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Bed Bath & Beyond

How would you rate Bed Bath & Beyond?
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New Jersey
5 reviews
20 helpful votes
Follow Annmarie V.
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Had to take my daughter to college in another state. Went to Bed Bath & Beyond, A professional escorted through the school and DORM that we chose, everything was marked for each school in each state it was so cool, we followed him, picked out what was needed through the dorm, and when we got to the other state all we did was go to the BBB, and pick it up. It was already packed and ready for us, to take to her dorm so we didn't have to pack it up and hire a truck. We went back and forth 2x's 1/2 mile from her dorm. Such convenience!

Date of experience: April 22, 2015
Illinois
13 reviews
19 helpful votes
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There is almost always a 20% off coupon every week or month available and coupled with sales, you can't go wrong. Great store, great quality products.

Date of experience: April 7, 2017
Michigan
8 reviews
10 helpful votes
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I love that he honor coupons after their expiration. I have always had great service, and there is no hassle returning items to the store, even without a receipt.

Date of experience: January 15, 2015
Tennessee
1 review
0 helpful votes
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My Pillow
September 15, 2022

Since your company has decided to stop carrying My Pillow products 60% of this country will never shop at these stores again and we are the 60% with jobs and money. Might as well close them all.

Date of experience: September 15, 2022
Michigan
4 reviews
2 helpful votes
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My favorite
January 30, 2016

I fell in love with a lotion, went back to get more and the sales agent told me it was seasonal I ended up buying some other scent but it's not what I wanted.

Date of experience: January 30, 2016
California
25 reviews
54 helpful votes
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I am always impressed with the quality they sell and the fact everything is returnable.
Their coupons are generous as well. Staff pretty helpful unless you go at peak traffic times.

Date of experience: August 6, 2015
Oregon
7 reviews
20 helpful votes
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Everything I've needed...
February 13, 2016

Just reworked our pantry and found everything I needed in one store practically. These guys came thru with fast shipping and good choices of awesome products! Living very rural I use them constantly!

Date of experience: February 13, 2016
Montana
10 reviews
10 helpful votes
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A little expensive but worth the fact that if you can't find an item anywhere else they probably have what you are looking for. Customer satisfaction is guaranteed.

Date of experience: February 2, 2015
Texas
20 reviews
16 helpful votes
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Good prices...
September 21, 2015

They have good prices and products that Walmart and Target don't even carry. Really nice kitchen ware but you had better like cooking because those price are a little high.

Date of experience: September 21, 2015
Pennsylvania
7 reviews
10 helpful votes
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But pay attention to the ones that are off your total price rather than off one item. I can spend hours in this store. They've got everything home related.

Date of experience: April 10, 2015
Texas
1 review
1 helpful vote
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I purchased a LOT of items from BBB (mostly online) over the past couple of months, as we were furnishing two vacation rentals. We bought bedding, curtains, blankets, throw pillows, bathroom and kitchen items. They both turned out beautifully. We were unsure regarding our color scheme, so I ordered a number of alternative items in different colors and styles, which we later needed to return. Because of the volume of our returns, I called Cust Service to clarify the procedure. They told me I could just take everything to my local store. When we went in this morning, we were expecting a "cool" reception at best, in light of the amount of time and work that would be involved. Instead, we were greeted cheerfully by the Manager (Jane), who asked an Associate (Paul) to help us. Paul was very patient and understanding and managed to scan and locate all the items and apply each purchase to the appropriate credit card, as we had used three. They absolutely made our day by making this process quick and easy. I will definitely continue to shop at BBB!

Date of experience: October 17, 2022
Washington
1 review
3 helpful votes
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I have been a long-time customer of Bed Bath & Beyond, and it's disheartening to say that my recent experience has been nothing short of terrible. Since the business was repurchased by Overstock, the quality of service has plummeted to an all-time low.

I placed an order for a Christmas tree with a promised delivery date of December 5. However, as of December 11, my order remains stagnant, with only a label generated and no sign of it being dispatched to FedEx. This lack of efficiency and communication is inexcusable, especially during the holiday season.

Considering my years of history with Bed Bath & Beyond, this experience has left me utterly disappointed. I had hoped for better service, but it seems the changes post-repurchase have had a negative impact. This ordeal has not only ruined my Christmas preparations but has also shattered my trust in Bed Bath & Beyond.

Sadly, I can confidently say that I will never, ever shop here again. It's disheartening to witness the decline of a once-reliable retailer. I urge potential customers to consider other options, as the current state of Bed Bath & Beyond under Overstock's ownership is far from satisfactory.

1/5 stars - A loyal customer lost

Date of experience: December 11, 2023
Canada
1 review
1 helpful vote
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Once again—- you've changed the delivery date. 5th time.

What's up BB&B—- this is truly the worst online purchase I have EVER experienced. Dude—- just deliver the item. Should be simple, right?

Date of experience: February 3, 2022
New Hampshire
1 review
0 helpful votes
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Liars
August 25, 2023

I saw an ad for a beach chair it showed it all apart and together so i bought it
A picture of a beach chair came
Their computer messed up yet they blame me
I bought a beach chair yet they won't send it to me instead i get a picture
Don't shop here

Date of experience: August 25, 2023
Canada
1 review
2 helpful votes
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These people worked for me in a complaint with a product I bought. They went way over the normal service I expected from an online retailer. Very well done. Thank You

Date of experience: February 28, 2018
New York
1 review
0 helpful votes
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Coupons
July 1, 2022

I love Bed Bath and Beyond but when it comes to coupons your the worse. So what is the point of you send in us coupons that we won't be able to used them for a greater discount.

Date of experience: July 1, 2022
Missouri
40 reviews
64 helpful votes
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This is a great place to go if you want that special fragrance and cannot afford department store prices. They are wonderful and simply the cheapest on the market.

Date of experience: January 31, 2016
California
3 reviews
8 helpful votes
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I enjoy shopping at Bed bath & beyond and almost always find everything I need. Generally employees are very helpful and they sure take the time to help you.

Date of experience: July 27, 2016
California
1 review
5 helpful votes
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Buy American
January 25, 2021

During this pandemic, we need to support USA companies, and American jobs. Put aside your political views, and bring back My Pillow. Your linens are made in other countries.

Date of experience: January 25, 2021
Nevada
3 reviews
0 helpful votes
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They have a good selection, but I don't like that you have to wrap your own gifts from the bridal or baby registries. I stink at wrapping- now I just buy gift cards. LOL

Date of experience: January 29, 2015

Overview

Bed Bath & Beyond has a rating of 2.2 stars from 654 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bed Bath & Beyond most frequently mention customer service, credit card and next day. Bed Bath & Beyond ranks 10th among Bedding sites.

service
132
value
121
shipping
112
returns
102
quality
102
+96