BellaCandles

My candles arrived with only one layer of paper around them, so the containers were shattered. I cut myself unwrapping them. When I emailed Customer Service, including pictures of the shattered candles in their box, I received a terse message asking for pictures of the broken candles and the box they were shipped in - apparently they don't actually pay attention to the emails they receive - and they would provide additional instructions at that time. I will not be ordering from them again and will be seeking a refund rather than a replacement. I'm really disappointed because the candles smell great.

I'm seeing all of these horrible reviews about Bella Candles. I remember receiving an email for a free candle and I was excited to order it and I saw I had to pay shipping which I didn't mind. I read the fine print that said it will charge you monthly for a membership (which a lot of people didn't read from the looks of the previous posts) so I decided not to order it because it's not free at all if you have to pay shipping and monthly membership. I recently got an E-mail saying I won $15 gift certificate but I'm skeptical about the quality of the jewelry and if it's a safe site to put my information on.

I was very pleased how fast costumer service got back to me and resolved my
Questions and concerns that I had about my 2nd order, as for my 1st order I think
They could have done a little better with costume service and sending out my
Replacement candle due to mine coming in smashed but I think that was due to having to many people handling that issue and no one put the ticket in until the last person I spoke to almost 3 weeks later. Now I'm just waiting on this order to give you my overall opinion.

I recently received a text message saying I won a free candle please claim here... went and claimed it paid the shipping and handling twice... then get a text from my bank account showing a 49.99 charge from Bella candles was placed on my account... I never agreed to joining the club or whatever it was that I was getting charged for! Be careful ordering from them! And if you do watch your bank accounts! Very sneaky and not cool! Will not be ordering from them again!

I've had the same dilemma as others who gave this a one star. I was lured by the ad of a free candle, all I had to pay for was shipping. So I do it, 2 weeks later I received my candle. Today, I was viewing my bank statements and noticed they'd taken out $49.99. I immediately emailed them and the response was essentially "It says in the terms and conditions". I looked back at the free candle offer, both on my phone and on the computer, the statement is there. However it is small and easy to miss. We as humans skim over the small stuff because it's either useless or redundant. Seems like BellaCandles is taking advantage of this.
All in all, they're crooks.

Im having the same issues with the "club". I've gotten an email stating that I signed up for the club back in December and that's why I got charged 49.99 on my card this month. If I am a member of their club then why is my email not in their records so that I can sign in and cancel? Why is there no number to call? Why don't I have previous emails? Yes I got the promotional candle for a friend but I'm not in their files until it's time to charge my account obviously

My wife has ordered many candles from Bella Candles. This last purchase came broken. Bella replaced them with on good candle and one broken. Customer service gave her a song and dance. I ordered 4 candles, 2 coming here in north carolina and 2 to tennessee for my mom for mothers day. One of my moms candles arrived here(360 miles away) the other has not arrived. Customer service saw the problem, said oh my and said they would have to call me back. 24 hours later and no call. I spoke with another customer service person. Same response oh my, but this time he asked to email a photo of candle and invoice. How stupid is this when you have proof of delivery. Your candles may smell nice but they are not nice enough to try and rip you off. However it appears you are not above trying to rip off your customers. To all looking to buy from bella candles... buyer beware!

I became a rep for this company and it is the biggest mistake that I ever made as their customer service is not helpful at all. I know that there are others that are having problems as well. They owe me money from the candles that I sold from my rep page and won't pay me for it. It's not even a lot of money but I earned it. So please don't order so this company can go out of business cause it is not ok for them to not take care of their customers first and for most.

I joined the club about a year ago. 49.99 a month never said anything about the other 4.99 that they also charge. When I got my candles yes most of them smelled fantastic a few came in smashed (Still waiting for replacements.) but the rings are a piece of junk. They turned my finger green those that I could wear anyway. A few I gave to my 10 year old granddaughter her finger also turned green. When I contacted customer service I was told those were trial candles and soaps and the rings in them were not silver just junk. The next 6 candles had the exact same ring in it. Most of the codes could not be found on the silver rings that I did receive. Will never order from them again. Buyer Beware...

Do not sign up for the "free" candle where you only pay shipping! Big SCAM. You can't access you're account to cancel from the "club" no one answers phone, email address come back invalid, negative comment ea deleted off Facebook and mess raged them throgh Facebook too. My ability to message or post to them wa blocked. They will not telling me how to cancel! I've spoke to others and they had same problem and are getting $40 charges for monthly candles

I'm a big fan of Diamond Candles but I kept getting emails for Bella Candles. I always ignored them until one day I got an email saying if I tried the candles I could use a $15 off coupon. I figured what the heck. The day after I ordered my candle (which was $9.99 after the coupon but an additional $9.95 for shipping and handling, which of course they didn't mention until after I entered payment), I got a call from my bank. They said there was an unauthorized charge on my card of over $60. I had to cancel my card and get another one. Only place I used my card... bellacandles.com. Despite paying $10 for shipping, it took two weeks to arrive and it was the tiniest little thing. No way I will EVER order from them again! I'll stick to Diamond Candles.

Bought 2.1 for my daughter for Christmas and 1 for myself. Both arrived with the glass jar broken. The bottom of both TOTALLY fell off. My daughter got a ring that turned her finger green. I got a cheap pair of EARRINGS? YES earrings that were worth 10$. I wouldnt of taken em for free. The jewelry was bubble gum machine quality at best. Ill order from Jewel Scents from now on. Their rings dont turn skin green and are much prettier. And where the earrings came into play i have no idea. Shame on you Bella candle company. You are ripping people off!