Beachsissi has a rating of 2.1 stars from 1,275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beachsissi most frequently mention customer service, return policy and full refund. Beachsissi ranks 19th among Swimwear sites.
I wish I had read the reviews first! Hard lesson learned! I purchased 4 swimsuits and they were all too big. It was over the 4th of July weekend and by the time I got around to sending a request to return for a refund, it was 3 days past the 7 day deadline! They offered 8% refund! It has taken 4 days to communicate this and the suits didn't all arrive the same day, there was no adjustment for this. And they do the 7 days based off of the day of your order! I will never purchase from them again! Buyer beware!
They are based in China and if you need to return you basically can't. They are not honest on their website. DO NOT SUPPORT THEM! Bad business should not be supported. I am terribly unhappy. I bought three suits and NONE work. They are made completely different from what the pics look like. Misleading to say the least.
I ordered 2swimsuits and they never arrived. They started contacting me via email saying I had to be home to receive my package. Seemed odd so I just asked for a refund. They asked me to pay additional shipping and they'd send them again. I refused and still haven't received anything. I'm going to work with my credit card company to try to get my money back! Do not order from them!
They will never process a return! They send emails, asking questions about the return but will never provide the return address or process the return. I have lost $120 that they won't refund. Please don't order from them!
Awful - tried to return 2 items that didnt fit to find Id need to pay international shipping to CHINA. Explained to them return shipping is worth almost as much as the items so they offered me 10% of items cost -- I asked for 75% of the value considering how cheap the clothes were made, they said 10% was all they would do.
They never processed it, then I emailed them to tell them it wasnt processed, and they said I contacted them too late. (except they already offered the refund).
DONT WASTE YOUR MONEY - These are cheaply made clothes anyways, the 10% offered is probably the cost to make them.
SCUM
I ordered 2 swimsuits back in March. I wanted them for a beach vacation and they arrived just before we had to leave. I tried on the swimsuits and they weren't the size that they specified on their website. I immediately contacted the company looking to exchange them. They "kindly" told me I could keep the swimsuits and they would send me 2 new ones all I had to do was pay for shipping. $30 in shipping! Are you kidding me! So I tried selling these swimsuits on my own. No bit. I just read there policy and it clearly states they can return them. I just contacted the company again telling them I had wanted to return them but was missed informed with information. Needless to say their cop out was you missed the window. UNBELIEVABLE what an easy way to make money from your customer. No phone number to call and complain. Terrible company to deal with. I wish I had read reviews before buying and I wouldn't be out $50! Plus, beware of FACEBOOK ads that is what suckered me in.
I made the mistake of buying from this company after they showed up in my social media feed. BIG MISTAKE! I can't even complain now to the BBB because they don't even provide a company address or phone number anywhere! Their return policy states they will accept returns/exchanges, but that is not true. They would not provide a return address (only state NOT to return to the address on the shipping label of the products because that's not their business address). I don't even know what country this came from, other than it's "." All three bathing suits that I ordered were the same size/brand; however, they came in three totally different actual sizes (one a child could wear) and one was in the middle and one was larger. They made me email them tons of photos twice only to tell me that they would not give me a refund of my money - just discounts for future purchases and a nice note! Lastly, they agreed to just a 8% refund!?! Please don't make the same mistake I did by purchasing from them. I wish I could report them, but they've already made that impossible...
I ordered five swimsuits from beachsissi, and they came in about two to three weeks. I was impressed overall by the general quality of a swimsuits. They were basically what I expected them to be. One suit was a little off, so I did return it. Returns are to China, so expect to pay for that. The customer help was very responsive and kind. By the time the refund was given (accounting for having to pay shipping to China) all said and done I got back about $8. However, I'd only paid about $30 for the suit, so not terrible. The other four suits made up for it!
I ordered what I thought would be a really cute bathing suit. It took 3 weeks to arrive, and it had a brown stain on the white top. Their return policy is super strict, so even when I sent pictures of the stain and said I wanted a return, they wouldn't pay for return shipping. They only offered a 10% refund. BE WARNED when shopping at overseas websites like this one. Customer service barely speaks English, and now I'm out $30 with a stained bathing suit.
