• Bavarian Clockworks

Bavarian Clockworks

Overview

Bavarian Clockworks has a rating of 4.84 stars from 1,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bavarian Clockworks most frequently mention customer service, cuckoo clocks, and black forest. Bavarian Clockworks ranks 6th among Clock sites.

Positive reviews (last 12 months): 100%
Positive
17
Neutral
0
Negative
0
14
See all photos

What reviewers want you to know

Positive highlights

  • The clock that I purchased is very high quality and should bring many years of cuckoo clock enjoyment.
  • Bob personifies true customer service of the highest quality that one does not often find.

Critical highlights

No critical highlights yet

How would you rate Bavarian Clockworks?
Top Positive Review

“Beautiful”

Shelley T.
3/22/24

I bought this Clock for my mother for her 75th birthday. It is so beautiful and she loves it. Wonderful price excellent quality great company to do business with.

Top Critical Review

“They don't honor their word.”

George w.
2/8/20

I bought a clock that was incomplete. No crossed rifles. They refuse to respond to my email complaints.

Reviews (1,576)

Rating

Timeframe

Other

Reviews that mention popular keywords

cuckoo clock (70) customer service (34) christmas gift (12)
Thumbnail of user shelleyt185
1 review
0 helpful votes
March 22nd, 2024

I bought this Clock for my mother for her 75th birthday. It is so beautiful and she loves it. Wonderful price excellent quality great company to do business with.

Value
Shipping
Quality
Thumbnail of user georgew384
1 review
0 helpful votes
February 8th, 2020

I bought a clock that was incomplete. No crossed rifles. They refuse to respond to my email complaints.

Thumbnail of user cathyb1003
1 review
0 helpful votes
March 29th, 2024

I have always had a cuckoo clock in my life.When my last clock cuckooed it's last I was heartbroken. The service and choices at Bavarian Clockworks are excellent.

Service
Value
Shipping
Quality
Thumbnail of user lindal3858
1 review
0 helpful votes
October 7th, 2023

I haven't hung it up yet but it's more than I expected. I love it! Communication was excellent. Thank you..

Service
Thumbnail of user fiona.summers02
1 review
0 helpful votes
August 14th, 2023

Same exact model my Grandma Owned that had been made in the 70's. Works great! Good craftsmanship and aesthetic. Exactly what I was hoping for.

Service
Value
Shipping
Quality
Thumbnail of user richardg3238
1 review
0 helpful votes
July 9th, 2023
Verified purchase

In trying to replace an old cuckoo clock that had broken, I searched around the internet for one that was similar to our old one. The closest match was from Bavarian Clockworks. While a little more expensive than others I found, this one looked to be higher quality. Having received it and hanging it on our wall, it works well. It kept accurate time right out of the box, and has pleasant cuckoo;s on the hour and half hour. A wind of the clock lasts almost exactly one day.

Thumbnail of user theodorek131
1 review
0 helpful votes
August 26th, 2023

Purchased this clock after doing some research, and I was nervous because of the price point. But the clock came in a timely fashion, was packaged very well, and was very easy to assemble and mount. I am very happy with this clock!

Products used:
Clock

Value
Shipping
Quality
Thumbnail of user josephs1928
2 reviews
0 helpful votes
March 31st, 2023
Verified purchase

The great way to revive how our ancestors kept track of the time in the old villages of Bavaria, Switzerland, Vienna and many more. Love everything about it. I no longer have to look at my Cartier watch, all I have to do is listen to how many times the bird sing to tell the time. Great feature is the automatic shut off at night. 8 to 8AM highly recommended.

Thumbnail of user gracem760
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

We received a beautiful clock and it works well. I ordered the classic forest 25" but I received the Black Forest 25". The Black Forest clock is very nice and I like it but it isn't the one I ordered. Don't want to go through exchanging it so we are keeping it. There is one part on the right side that is a little loose, not sure if is supposed to be that way, seems to not affect how it works. So we are happy.

Thumbnail of user mahein28
1 review
0 helpful votes
October 8th, 2023

Fastest delivery ever had. Everyone that has seen it, is amazed. It was my Christmas present. Very happy.

Thumbnail of user brianw2610
1 review
0 helpful votes
August 21st, 2023
Verified purchase

Excellent service. Cuckoo clock arrived quickly and safely with easy instructions. Bavarianclocks offers cuckoo clocks for any budget.

Tip for consumers:
Great company that offers cuckoo clocks for any budget.

Products used:
Cuckoo clock

Service
Value
Shipping
Quality
Thumbnail of user charlesj1049
1 review
0 helpful votes
September 26th, 2022

This clock is simply beautiful! Great price fast delivery and a great conversation piece. Very pleased

Thumbnail of user kentg97
2 reviews
0 helpful votes
June 16th, 2023
Verified purchase

Very nice and informative. Honest about shipping times and kept me updated as our clock was manufactured and made its way from Germany! Ordered the Hones Pitchfork Cuckoo and it exceeds our expectations! Beautiful and entertaining.

