Bed Bath & Beyond

I've ordered many items through Overstock and needed a few things from the new site. I ordered a rug for my bedroom and it arrived with big stains on the edges and it smelled like wet wool. I called customer service because the plastic that it was wrapped in was not reusable. It took 1 1/2 hours for a rep to answer. They said they would ship a rug sleeve which arrived a few days later.

They paid for shipping and I ordered a different rug. A few days later, UPS dropped off the new rug and we put it in the garage for now since we were painting. A few days later, another rug arrived. Now I am confused. Seems the first rug that arrived was a replacement for the returned dirty rug. But we didn't order it. I did not want a rug that smelled like an animal.
I called them again and waited nearly 2 hours on hold. They gave me an RMA to return the rug that I never ordered. They received rug #2 five days ago and there's still no credit. I tried the chat and someone named Abby responded. Except Abby is a Bot and kept giving me a link on how to return an item. I called customer service and was told that they would call me back in 87 minutes!
They finally called me and said the $520 credit may show up next week. I told them that waiting 30 days for a credit is unacceptable and I won't shop there again.

I ordered a pair of these lampshades. They arrived in separate boxes. Both had the fabric coming away from the frames. One had the spider (it attaches to the harp on the lamp) and the majority of the shade all crushed down with a bunch of those air filled bags sitting on it. They are very poorly made. I am not sending them back as I know it will take forever to receive a refund. I'll take it as a loss and go to Lowes.

I have shopped at BB &B for years. But, unfortunately, their recent move to jump on the band wagon of punishing anything and anyone with conservative views is beyond my comprehension. When will the censorship and mistreatment of Christian conservative Americans stop.? Because they have become intolerant of our politics, I can no longer support this business. At some point we must fight back. This is my line in the sand. Good bye, Bed Bath & Beyond.

I'm saddened with Bed Bath & Beyond's mixing of politics and business, including the PC way in which BBBY messaged the My Pillow fiasco to the public. In this weird and hopefully temporary cancel culture, it seems certain businesses believe it's in their best interest to integrate the dubiously media-pumped political frenzy into their executive decisions instead of focusing on healthy business practices. BBBY like many companies has fallen victim to this fickle phenomenon. With BBBY's long-term downward trend (35% stock price decline over the past 5-years), can they really afford to jeopardize their consumer lifeline?

I ordered item online. It was delivered to the wrong address. They tried delivery 2 more times with door dash, and the order was cancelled both times. They only refunded me the item amount and not shipping even though they never got the item to where it was supposed to go! Horrible!

Discontinuing MyPillow because it's an underperforming product? But you still sell As Seen on TV junk that doesn't do what the ads state or break the first time you use it? THOSE are underperforming products, not MyPillow! Let's face it - you caved in to the Cancel Culture! Leave politics out of your business. I'm going to be a part of the Cancel Culture and cancel any future business with Bed Bath & Beyond!

I purchased a beautiful wamsutta bathroom rug from Bed, Bath & Beyond... the color is exactly what I needed. Unfortunately, the quality is substandard. The rug sheds terribly and I track it throughout my bedroom. I couldn't find it on my purchases to review, so I came to this site. It's disappointing, I love the color and size is perfect for my double vanity sink. Buyers beware of the quality you red receive.

Paid for an item in the store for an online purchase. My notice said it arrived at the store but they couldn't find it. I requested a refund and went somewhere else to purchase. I have to wait on hold at least 20 minutes every week I check my status for them to tell me to try again next week. They took my money quickly but I may die of old age before it's returned. Bad business

Bed bath & beyond emailed me multiple times for days before my item was to be delivered. I stayed home all day because my item was going to be delivered on Tuesday I had multiple emails verifying this. I stayed home all day Tuesday it was beautiful out my item has not arrived they have blown up my email but can't send the item on time. I WILL NOT ORDER FROM THIS STORE AGAIN!

Bought a personalized carving board which came with a stain on it (I sent pictures as proof.) Customer service solution #1: I order a new one, pay a second time and send the damaged back and wait for the money to put back on my credit card after they receive the item. I asked them to send out a replacement for free and as soon as I have it I would send the damaged one back which was denied. Solution #2: If I would try to fix it and keep it they give me 10$ BUT only to the so called wallet! Since I don't know if I ever buy from BBB I asked to put the 10$ back on my credit card which was denied too. That is unbelievable, that is no customer service at all. It is not my fault that the item arrived with a stain so why don't you find a customer friendly solution. Management never contacted me like promised. BBB that's a shame.

Since BB&B decided to bow to the dangerous, rampant cancel culture seeking to destroy our democracy, I decided to return my last 3 orders with them. I no longer feel good doing business here, nor do I feel welcome in the BB&B culture. This past year I've been shopping online, but wanted to return my purchases in person to avoid shipping costs. I just returned from the local store, and was shocked to see how dingy and disheveled it looked. Though I will no longer be doing business with them, it's sad to see this once vibrant store looking like a second-hand bargain basement. Alienating so many of their customers can't possibly help the situation.

I returned a faulty item. They acknowledge they have received it. And that's where any useful information stops. It is well past the time I should have received my refund. When I try to call them I am subjected to hours on hold, only to by hung up on when they finally answer. On-line chat offers no option to actually "chat" with anyone and there are no options for my problem. Repeated emails only get me a tired canned response that is neither helpful or informative. Then they make the issue "solved". I have never had this kind of problem at a store, but given this current nightmare I will question every shopping there again and certainly NEVER on line again.

