Bax shop

Good price and delivered on time. However they delivered the wrong item, coincidentally something much cheaper than I had ordered. Long story short they don't reply to emails, or they send the same copied and pasted emails multiple times over several weeks asking for the same thing, or they get confused and another member of the team asks you for something that you already did 2 weeks ago (i.e. A week after I had already sent the item back I got an email saying "Sorry for delivering the wrong item, in order for us to get to this as quickly as possible, please provide us with..." And I was like mate you're two weeks behind I've already done this, you've already got it back!" If you try and call they leave you on hold for up to 45 minutes then someone "answers" but the line is dead. I returned the item through their online form as no one on email was giving me any useful information, it was tracked and delivered, but I received no email from them or anything saying they had received it or were processing the return. I sent multiple emails all of which were subsequently ignored. No refund was ever issued, I had to get my bank involved who eventually got my money back. Will never order from them again.

My partner paid £1630 on Thursday 28 November with her credit card using my account to purchase 2 x Technics 1210 MK7 turntables which included Saturday 30th November delivery, it is now Tuesday 3rd December and they still haven't been delivered, in fact they don't even know where they are and the staff don't seem interested and keep saying about the delivery fee that has been refunded and nothing about the other £1620 of turntables, I have a tracking number which is not recognised by Parcelforce and none of the staff seem interested that I haven't received my turntables or when I will receive them. I will think twice before using them again as they are only interested in continuous orders and not the customers who have already paid, they have said there is now an investigation into what is happening but I will be contacting the credit card company if they don't arrive this week. If you do order from them do not pick delivery by Parcelforce, choose the other 2 courier's as the items come from there warehouse abroad and Parcelforce don't log them until your delivery hits the UK

Just built my second bax guitar blank kit Stratocaster looks great and sounds great, after my son bought me one, telecaster as a gift, great fun to do good quality and very reasonable price, would recommend it if you're thinking of giving it a go at building your own guitar

I got a faulty mic from Bax, that happens sometimes it's how it's dealt with that defines a company. I spoke to the director directly and he just ignored me after a few emails. They will come back and tell you they were doing everything by the book blah blah but the tone and arrogance of the personel means I won't buy anything from them again and I suggest you look elsewhere if you are looking for good customer service and people with morals. Just disgusting experience from start to finish, don't give them your money

They seem to have the sales bit sorted but not returns.
Absolutely disgraceful, they received my return three weeks ago...it was tracked and a photograph supplied so no option but to acknowledge...seems that doesn't count as it isn't 'the warehouse'...they supplied the returns label so why nor have it returned directly to the warehouse? That was three weeks ago, perhaps the warehouse is a very very long way away! Customer Services are virtually non existent with useless responses such as we'll follow up...frankly I don't actually care what you do as long as you sort my refund!
About to open a dispute now as clearly they are taking no notice of me.

The guitar is well finished and high quality, the action is rather high, but I can adjust that.
I was not given any information regarding the delivery date and had no opportunity to change it. The guitar was left on the doorstep, luckily my partner was at home

Do not use Bax Music! What a waste of time and money it has been. We ordered some DJ Truss for a show in November 2023 that never arrived. When we requested a refund for it, they sent us a partial refund for some odd reason (even though the product never arrived). Since Nov 2023 till now (end of March 2024) we have been going back and forth in loops requesting the rest of our refund, and they keep taking the piss by telling us we haven't provided the bank details, then the confirmation number, they even went as far to say we weren't emailing from the original email we had been communicating on (even though it was the same email thread and clearly the same email address). We have holded off writing this review for a few months to give them the benefit of the doubt, but it's seeming clear that there's something else going on. Avoid at all a costs!

Bought a couple of cymbals in the sale (absolute bargains!) Website descriptions were clear and detailed. Delivery date was unexpectedly going to be later than advertised but they emailed in good time to let me know (these things happen, can't fault them for that). Would definitely buy here again

Ordered guitar in November 2023. Got regular emails saying the order is being delayed another week. Now, 2/2/2024, I've just had an email saying they can't fulfill my order. I'l have my refund then.
Do not use these scammers.

I ordered on the Monday and received an email stating goods had left the warehouse on a 24 hour express delivery. Thursday night and still no delivery. I've sent emails, tried them on the phone and absolutely nothing back at all. I have even posted several messages on their Facebook page - which is nothing but complaints! Nothing. These guys are either incompetent beyond belief or con artists. Either way avoid these clowns/crooks like the plague.

I wanted pair a pair of speakers stands. I chose to go with the K & M *******.
The Bax Music shop offered the product at a very competitive price. I chose parcel force as the delivery courier because it was the cheapest available and, there wasn't an immediate need for the speaker stands. I placed the order on the 12th of March and it arrived on the 14th of March.
The product and its packaging came inside a Bax Music box. The products arrived in excellent condition and, I had no issues with Bax music.

Ordered a Flx6. Best price anywhere on the internet even cheaper than some second hand sites. There was a delay with the order but Bax made sure to keep me informed and gave a very accurate time for delivery.

One of the worst and most chaotic customer services I have ever experienced and a very disorganised company. I called many times over the course of two weeks about a proof of purchase receipt. They clearly didn't want to help out. Nothing happened from their side, just speculations and promises. Also each person I spoke to had an individualised opinion on the matter, others saying "it's impossible", "we'll hopefully have it by tomorrow", "it will take a long time as it's not our priority" and to this day there is no update on the matter. Just terrible! Plus you never say "it's not our priority" to a customer! Not even mentioning the 10-20 minutes wait during calls.

Been researching this company due to difficulty in getting refund, now at day 60 and still counting for a refund of over £200.

Found the website is shown as Bax Music a rename of the companies house registration of Bax-shop.

Companies number or registered address not shown on website.

No evidence of a Data Protection registration but very unlikely they are exempt from the requirements.

Company started by two brothers in 2015 companies house shows one of the brothers resigned as a director in 2019.

Clearly trying to be an online box shifter with minimal quality controls, which is demonstrated by the complaints listed here. Clearly a percentage of deliveries will work but when they have to handle the failures they simply have too little resource to fix, which explains all the lengthy delays despite what they say on their website.

Perhaps an investigative journalist needs to dig deeper.

I had to return faulty speakers, and their courier failed collections five times over two weeks.

Now five days after the collection, BAX returned the speakers! I have never faced such ineptitude as this.

BAX staff advised that we put a label on each box: 'REFUND' also registered on the returns form.

Many emails were exchanged, and phone calls have proven fruitless.
Avoid at all costs!