, orders are shipped delayed, apologies for the inconvenience. We are doing our best to ship the candles as soon as possible.

Best regards,
*

Tiffany Tetmeyer Tt
Dec 9,14:21

I need to know if I should cancel the order at this point I can get candles from Fragrant Jewels in 5 to 7 days with free shipping. They were helpful and responded right away assuring me my order would be here by the 19th your company has not advised me of anything I would appreciate a response with in the next 10 minutes so I can make a choice. I looked at questions on you website and it said you would be able to provide me with information into why the order has not been fulfilled. I need to make a decision... and your company should update the website as it will not arrive in 3-5 days its confusing to customers.

Tiffany
Dec 9,13:54

Contact Form Submission:

Name: Tiffany *****
Email: *******
Phone: ********
Body: I messaged with another representative earlier in the day and asked if the candles will arrive by Dec. 19th. She advised that it takes 7-10 business days however when I was looking at purchasing the candles it stated 3-5 business days, The candles are for a Christmas party and if they will not arrive in time I need to know so I can start to plan other options.
* personal information redacted by admin

I LOVE THERE SOAPS THE FRAGRANCE STAYS WITH YOU. THE CANDLES ARE VERY FRAGRANT. TRY BELLA CANDLES.