Expected delivery the 6th per email
On the 7th I get an email saying it's delayed till the 8th(understandable due to bad weather) tracking says it is out for delivery. Now a message says it will be delivered on the 11th. Delay due to bad weather yet the entire state was clear and sunny all day. Location is 15 minutes from fedex site. Insult to injury I get an email tonight telling me half the order is delayed and won't arrive till the 6th FYI that was 2 days ago. Won't be ordering from here again

I've been a satisfied customer using the annual $29 fee for Beyond+. This shows you to get 20% off entire purchase plus free shipping. It has worked great until recently. NOW anything (what I've tried) you order that is on sale likely will exclude the 20% off due to some new Price Match policy. Si for example if Cinnabon KCups are 16% off they no longer allow you to get the 20% additional discount via Beyond+. This was not the case a few months ago. Rep wouldn't let me apply it to the full price since 20% is better than 16%. NO customer communication alerting you to this new scheme to prevent use of this membership discount program!

On January 25, I ordered two sets of dinnerware that I thought would compliment one another. They are the same pattern, one blue, one white. The blue set arrived intact but the white set had a broken dinner plate and a broken salad plate. I emailed customer service on January 29, the day that they arrived and asked if I needed to return the entire set for replacement or, just the two broken pieces. I received an auto response saying that they would contact me within 48 hours. When I hadn't heard from them by February 1, I emailed again and received the same auto response, but no one contacted me. Yesterday, February 8, I left two reviews- one positive for the blue set and a less positive one about the white set with the broken dishes. They published the positive review right away, but today, I received an email asking me to resubmit my review on the white set. They highlighted a part of my review in their email to me so I assume it was the part they had a problem with. (Please see photos.)

I have found this site to have reasonable prices, yet have to cancel what is in my cart as postage/handling is outrageous. Cost is always more than the actual value of product - in fact many times more if it is a small/light item. Dinner set postage was same price as item. Why are they even bothering to now include Australia other than to rip buyers off.

Beware of online orders if you have 2 addresses saved on file with Bed Bath and Beyond! It was hard to see what address it was shipping to, thus, all the things I ordered for my new home went to my old home. It was a mess! It cost BB&B a lot of time and money as well as huge headaches and loss of time for me, all the shipping, boxing, transporting, unboxing, returning, refusing shipments, could have easily been avoided if they just made the address easier to select and made it more prominent before finalizing your order! I tried to email, to call and only the in-store experience was helpful. The store agreed the online customer service was of no help!

I recently placed an online order which ended up with items being out of stock. It's annoying to pay for items that end up not being in stock. It's even more annoying that there was no sign of any refund being processed for those items!
I was assured by the cashier at pickup that I would receive an email receipt after pickup. I never received a receipt. Instead I received a confirmation of pickup for the complete order -including items that I never received!
I proceeded to chat with an agent and request a refund. I had to correct them when they gave me an insufficient refund amount. They then gave me a refund amount not including taxes! When I asked about why taxes are not refunded, they said they'd need to open a case with their internal team to refund the full amount. Ridiculous. Of course the full amount should always be refunded. It was their fault for not have the stocked items updated properly and allowing me to order unavailable items in the first place.
They need to update their system for online transactions. Most other businesses automatically and immediately refund me for out of stock items. Even better are those that are up to date with their stock.
Rather than providing convenience with online ordering, I ended up spending more time and frustration having to sort the refund.

My sisters and I contributed to a baby stroller ($970!) for our niece on the BB&B gift registry. We then found out that she would not receive it until she paid the almost $100 in sales tax. The registry did not mention the sales tax at all, not giving us the option to pay it in advance. I called customer service and was told that the item was paid in full. After my niece received notification of the tax, I call customer service again and was told BB&B could do NOTHING. I finally sent her a gift card to cover the tax. I also e-mailed customer service with my complaint and received a "We will respond within 72 hours" e-mail from them, It has now been 2 weeks and still no response.

And for 4 days there is no answer to mail or phone.no chat. Only. These good reviews are contradicted to the reviews in trust pilot and others

I like the idea of Bed Bath & Beyond but too often I cannot find what I need. They have what seems like an odd assortment - it's not really a go-to store for anything and they need to consider the inconsistency of their offering. Pricing is high and I never remember to bring my coupon.

Typically I have had great shopping experiences at Bed Bath And Beyond, however my experience using their online store was awful. Terrible customer service and they sent me the wrong item and refused to allow a return/ exchange. Very unpleasant experience.

To buy from BBB, you need to be able to WAIT at every step in a tedious process. My goal was to purchase one 11.5 qt storage container. I added 4 additional smaller containers to qualify for free shipping; huge mistake. It took about 3 days to fulfill the order, then several days for shipping. The 4 smaller containers arrived in a box the size for moving with oodles of bubble wrap tossed inside on top of the 4 smaller bowls resting at the bottom. Packing slip was for all 5 bowls. Called for two days trying to report missing item; wait time was always stated as "more than 1 hour". Only other option was online "chat" and I was 227 in the queue; I'd moved up to about 116 in line when I was dropped. Waiting time for phone was never less than "more than an hour" so finally I decided to use that option; it was accurate: more than 1 hour. The person who took the call was cordial and said they'd send the missing item. Three days again to fulfill; BBB sent shipping notice with link to track. After waiting online > minute for tracking info to load, all that had loaded was BBB logo. Will NEVER buy online again from BBB; they clearly don't have online figured out. Meanwhile, I'm now getting daily email from BBB. Will have to move to Blocked senders to end this relationship'.