Bedroom Furniture DiscountsReviews 255

This is the 2nd large purchase I have made from Emma Mason. Their customer service from order to delivery is impeccable. Nadir was extremely helpful and attentive to my issues with the furniture mfg. In getting the order processed and shipped. He responds within minutes to any of my questions and provides a clear, in-depth explanation. The furniture is beautiful I am so happy with both my purchases - Bernhardt and Hooker.

After 3 months I received my bedroom set with damaged on the footboard that was promised to get fixed but has not be done.
I ordered king bed and 2 night stands on 7/20/23 they promised will be delivered 4-6 weeks. I received a message on 4th week the bed room is inspected and ready to deliver on Monday 8/14th but I received a call 2 days before on Friday 11th that the delivery cancelled due to bed has not been passed the inspection one of the night stand has damaged. I was promised to be replaced and will deliver in 1-2 weeks. I did not hear from them in 2 weeks I contacted them connected to Mervin manager he told me the information I have received not correct he is going to follow up with manufacturer to speed up the delivery. Make story short finally they delivered the set on September 28th with one of night stand not closing they took it to replace it finally after 2 weeks that was delivered and my bed room set got completed on October 12th with damage on the foot board which they promised to sent technician repair it after 2 emails to Mervin nothing is done. I don't recommend buying from them their communication is good but poor service.

Would purchase again! I had a great experience with Emma, saved thousands compared to Ashley Furntiure. Delivery drivers were also very friendly.

Thank you Nadir for all of your help scheduling a prompt and timely delivery of my new dining room table. I am very grateful for all that you have done! Thanks again!

I had a mixed experience ordering dining room furniture from this company. The initial ordering process via the website was very easy, and I got all my questions answered using the chat feature.

Once I got a confirmed delivery date, the actual delivery of the furniture was great. The two delivery men were outstanding they carried the furniture up 42 steps, assembled the furniture, and cleaned up within 25 minutes. The furniture was wrapped extremely well and was in very good condition, no damage. However, the middle part of this process was terrible and frustrating.

When I ordered the furniture on May 5th, all pieces were in stock, but it took over 5 months (until Oct 11th) to get it delivered. First, it took two months to transport the furniture from their NY warehouse to their VA delivery team. Then it took another three months for the delivery company to schedule a delivery date. They had a very limited schedule (no flexibility whatsoever) and would only be in my area approximately once a month.

When I couldn't make the date they offered, I had to wait another few weeks. Along the way, the communication process with customer service was very good. Drichsen was very good, sending me emails and texts keeping me apprised of the status. The quality and price of the furniture was good.

If you are not in a hurry for your furniture, then I would recommend this company. But if you want your furniture fast, I would go somewhere else.

I have the great pleasure of purchasing a beautiful Uultis Brazilian teak dinning table and chairs at Emma Mason. Their customer service is outstanding, very professional and hands on from purchasing to final delivery. I have never experienced the personal touch that I received from Ivan and his team which was truly special. Their was genuine concern that I knew the process of the delivery, to making sure I received my table and chairs in pristine condition in my home! I
Received emails, texts and phone calls during their process. I will definitely continue to purchase from Emma Mason! The pics of the table and chairs are not set up because I will be moving them into a new house that is currently being built. All pics are proof of purchase.
Mark Wedyck - Saint Augustine FL

I ordered a beautiful marble top dining set online with Emma Mason and had a wonderful buying experience! I love the set. There was a very slight flaw I felt wasn't normal, but Jenette went above and beyond to make sure everything was resolved to my satisfaction! She made sure I was pleased with my purchase and followed up like a true professional. The price was the best I found for this same set and shipping/delivery was quicker than I expected. I will surely shop with them again in the future. I took a leap of faith and it was a perfect choice.

We had a great experience with our order. The communications from Nadir were perfect throughout and the delivery services were excellent!

Emma Mason/Bedroom Furniture Discounts-provides outstanding service, price, quality and delivery. I highly recommend ordering from this company. Also, the service from Drichsen Noble is OUTSTANDING!

My wife wanted an expandable table and whole bunch of chairs (10!).

Emma Mason / Dining Rooms Outlet (and they host other sites as well) had the best price, though it was a company I'd never heard of, and I was a bit apprehensive about the 4-6 week predicted delivery time.

I talked with them on the phone and placed the order online. I didn't buy any of the upsell delivery services.

Furniture was delivered as promised, great condition. Delivery guys unboxed them outside and brought them in.

Most of all: wife is very pleased.

5 stars, recommending to a friend, and would buy again.

My furniture took a little longer to come than expected. But it was well worth the wait. The customer service was awesome! The delivery was excellent! I would definitely recommend and order from here again!

When I had a question Shayne was quick to respond and answered my questions clearly. And I could call her, and that is huge to me. Better than email. You can get your answer quickly without all this back and forth time sucking email.

I was very pleased with my recent experience with Emma Mason. The nightstands came in perfect condition and at a price I could not find elsewhere. Nadir stayed in constant contact with me throughout the process to make sure I was fully informed. I hope to use this company again. Thanks Nadir for a great experience.

I cannot state what a great experience I had working with Emma Mason. I was always in contact with Jenette and Daisey. They always kept me up to date on the process as well as the delivery process. The white glove delivery service was as per described. Couldn't be more satisfied great quality and great service.

I purchased a sofa and loveseat and love them both. Shanye Mendoza was very professional and helped get my product delivered.

We had a great overall experience with our first online furniture purchase. It took a few weeks longer than we initially thought but Drichsen kept in touch and we weren't really surprised with how hard it's been to get furniture. Saved probably 15-20% compared to locally.

Delivery was super easy, great company and nice guys as well. They gave us a 2 hour window and called 20 minutes before. Helped set it all up and came exactly when they promised.

They really take care of you. I had Mervin Factor help me out and he went above and beyond for me. Thank you! I am telling everyone to shop through them.

Jenette Collarte, Resolution Manager made a lasting impression. She is extremely kind, patience and personable. She went above and beyond sending texts and emails, making phone calls ensuring I recieve the most recent updates and progression of my deliveries. She is truly dedicated to her position/job and providing the best customers service experience. Thank you Jenette for making my unforeseen delays more tolerable. You are a true example of professionalism. Wish we had more of you in the world.

The two gentlemen that made my two deliveries were kind, respectful and personable.

Furniture is over priced, the white glove service in my opinion is a way of adding more cost. The expense for this particular service stated at around or about $250.00. After about the third text/email the offer had decreases to around or about $98.00. So I took advantage of the service. During the preparation for delivery damages were noticed and partial of the delivery had to be replace an additional 30 day wait to the initial 30 day wait. The second delivery date partial of my delivery was lost or misplaced at the warehouse, adding an additional two or more weeks before I had my complete order. Total disaster! I am intrested in purchasing two chairs and one buffet away from having my complete dinning room set. I called to ask were there other shipping options and was informed if I ordered only the two chair combinations I would have to pay $246.00 for shipping. No way around it. You'll be surprise to know it's the same price as the white glove service offer on my initial order. Coincidence, I don't think so.