carol d.

I just paid TaskRabbit $105 per hour for their inept (but 4.9 star rated tasker) to drill incorrect holes on my bathroom cabinet drawers. He then tried to cover this up by smearing gray paint over the holes. This was $75/hr plus the TaskRabbit current Trust Fee of 35% on top of that.

They would not refund any of my money. Only offered a $75 credit toward future work but I certainly will not ever use them again. I could not find anyone to come do this repair before their time deadline and they would not extend their deadline or refund any money I paid. So according to them, I have no proof of my loss. They acknowledged by photos but had no comment and just insisted on me proving monetary loss. They do not care about you at all. I am not sure what they use the "Trust Fee" money for but it certainly does not go toward creating customer goodwill or truly compensating you for work gone bad.

Do not ever use TaskRabbit. Almost anyone else out there has to be better.

Beadaholique used to answer their phones but no longer does. Maybe they'll call you back. They also used to offer 15 to 20% discounts for larger orders ($250 plus) but no more. If you are looking to order larger quantities of items, you should look elsewhere. Or if you are looking for good customer service, you should also look elsewhere. I've been a customer for over 4 years, but am now looking elsewhere.