This company has the slowest shipping time of any company I've used. In my eyes, that equates to crappy customer service. If you use the free shipping, you will not receive your order for at least 10 days. Sometimes I'd have 2 or 3 orders open at once, since I ordered once a week from them.
Now I've taken my business elsewhere. Firemountaingems.com, Riogrande.com, shipwreckbeads.com, jewelrysupply.com, all have better customer service than these fools.