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wendy w.

1 Level 1 Contributor
  • 4 Reviews
  • 15 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Clothing & Fashion, Hobbies & Interests

Member since August 2017

  • Reviews

    4

  • First Review

    1

  • Thank Yous

    0

  • Fans

    2

  • Profile Views

    370

Review Distribution

4 Reviews by wendy

4/10/18

I ordered a swimsuit and received an email two days later telling me my "order has been modified". When I called to find out WHAT this even means because the email explained NOTHING, I was told that my credit card declined because my shipping address didnt match my billing address. I reordered the item and was told that everything was good. Two days later, I received another email telling me my order had been modified... sigh... so I called emailed them telling them this has been a big hassle and now I was going to have to try to order the swimsuit yet AGAIN. I received an email in response telling me they are sorry for the "inconvenience and they hope I will shop with them again". Really, thats the best customer service you can offer? No thank you, I will take my business elsewhere. BIG HASSLE.

4/3/18

I have bought many items from swap and have found their condition ratings to be accurate. They are a bit overpriced, but if you watch for sales, you can get great deals. Returns, however, are a bit sketchy. I returned several items because I didn't like the fit and received an email stating I had a credit on my account. I signed in and it never showed. I emailed and received a response from Patrick telling me that i had two accounts and they were having issues with people with multiple accounts and they are working to resolve the problem. He said that my refund had been added back to my OTHER account and I couldnt get access to it until the problem was fixed. Ummm... really? So I had to email again and ask Patrick if the accounts could be merged. (Really. He didnt think of that on his own). They merged the accounts and I did receive my refund after much hassle.

I have since returned another item and received another email stating that I have a refund. AGAIN, when I sign into my account, I cant see it. I emailed the company three days ago and have received no response.::: sigh::: I think Im going to switch to ThredUp and avoid the hassle with Swap.com...

4/3/18

I signed up to receive this monthly subscription bead box. I received an email stating that "payment had failed" with a link to click on to enter new payment. When you click on the link, it takes you to a page that says it is out of stock and you cant order it. I tried to log on to my account to check and make sure my credit card info was entered correctly and cannot even find a link to check it. I have sent THREE emails with no response. There is no phone # to call listed on their website. TERRIBLE customer service in my opinion. I have since subscribed to Dollar Bead Box and love them. Ill just give them my business. Dont bother with Bargain Bead Box!

8/31/17

Miles, the person who replies to their emails, is very curt and offers NO extra help at all. He does not directly answer your question. I cannot believe this company has such terrible customer service and I WILL NOT order from them again.

wendy Has Earned 15 Votes

Wendy W.'s review of Beadaholique earned 11 Very Helpful votes

Wendy W.'s review of Swimsuits For All earned a Very Helpful vote

Wendy W.'s review of Swap.com earned 3 Very Helpful votes

wendy hasn’t received any thanks yous.

wendy Has 2 Fans

duanem54
  • Review

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Duane M.
judyc212
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