Really bad guys! RETURN ADDRESS IN CHINA! BEWARE! RETURN COST MORE THAN MERCHANDISE! BAD BAD BAD!

I purchased a couple of items from BeachSissi and was not happy with the items. I took the risk of purchasing swimwear from them as the returns policy published on their website looked reasonable but I soon discovered this not to be the case. See the full policy (which you only receive when you make the request via email) below with the additional information that as there are limited flights between Australia and China at the moment due to COVID-19, the package had to be sent by Express Post (to China) which cost me approx. AUD30. Here's the ACTUAL returns policy...

To help you fix the problem effectively, there are 3 options for you to select:

A) Exchange for New Item: we resend you 2 new items with 50% off price instead of return. (Most customers choose this)

B) Fast Partial Refund: You don't need to return. We can refund USD$3 for each return item. This way can save your much effort and time.

C) Return for full refund: Please mail them out within 7 days and offer the valid returning tracking number.

Our return address is:

Receiver: Lixuan
Detailed address: Eastern Side, 4th Floor, 15th Building, Qiyate Business Centre, NO. 999, Rd Jiangyue, Pujiang Town, Minhang District.
City: Shanghai
Province: Shanghai
Zip Code: *******
Country: China.
Phone number: *******2901

Notice:
1. All returned items must be in their unused condition with the original packing. We do not accept the returned item that was worn, damaged, washed, smelled weird or altered in any way.

2. Please leave a paper slip with your order number, legible contact name in the package, this would help us to target your order quickly after received your parcel.

The designs are cute. I bought a long sleeve swimsuit with a front zipper and I couldn't even try it. The zipper is not long enough so I could only put one arm in. There is no way to put the second arm in.

I emailed them asking for a refund and this is what they responded:

"Aug 20,2021, 9:23 GMT+8

Hi Liliana,

Thanks for contacting.

To help you fix the problem effectively, there are 3 options for you to select:

A) Exchange for New Item: we resend you a new item with 50% off price instead of return. (Most customers choose this)

B) Fast Partial Refund: You don't need to return. We can refund USD$3 for each return item. This way can save your much effort and time.

C) Return for full refund: Please mail them out within 7 days and offer the valid returning tracking number.

Our return address is:

Receiver: Lixuan
Detailed address: Eastern Side, 4th Floor, 15th Building, Qiyate Business Centre, NO. 999, Rd Jiangyue, Pujiang Town, Minhang District.
City: Shanghai
Province: Shanghai
Zip Code: *******
Country: China.
Phone number: *******2901

Notice:
1. All returned items must be in their unused condition with the original packing. We do not accept the returned item that was worn, damaged, washed, smelled weird or altered in any way.

2. Please leave a paper slip with your order number, legible contact name in the package, this would help us to target your order quickly after received your parcel.

Contact us if you need help, we will offer you feedback ASAP."

This is a RIP OFF!

This is my response to the A, B, C option they gave me:

A) Exchange for New Item: we resend you a new item with 50% off price instead of return. (Most customers choose this) This is a RIP OFF! I will have to pay you 50% more of a new item that may not fit me again? Then I will end having two swim suits?, NO WAY!

B) Fast Partial Refund: You don't need to return. We can refund USD$3 for each return item. This way can save your much effort and time. Only $3 for something I am not wearing? You are kidding me!

C) Return for full refund: Please mail them out within 7 days and offer the valid returning tracking number.
You did not ship this from China! And you are asking your customers to send it to China to force people to decide not to return it. You know this will take more that a week to get to China and you are forcing again a decision of no return.

They suck, and lie saying they sent it from China, it is not true

Despite how their website and social media pages look, this company is based out of China, but they want you to believe they are US based. So much so, that my tracking number showed my package traveling from China via Yun Express, but the label on the package says Shipping Dept 5215 S Boyle Ave Vernon, Ca *******, delivered via 1stEx and OnTrac. I am giving them 2 stars because my items came in the time frame they were promised and they did resemble the pictures from their website. However, I found the quality to be poor and the sizing off. I used their sizing guide and unfortunately everything still fit small, for myself and for my daughter. The proportions of the swimsuits were off, the pads were unflattering, they were round, and one of the swimsuits had the padding so smashed, I couldn't even try the top on correctly. There is not much stretch to the material and you can literally hear the stitching split when you try to pull the top on over your head. I contacted customer service and did get a response, here is the response they gave me:

"Thanks for contacting.