Thumbnail of user judiths1247
1 review
0 helpful votes
December 29th, 2022

Our old cuckoo clock has not worked for years. We finally decided to replace it as a Christmas gift for us both. We received it so fast and expertly packed securely. Wonderful experience. Will definitely shop there again.

Tip for consumers:
Fast, expert service.

Products used:
Cuckoo clock

Service
Value
Shipping
Quality
Thumbnail of user richb72
Rich B.
2 reviews
0 helpful votes
October 25th, 2017
Verified purchase

Had to try checking out several times before it would take me to payment screen. Tried PayPal first and then my Visa. Tried my iPad and then laptop. Finally worked when I came back an hour later.

Thumbnail of user jenniferm5493
1 review
0 helpful votes
July 16th, 2023
Verified purchase

I love my clock. 8 day wind is fantastic. I previously had a clock with a one day wind and it was tedious to the point that that clock just hung on my wall and was not used. I highly recommend the 8 day wind. It is the difference between having a clock you use and can appreciate and just having wall art.

Thumbnail of user jacquen6
1 review
0 helpful votes
August 11th, 2022
Verified purchase

We love our cuckoo clock and love giving them as gifts. Such a wonderful heirloom!
Very happy with delivery and care from Bavarian Clock Works. Great Company to deal with these special clocks.

Service
Value
Shipping
Quality
Thumbnail of user christine.m.cliff
1 review
0 helpful votes
March 26th, 2024

Love the clock, but the sound of the "cuckoo" sounds slow...not as peppy as my previous clock. Can there be something adjusted to help the sound?

Thumbnail of user jamesm7102
1 review
0 helpful votes
July 17th, 2022

Website is great for the novice clock buyer. Good communication. Arrived on time well packaged. Prices are very competitive too!

Products used:
Chalet cuckoo clock

Service
Value
Shipping
Quality
Thumbnail of user susannc9
1 review
0 helpful votes
May 9th, 2023
Verified purchase

The clock that I bought was a combination Birthday/Father's Day gift. It is so beautiful and my husband loves it! The music is so nice and clear and the moving parts (dancers, wheel, woodsman) are fun to watch. The painted faces on the dancers are also very well done.

Thumbnail of user jonr607
1 review
0 helpful votes
April 30th, 2023
Verified purchase

I was afraid my clock would not make in time for my mother's birthday party. Bob was more than helpful and went to great lengths to make sure a got what I needed and got it on time. Thanks Bob!

Thumbnail of user gregw977
1 review
0 helpful votes
April 27th, 2023
Verified purchase

Quick and easy. It was a very good price and it got here in no time at all. I'm very happy!

Thumbnail of user donaldj38
Donald J.
5 reviews
0 helpful votes
February 23rd, 2018
Verified purchase

I was told the clock would arrive before Christmas so I ordered it. Unfortunately it did not arrive until afterwards. I was very disappointed and will not order from here again and will advise others to do the same.

Thumbnail of user bethanyw100
1 review
0 helpful votes
May 25th, 2022
Verified purchase

The clock is beautifully made and works great. This was purchased to remember my dad who recently passed. He was from southern Germany and had his clocks. The grandkids would always love pulling the chains. This was the perfect gift to remember him.

Thumbnail of user davew260
1 review
4 helpful votes
June 21st, 2018

I am 54 years old and always wanted a cuckoo clock to hang next to my grandfathers cuckoo clock. So I decided to look for a company that had beautiful cuckoo clocks. I found a company called Bavarianclockworks. I found the perfect cuckoo clock it was a lot of money, $1300. 00 on sale $2000. 00 regularly. I was surprised by my girlfriend. She bought it for me for my birthday. I was so excited to get it. It arrived and the top of the cuckoo clock gun straps were broke on it and deer head was off center. I'm a trim carpenter. It must of happened in shipping. So hung clock as instructed and the cuckoo clock Bird would come out but wouldn't go back in, so the clock would not work. Called the company talked to Charlie. He contacted the owner Bob and they wanted me to take the back off the cuckoo clock and try to fix it. I thought since my girl friend paid $1300. 00 for a cuckoo clock it was not my responsibility to fix the clock. So I sent the clock back. They sent me a new clock and again in shipping the rabbit feet were broke. So another broken clock. Disappointed again. Called Bob he said he would send me another clock. I get the third clock. My girlfriend andI thought we might want to video tape it since we've had so many problems with the shipping and so many things broken on the clock. So we video taped it, opened the box, Disappointed again! The rabbit was broke worst then the last two. Obviously the company needs to find a new way to ship their clocks. Sent the video to Bob. He told me to send the clock back. So I did. I get an email after he watched the video Bob says that I broke the clock. Why would I break a clock that I've always wanted and my girlfriend paid that kind of money for. I own a small business and if I blamed my customers for something that is not their fault I would not be in business. So I'm left with a clock that cost my girlfriend $1300. 00 with broken rabbit feet. I will never buy another clock from this company because truly they do Not stand behind their product. Would not recommend anyone to buy a Cuckoo Clock from this company.

Sincerely,
A Very Disappointed Customer

Tip for consumers:
Wouldn't recommend this company

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Company Representative

Thumbnail of user bobe23
Bob E.

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