Do not buy from this company! They claim that their products are great quality and that you can return them easily. In reality their products are poorly made and they will not reply to emails promptly so the clock starts ticking for the 30 days to go by. After 100 emails the finally give you an address in CHINA! And expect you to pay the cost of shipping which sometime is more than the cost of the product! I lost $120
I ordered 2 small one piece suits. One was way too big and one was way too small. To return you have to pay to mail back to China which costs a fortune. Don't order from them.
You cant return! The return cost to China is way too expensive.
This company is from China, not England. The quality is really bad and the fit is quite odd. Do not fall for it.
The suits are not to size and when you try to return, it takes weeks to get a return authorization because they are in China. They will urge you to keep the product and "give as a present" to your friends! What?!? When finally given the address to return, it costs almost as much as the products,
Then when u do return, they have not received the product. What a scam!
They neglect to inform on their website that in order to get a refund, the seller is responsible to pay to get it back to China, which is way more than the cost of the suit I ordered. The customer service rep informed me of the expensive shipping costs and suggested I keep what I have (gift to a friend, mmmmkay), order another one in another size, and they will only charge me half the price of the new one. Just don't do it. What a terrible policy.
I ordered 5 suits, thinking I would try them on and return what didn't work. The sizing was way off, some mediums fit, some were too big, and some were too small. "Sally" has responded to all of my requests that she would send more suits and I could keep the others when I really just want a refund. I thought I read somewhere that they were in California but there is no way this is a US company.
I placed my order on the 13th of May and paid for expedited shipping. Today is the 28th and I am still waiting.
I purchased 4 bathing suits, which took a month to receive.
I was given the wrong sizes for 2 out of the 4 requested sizes - it should have been easy - just needed large.
All the bathing suits were way too small.
They did not want me to return the items, the wanted to just send a different size. When I told them I only wanted one or two of the bathing suits but choose four so I could see which one fit best, they refused.
After much back and forth, I told them I am returning all 4 bathing suits. I had to pay for shipping, $23.50. I got tracking. The tracking said it reached China.
Two months later, they still said they did not receive my package.
I reported them to Paypal and I won the case- I got my money back.
Horrible company! In today's day and age, we really do not need to work with international companies like this when we have third parties like Amazon that better protect us.
The size guide was off and i got a size too large. Not only that but when trying to get a refund they have been a pain to deal with. Was refusing to refund initially. Then when i sent the package they didn't claim it and so it got shipped back to me as unclaimed and they expect me to spend more money to ship it back to them. Worst service ever. Did not even receive a refund. Not like it was cheap as well. I spent $55 USD
I ordered several suits. The halter top has such a loose neck that the whole clasp will have to be moved in order to get closer to what it's supposed to look like. The other suits are scratchy, too small and ill fitting. Poor quality all around. Poor customer service as I was given an address but I don't want to throw good money after bad to mail it back to China for fear of not getting my refund. Expensive lesson learned.
I bought 3. All same sizes, one too big, one ok fit (I'll make do), and the last such a weird fit. Breast pads only cover the nipple, but are so far up it's close to the neck. If this sounds strange, it's because it is. Don't waste your money
Answer: I did receive my merchandise but I had to return it and I also was not aware it would need to be returned to China! They did offer me a partial refund and I could keep the clothes but that didn't seem right either since I couldn't wear them and it advertised 100% refund return policy. I wish I had known this or read this review before I bought anything from this site because nowhere did it say that would be the circumstances.
Answer: The respond easily via email- will tell you want you want to hear- but you don't ever get your money back.
Answer: Yes. Poor fit and awful fabric. Don't buy, it's a scam.
Answer: I ordered on June 15. I received only 2 of 6 items on july 15th!. I had repeatedly emailed them. I did not get a tracking number for two weeks. I ordered expedited shipping 3-5 days and paid more for shipping. I am not in a formal dispute with this company. I would cancel before they ship you will be stuck with a very poorly made, very poorly sized product.