It's just our warehouse is in China. Return shipping cost is on customer's part.

Return takes long time and it could be stuck on custom. We refund only if we receive your return.

You have too many itemes to return, it is very likely to be stuck in customs.

If we cannot receive the return, we will not be responsible, and will not refund you. You might lose your money.

Please decide carefully.

To help you fix the problem effectively, there are 3 options for you to select:

A) Exchange for New Item: we resend you 5 new items with 50% off price or 1 new item for free instead of return. (Most customers choose this)

B) Fast Partial Refund: You don't need to return. We can refund USD$5 for each return item. This way can save your much effort and time.

C) Return for full refund: Please mail them out within 7 days and offer the valid returning tracking number.

Our return address is:

Lixuan
Eastern Side, 4th Floor, 15th Building, Qiyate Business Centre, NO. 999, Rd Jiangyue,
Pujiang Town, Minhang District, Shanghai, *******
China.
*******2901

Notice:
1. All returned items must be in their unused condition with the original packing. We do not accept the returned item that was worn, damaged, washed, smelled weird or altered in any way.

2. Please leave a paper slip with your order number, legible contact name in the package, this would help us to target your order quickly after received your parcel.

Contact us if you need help, we will offer you feedback ASAP."

I ordered 5 swimsuits for myself and my daughter and I am going to get a $25 refund for my $160.00 purchase. Save yourself the hassle and buy from a reputable company.

They are super nice, they told me that the shipment was sent the next day. Hhhhhhhhhhhhhhhhhhhhhhhhhhh

DO NOT BUY FROM THIS SITE! You steal money. Send garbage and erase comments! You are scammers! I will not stop until I get my money back! I have already contacted so many of your potential customers to tell the. Not to buy from you. I will keep going. I think what you do is awful and I will keep fighting for what is right! I want a full refund and WILL NOT GIVE YOU A DIME MORE FOR RETURN SHIPPING

Thank you

Julie Hutcheon

Order -# BH*******

USPS tracking number: *********************

I had a nightmare guys... Let's talk about the extremely eye catching, ladychop smashing, poor quality swimsuits that Beachsissi has for sale.
Yes it took two months time to receive my swimsuits.
Yes they charged my card right away.
Yes I asked to cancel my order, and to be given a refund while my shipment was still in China per the tracking info I was given.
No, I could not receive a refund or cancel my order while still in China per Beachsissi email. I was told to wait longer, especially because of their holiday.
Yes I asked Beachsissi several times not to send my order because I no longer wanted the items while still in China after waiting 4 weeks.
Yes they still sent the order, and advised me to keep tracking it while I was tracking it while still in China.
Yes my order arrived, again after I waited the second month.
Yes they are extremely poor quality, and 2 suits have holes in them. I'm talking the elastic is the only reason that these swimsuits are not falling apart on the floor quality. I'm talking if I shut both of my eyes, played baseball, and a round of darts while sewing all at the same time, I would end up with the swimsuits that I've purchased from Beachsissi quality. What in the raggedy, donkey riding, hockey stick slinging, Michigan style corn hole playing, hold my beer, Fred Flintstone, sideways, backflip, flip flop, bundle of nonsense is really going on with this company!?
Yes I'm from Michigan, and the only bad thing about the above question is the word raggedy. Well folks, that's just what I received, 3 raggedy swimsuits.
Yes I contacted Beachsissi several times, sent them about 60 pictures of the damaged goods via email.
Yes I asked for a refund via email.
Yes I provided emails, screenshots, my grandmother's toenail clippings, and every other thing they requested before refunding.
No I did not get a refund per my bank account.
No they will not pay to ship their products back per Beachsissi email.
Yes I will have to pay 30 dollars to ship back, which is about half of what I paid for the products in the first place.
No in my opinion it is not worth the money to do so.
Yes Beachsissi told me to order 3 more suits from their site, and I would have to pay 35 more dollars in flat shipping to receive them. That was their resolution to my problem.
Well someone slap some butter on me, and call me a biscuit, what a celebration!
Yes the customer service is terrible.
Yes I am stuck with 3 swimsuits that I can't wear, give away or donate.
Yes Beachsissi told me to give the swimsuits to a friend via email.
Sadly, I had a nightmare that turned rather slowly into my reality.
For the love of snow cones, just go to Target.
No I do not work at Target or know anyone who does, but I bet you 35 dollars in shipping charges, Beachsissi, that I will be shopping for a swimsuit there after dealing with this company.
No I do not recommend Beachsissi.
Yes I'm trying to make light of a terrible situation that I had with the company Beachsissi, but my statement is true.
The End

