Bed Bath & Beyond

To buy from BBB, you need to be able to WAIT at every step in a tedious process. My goal was to purchase one 11.5 qt storage container. I added 4 additional smaller containers to qualify for free shipping; huge mistake. It took about 3 days to fulfill the order, then several days for shipping. The 4 smaller containers arrived in a box the size for moving with oodles of bubble wrap tossed inside on top of the 4 smaller bowls resting at the bottom. Packing slip was for all 5 bowls. Called for two days trying to report missing item; wait time was always stated as "more than 1 hour". Only other option was online "chat" and I was 227 in the queue; I'd moved up to about 116 in line when I was dropped. Waiting time for phone was never less than "more than an hour" so finally I decided to use that option; it was accurate: more than 1 hour. The person who took the call was cordial and said they'd send the missing item. Three days again to fulfill; BBB sent shipping notice with link to track. After waiting online > minute for tracking info to load, all that had loaded was BBB logo. Will NEVER buy online again from BBB; they clearly don't have online figured out. Meanwhile, I'm now getting daily email from BBB. Will have to move to Blocked senders to end this relationship'.

I ordered two "2 Drawer Vertical File Cabinet with Lock & Bookshelf, Printer Stand with Open Storage Shelves; Item #*******" and they were damaged with bent metal parts, numerous parts with chipped paint, cracked drawer bottoms, and parts that were dented.

HOW IS THE OVERALL RATING ALMOST A 4 WHEN EVERY REVIEW IS 1-STAR? I have been a loyal customer for over a decade. Even joined the "Beyond Plus" program. Sorry to say I'll never shop here again. BED is the first word in company's name, yet the 3 stores near me have NOTHING on their shelves... just a smattering of sheets (mostly one brand and clearance), only clearance mattress toppers in odd sizes only, no comforters in stock, barely any pillows, etc. Sadly they've turned into a thrift store, selling random food items, makeup and As Seen on TV junk. They always look like they're going out of business. This was once a place I could walk out with what I needed- now they say you have to buy online. And by the way, their online shipping and customer service is HORRENDOUS. No one answers the phone and shipping takes several weeks to over a month (and I PAY for a membership!). Also went round and round to cancel my annual membership. Thx for ruining a good thing- bye bye!

In store shopping has deteriorated and often what inventory states is in store is not - but I still enjoy in person shopping. However, NEVER NEVER SHOP ONLINE EVER. Just read consumeraffairs.com about Bed and bath online shopping, read Better Bureau online shopping complaints. From my experience, you will end up with another full-time job for months fixing a disaster 100% of the time when using their online, and 100% of the time your order will either stay "in-processing" with nobody being able to explain why, or a month or more later you'll discover the gift was never delivered and nobody contacted you to let you know or explain why. This is NOT AN ISOLATED experience, it is almost guaranteed they will NOT ship your order, nor notify you they cancelled it from their end. 100% of the time, nobody can tell you why, nor will they EVER tell you what happened regardless the email/phone/etc. Method you try. Read details in the aforementioned link.

Product was not the correct size that I ordered. When I tried to return it, or exchange it, they were going to charge me almost half of what I paid for the item for shipping.

The worst heartless company I have ever shopped at! I asked for a refund for the Beyond + membership that I signed up for on March 17,2020. I signed up because I wanted to redecorate my house but due to the virus I can not. All the stores closed a few days later and the online shopping has limited or out of stock items. AND shipping is slow, but it does not matter because I can not afford to buy anything. Well, they refused to refund me. The girl on the phone said she and I quote "I DO NOT CARE about your situation and I am dealing with a world wide pandemic"! SERIOUSLY, everyone is. Well, I called to complain and the girl hung the phone up on me! For your best interest DO NOT SIGN UP FOR THIS MEMBERSHIP OR SHOP HERE! These people dont care about their customers and the prices are inflated anyway. Honestly I have never had an experience like this before. I am speechless.

