BeadaholiqueReviews 55

Placed an order thinking I would get it within the week as my regular supplier ships the same day. No. Five days and three emails and my order is listed as "still processing". I finally called in from Canada and got someone on the phone. He assured me my order would be cancelled since it took way to long. I should have had it within a week at the latest. Sure, I get the refund but only 90% of it. You're charging me a fee for an order I never got? Seriously, not impressed. Don't be fooled by low prices.

Also, MIles, as someone else mentioned who responds to emails - very rude and short. Not helpful at all. Very disappointed as I heard a lot of people say great things about product.

My advice to you- do not even bother with any sort of expedited shipping. You'd just be throwing away your money You will NOT get your order any faster, they will still sit on it for at least 3 days.
Their policies say: " We ship packages out seven days a week, 8 AM to 5 PM. We are closed on Thanksgiving Day, Christmas Day and New Years Day. Free Standard shipping orders will be shipped within one to three business days after the order is placed. USPS Priority, USPS Express, UPS 3-Day Select, UPS 2nd Day Air and UPS Next Day air orders received before 11 am Pacific Time will be shipped same day; if received after 11 am, they will be shipped the following business day."

THIS IS A LIE! If they are not going to abide by their policies, change them! So sick of this from this company, I have requested another company to stock the items I buy from them. When they do, I'm not spending another dime on Beadaholique.com.

I was hesitant at first to do business with them due to all the negative reviews I read on here. However, they had an item I absolutely needed that I couldn't find anywhere else so I took the chance. So far no problems. My order came within 6 days of ordering and I'm all the way here in Hawaii so I was surprised how quick it arrived. It usually takes me longer than that to receive items I order from the mainland. Overall a positive experience and I will probably do business with them again. I just hope I don't have a negative experience the next time.

They don't really want to talk to you on the phone. They want you to use their web site. The guy who answers the phone is rude and hates his job.

Shipping is very slow, too slow.

The kits I ordered missing beads. I received two empty bead bags in one kit and the other kit missed a tube of beads so I couldn't start my project. The beads holes were plugged and when I tried to ream them out, they broke. This turned out to be very time consuming.

I called and complained and he reluctantly agreed to replace the. But he acted like I epwas trying to get something free. Because it took me to long to call. I didn't open the kits right away.

The kits contain just enough beads for the project, so when you break the focal point beads or lose one, you are screwed.

There are a lot of places to buy beads, so I will be moving on.

I should really have read reviews on Beadaholique before purchasing from them! They seemed so reputable and widely-recommended, and they even sell on Amazon!
I purchased some Swarovski Becharmed beads from Beadaholique. One of the Becharmed helix does not come with any Swarovski markings on the steel core! I'm not sure if they should exist on all Swarovski Becharmeds, but they definitely did on those that I got from firemountaingems! The inconsistency seems really dubious...
A gold vermeil chain that I'd ordered from Beadaholique clearly had some gold-plating worn off, and even had distinct orange marks on it. Apart from these problems, the rest of the products seemed fine. Shipping took quite a long time though.
I sincerely hope I've not falsely accused them of selling fake products. Nevertheless, one should exercise caution when it comes to Beadaholique.

This company has the slowest shipping time of any company I've used. In my eyes, that equates to crappy customer service. If you use the free shipping, you will not receive your order for at least 10 days. Sometimes I'd have 2 or 3 orders open at once, since I ordered once a week from them.
Now I've taken my business elsewhere. Firemountaingems.com, Riogrande.com, shipwreckbeads.com, jewelrysupply.com, all have better customer service than these fools.

I have ordered through Beadaholique many times over the last few years and was mostly pleased. The chains I received were not what I had expected (their photos of chains, I discovered, are not good enough to make a good choice), so, I contacted them and they told me to ship them back for a refund. I did get the refund.

When I first ordered freshwater pearls from them, I was very pleased with them when they arrived. Lately, though, their pearls are not as high quality as they were.

NOW, here is why I am so angry. I ordered some gold and silver wire. I liked how they looked in their photos. When I received them, I was so very disappointed as the gold and silver were just awful, very dull and looked more like plastic or resin. I phoned them and they said to ship them back for a refund. So, I did. Then I forgot about it until about a month later, I checked my bank account for a refund from them, and, there was not. So, I emailed them and ask them why I haven't received a refund for the items I ordered from them and then returned to them.

They said that they have NO record of any items returned from me, AND, that it was too late to get a refund anyway. HUH...?

So, I went onto their website and checked my account to find my order, as they had always kept a record of my orders on their website. Well, in this case, there was no order of mine for the gold and silver wire! At all! AND, all of my other records were... GONE!

I am VERY angry about this. They used any method they could think of to not refund me (this was very expensive chain) AND they removed all of my orders from my account.

I am reporting them to the BBB, to the Attorney General's Office in their state. I probably won't get any refund, but, they have to be stopped. I read many other customers' very negative reviews who are very upset at how they have been treated.

I order products on black Friday and received my items in 5 days. They also sent me a confirmation email with an order number/tracking number for the mail. I'm satisfied with my purchase.

Horrible business to work with overall, save your money and time.

If you are thinking of ordering merchandise from this company, proceed with caution. I placed an order early on a Friday evening. By Tuesday, no communication. When I called the company the phone just kept ringing... no answer. Emails go unanswered. As of today my order has been completely deleted from my account. I'm going to have to go through the hassle of asking my bankcard to refuse payment. There is something creepy going on at Beadaholique. I did have a positive experience with Artbeads.com

I placed an order for over $200 for kits I needed to teach a class. I kept checking for a shipping notice but after a week I still hadn't gotten one. So I called them. Wow! They were so rude and unhelpful. I asked to talk to a manager and was told I was talking to the manager. Really? I asked when my order would go out... Was told orders that pay for premium shipping get first priority. So I asked if I could upgrade to premium shipping. Was told I would have to cancel my order and reorder if that's what I wanted to do. Wow!

My items finally came the day before the class. I will never order from them again. You can't be rude and nasty and expect people to keep spending their money with your company.

I order a couple of items from the site before even reading the reviews. After I read the reviews I thought I was not going to get the items, but the truth is that they came within a week I placed my order.
What made me a bit anxious was that I never received a confirmation email giving me a tracking number of my order, which other companies do.
I would use this company again, but only if I don't find the items I am looking for in another shop.