Do NOT purchase a swimsuit from beachsissi! Their products look cute in pictures, but are extremely poor quality, and the customer service I have received from them is deplorable.

I ordered a bathing suit from this company on January 8th, 2019. I received the product on January 31st, only to find that the zipper was already broken. I sent an email to the company right away informing them of the defect and requesting a refund. They didn't respond to my email until FEBRUARY 10th, and when they did, they sent me this email:

"Hi,
Thanks for your email,
The zipper won't be broken, because we have inspected every products before packaging and shipping. Please take a photo to the broken zipper, we need to check what's going on with it, thanks.
Contact us if you need help, we will offer you feedback ASAP.
Thanks and best regards,
--------------------------------
Amanda | Customer Service
Mail: *******@beachsissi.com
Web: www.beachsissi.com "

I didn't appreciate being accused of lying by the company, but figured ok, whatever, I will do what they ask if it means they will process my refund. So, I sent them a photo of the broken zipper. Two days later, I received this email:

"Thanks for contacting.
Really feel regrets that you didn't satisfied.
We have a solution for this problem:
Can you handle this problem by yourself then we give you a 10% off in your next shopping. Hope you can accept, thanks~
If you insist on refund, this is the return address.
Please make sure the returned item was never worn or washed, the item should be in original condition, and send it back to
Lixuan
4th Floor, 15th Building, Qiyate Business Centre, NO. 999, Rd Jiangyue,
Pujiang Town, Minhang District, Shanghai, *******
China.
*******2901
We will do refund or freely replacement after get the returned item.
Notice:
1. All returned items must be in their original conditions, they should be put into the original packing bags. We do not accept the returned item that was worn, damaged, washed, smelled weird or altered in any way.
2. Please leave a paper slip with your order number, legible contact name in the package, this would help us to target your order quickly after received your parcel.
3. Please claim your parcel price under $30, and we usually suggest that you choose the post service, otherwise we will reject the parcel directly because any parcel claimed over $30 will result too much tax.
Contact us if you need help, we will offer you feedback ASAP.
Thanks and best regards,
----------------------------
Sylvia| Customer Service

Shipping the item back to them would cost more than the item itself, negating the entire point of a freaking refund. I told them as much and informed them that I expected a refund since the product was unusable in its current state, had never been worn, and I had no intention of paying them TWICE for a defective product (especially considering that I now had a lot of doubts that they would actually refund my money once they received the product). I offered to send the product back to them, but only if they sent me the refund first and paid for shipping.

This was their response:

"Dear customer,
Thanks for your reply.
Hope you can understand.
International shipping. We paid the freight when we sent you the package. If we pay for the return shipping, there are doubble. And the swimsuit also need spend money.
Because we already have lowered our item price as much as possible. So for returning, customer would pay the shipping costs. Really hope you can understand, thanks.
For handling this problem, we will offer you an exclusive coupon code for your second and third order to offset the returning costs.
So we suggest you can kep it. Is it ok?
Thanks and best regards,
-------------------------------
Sylvia| Customer Service

Ladies and gentleman, this is beachsissi's solution for a defective product: buy two more items from us in the future and they will discount them! What a deal!

To top it off, it is now February 22nd. I have been trying to get this fixed for 3 WEEKS. I have never dealt with a more incompetent and inattentive customer service team.

In conclusion, if you are thinking of purchasing a swimsuit from this company, please save your money and buy from someone who actually makes quality products and cares about their customers instead. Don't make the mistake that I did!