The company generally enjoys a positive reputation for its product quality, competitive pricing, and exceptional customer service, particularly highlighted by proactive communication and support from representatives. Many customers appreciate the white glove delivery service and the thorough updates throughout the purchasing process. However, concerns have been raised regarding service delays, issues with damaged items, and difficulties in obtaining replacements or refunds. While many express satisfaction with their purchases, the inconsistency in handling complaints and returns suggests a need for improved processes in these areas to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Trying to purchase furniture during Covid has been very difficult. Most companies will let you order but there's no one to follow-up and keep you informed. Gary was definitely the exception. He stayed in contact with me throughout and even though it took longer than I expected, he was always there to answer and email and follow-up on status. When the product was delivered without the Light kit connection, he called the manufacturer to get that ordered and delivered for me. I would definitely buy again. Thanks Gary!
I am so pleased with this company, price and service. Augey was very helpful and everybody else from ordering to delivery. I would like everybody to know what a great company this is. They send you messages informing you about your order and they respond to your message in no time you have any question.
My bedroom furniture came as promised in perfect condition and set up by your experts promptly and cheerfully. Augey, your customer service person, kept in contact with us throughout the entire process. Augey was great. We will definitely buy from you again... soon. Frank and Paola
Process of ordering was wonderful, The follow through with Michael and ongoing communication was superb.my delivery men Yerry and Jose were helpful, checked every piece and made sure i understood removing the table leaf correctly. I will certainly purchase from Dining Room Outlets again for any furniture needs.
Susan
From the initial order to the delivery Michael was in constant contact, communication with me on what was happening at every stage of my custom order, I felt very confident I would receive an excellent product and I did. The order was fulfilled and delivered ahead of the projected schedule.
Buying new furniture couldn't be any easier. My sales associate, John, was knowledgeable and ready to assist with my purchase. He made many suggestions and offered applicable discounts and incentives.
I hope the delivery and set-up will be as positive as the sale. So far, so good!
Michael was attentive and kept me up to date. The website has very affordable prices compared to other sites!
Ordered dining room set. Samantha was very professional. She answered all our questions with ease. We would definitely recommend her to any of our friends and family.
Pam assisted us in chat with the purchase of two nightstands and a bachelor chest. She was very polite, professional and thorough. She made the experience quite easy and we were able to forgo the normal website checkout process.
Sharon was an awesome person. She was very patience, polite. You have a great employee. They also got back with me within seconds with prices... I recommend this business a top 10. I will never go to a store again..
I wish I could give Michael 5 plus stars! He was key in navigating delivery process during the pandemic. He was in constant contact and kept me informed every step of the way. Actual physical delivery was flawless and very quick.
Good prices. Ordered bedroom set for guest room. Can't wait to receive my order Just what I was looking for Nice selections and you can personalize your order which I did.
We really appreciate the customer service of Kate, who assisted us in ordering a bedroom furniture set and was also able to get us a great price!
Great assistance from Pam via chat to customize my order. She was very knowledgeable and very patient. Thank you Pam!
I was curious about all delivery options so choose to do an online chat. Pam was awesome and answered all of my questions. Excited for my new dining set!
I've wrestled with the decision to buy office furniture for months. I ordered my desk from this company and it was delivered right to my office unpacked & set up. I thought Discount Bandit would save me money but was not willing to haul and unpack furniture from my garage to upstairs. Called Kate@ Bedroom Furniture Discounts and she gave me a super great price. Better than DB and in less than 5 minutes - no hassles! I'm thrilled! Dawn
Pam was so helpful even when I left the chat for an hour to take extra measurements she was ready for me when I returned. Quick checkout.
As of right now I am happy with Kate's assistance and looking forward to my delivery. I will further comment at that time. Thank You
I could not ask for a better person to lead my family to purchasing a bedroom set which was a major purchase in our lives. Pam was extraordinary. A gem of a person and we cannot thank her enough for the ease of the transaction. All things were clear. She walked us thru everything. Financing and how to navigate ever aspect. We appreciate her. Outstanding person and representative.
Answer: On "chat", yes. But they are not either honest or cannot access proper information.
Answer: Legit. I was very nervous about ordering online. But, I have been so pleased with my table and chairs. It was easy from start to finish. With Sean taking my order, Jay, Drichsen and Alvin keeping me informed. To the delivery (Deliveright) people. It has been a pleasure doing business with you all. Thanks
Answer: Cost. However, I didn't know what once a item is in stock, it takes 4-6 weeks to reach me. Purchased 5/1/21, delayed for the 8th time, told it would be in stock 1/23.
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