I ordered from Bed, Bath, and Beyond online for my first and last time. I ordered five sets of 84 inch curtains and received two sets of 84 inch curtains and three sets of 96 inch curtains. The receipt had five sets of 96 inch curtains which was inaccurate. After my fourth attempt of explaining it in writing, I was able to get someone in customer service to understand written English and give me an unsatisfactory response. I did send a picture of the 84 inch and 96 inch curtains hanging so they could understand by a visual. The response was that they no longer have the 84 inch curtains and I could return the curtains at my expense, receive an in store credit, and could spend the in store credit for the next 50 years. I clearly understand why Bed, Bath, and Beyond has filed for bankruptcy because they were unable to turn their business model around and it starts with service recovery which they failed with me. Not interested in a 50 year credit for a business in bankruptcy at my expense. Their answer to the problem that they created was was like their name, "Beyond" acceptable.

Where do I start...I don't dislike this company. I have ordered from them and shopped in their stores many times. I also have ordered from Overstock.com with no issues. The combination of the two? Not good. I think some of these companies hope that they make it so difficult to resolve an issue with an order or refund that the customer just gives up and goes away. That is not me, but I resent the time I have to spend on it because they should value their customers more. I ordered a bread machine and they sent me an iron. Took 5 days for them to pick up the product, then they would process a replacement. So that's one week. Waited another week to allow time to process. No bread machine. I call them. Oh...that item is out of stock. Did they process my refund like they should have? No...wasn't even aware until I called. Now they have to cancel the replacement (because they don't have one), but processing my refund is going to be a problem because it was processed as a replacement. Granted none of this is my fault. So now they have to send something to "management" to approve my refund. That will take a few days. Called again. Asked where is my refund? Oh they are going to process today (seriously?) and it will take 3-5 days. I don't know about anyone else but I don't have the time or patience to deal with this nonsense. Wish me luck on getting my refund. Order from Amazon.

Placed orders for some items but those items were never shipped out. Called to get a refund and got the run around. Been about 3 weeks and still no refund issued for items not received.

I ordered a white kitchen sink that ended up being off white. When I asked for a return (multiple times) I was ignored. I haven't heard anything in a month and a half.

First of all, what a big mistake to leave my 20% off coupon on one in-store item at home. I went in to the store located in Franklin TN on Cool Springs Blvd to purchase a Cuisinart Panini Maker. I tried to use the mobile text offer to get the discount but get this... the coupon doesn't arrive for 24 hrs! Anyway, they refused to work with me on avoiding the time and expense to return and get the appliance in time for my Mom's birthday. Seriously? I asked for the manager and district manager's names which they obliged. It was a great way of saying "Yes, I deserve the Retailers Moron Award." <<>> So, we ordered the Panini Maker from Amazon for just a few dollars more than the 20 OFF net price. (Free shipping by the way). A few things that I hope they consider as I'm going to share my story on various websites and their corporate office. My parents own a cabin rental business and maintain the properties with everything that Bed Bath and Behind the Times sells. My parents are just DYING for a reason to see overpriced brick and mortar Neanderthals who play discount games close their doors. Oh well, I hope 30 bucks was worth it!

I have never made a worse purchase in my life than from this store. I purchased with a general BBB gift card that could be used at Harms, Buy Buy Baby, all their other stores. I made a purchase from BBB.com, and they sent the wrong curtains. Instead of the refund going back to a gift card that I could use at any of their stores, they put it in MyFunds as an expiratory amount, which makes no sense. I made another order, had no choice but to since I can't spend the gift card somewhere else, and the item that came also didn't work. Fast forward to months later, and I still am stuck with these MyFunds that I can't get rid of. I never want to purchase from this store again and have been trying not to, but I have no choice but to use these MyFunds before they expire. If there is one store I recommend not purchasing from, it's Bed Bath and Beyond. Go literally anywhere else where you will easily get your money back if there are any issues. I hate this store and will never in my life buy a gift card for myself or anyone else here.