Bavarian Clockworks
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Bavarian Clockworks

Overview

Bavarian Clockworks has a rating of 4.6 stars from 594 reviews, indicating that most customers are generally satisfied with their purchases. Bavarian Clockworks ranks 32nd among Clock sites.

service
12
value
15
shipping
15
returns
3
quality
14

Instant Feedback

841 reviews
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Marcia F.
5 reviews
0 helpful votes
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We ordered and received a beautiful Cuckoo clock for an amazing price. Unfortunately, it would not cuckoo or play music. We decided to try trouble-shooting through the You-Tube videos ourselves. It resulted in two broken chains with links spilling all over the floor! The office was closed, so I sent a desperate email for help. I was sure we were going to be held responsible and left with a broken clock. Much to my surprise, I received a call from Bob, assuring me that they would take care of everything. He emailed me a postage paid label, and we shipped our clock to him. He kept me posted during the repair and notified me when it was on the way back to us. After we received it, he personally called me to assist with the set-up. Today, we have a beautiful clock that operates perfectly. Many companies would have charged us for these repairs, but this company had our backs! Thank you Bavarian Clockworks and Bob!

Date of experience: September 19, 2017
MARK V.
3 reviews
0 helpful votes
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Great customer service
December 14, 2015

Great customer service. Bavarian Clockworks contacted me personally to follow up on my initial concerns. My Clock was well packaged and arrived quickly once I received my initial confirmation email. Good experience. Mark

Date of experience: December 14, 2015
Brian S.
23 reviews
0 helpful votes
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Customer service at Bavarian Clockworks is the best I've encountered in many years! I contacted them on a Saturday about my order delivery date because I was going out of town. I received my clock that Sunday. In fact, I got the clock so fast that the shipping notification came the day after my clock arrived. If you want personalized service, these folks are there to help you. My wife LOVES her clock. I researched a lot of different clock company's and I'm glad I went with Bavarian Clockworks. Thanks for going the extra mile.

Date of experience: November 13, 2017
Jan B.
12 reviews
0 helpful votes
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Everything about this experience was wonderful
January 20, 2018

Everything about this experience was wonderful. Charlie's guidance and expertise were perfect. The delivery of my clock was so fast and the clock itself is beyond beautiful. I am proud to own an Adolf Herr clock his craftsmanship is outstanding.

Date of experience: January 20, 2018
Michael O.
13 reviews
0 helpful votes
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Overall excellent
January 22, 2020

Overall excellent. The initial clock was received with some factory damage. I immediately reached out to the company who put me in touch with Bob Ellis. He followed up closely with email and by phone and resolved the problem expeditiously. The new clock has been received and is beautiful.

Date of experience: January 22, 2020
Mary K.
12 reviews
0 helpful votes
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I looked on Ebay and Amazon and am very impressed. With this site. I have always wanted a original coo coo clock and recently my friend went to Germany and bought one. She told me of this site. It was hard to choose on my budget but, know I made the right choice. Have not taken the clock out of the box yet but, from what I see it is Beautiful. Very Pleased!

Date of experience: March 24, 2017
Kenneth V.
14 reviews
0 helpful votes
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Shopping was easy on your website, especially to compare with other vendors. Hopefully, I will be fully satisfied once I receive my clock. At that point, I will be able to make a more complete recommendation. Thank You.
I received my clock within 4 days of placing my order and can now report that I am very proud of this marvelous work of art! The hand carved clock is absolutely beautiful! It was carefully packed for shipping. Set up instructions were easy to follow, and the clock worked perfectly from the first tic-toc and cuckoo. This clock will become an heirloom in our family in the years to come, I am sure. I am happy that I chose to buy from Bavarian Clockworks and can certainly recommend this company 100%. I also had a short conversation with Sarah Ellis of Bavarian ClockWorks to compliment them. Their customer service is just wonderful. Thanks from a pleased customer. Ken R.

Date of experience: February 29, 2020
Angi R.
1 review
0 helpful votes
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Easy to manage website
August 29, 2017

Easy to manage website
The customer service was excellent! Bob called me about a small problem with the order, and he made sure the problem was solved before we hung up the phone. It was refreshing to know that there is still a company out there that will personally call a customer if needed. That makes a difference! I will definitely recommend this company to others! Keep up the good work!

Date of experience: August 29, 2017
Larry M.
1 review
0 helpful votes
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Simply; THANK YOU!
June 22, 2016

Simply; THANK YOU! Mr. Bob Ellis for all your help and assistance and doing your up-most best to get my order to me. Although we had absolutely no other options to have to wait a few extra days; It was well worth it. YES I just got our cuckoo clock (Majestic Buck) today! And it is not just omg drop dead gorgeous, but more Ooooh Myyy God drop dead gorgeous. However, only one concern. I was supposed to get free shipping with this order; and when it arrived I had to pay UPS $45.00 more dollars to take possession of it? Something to do with a fee for customs or something. Anyway; all and all I am very happy with the purchase and price; just don't get the additional part.

Date of experience: June 22, 2016
JoAnne A.
2 reviews
0 helpful votes
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Probably the best customer service of any company I've ever experienced. I had one issue and it was resolved personally by the owner of the company. They have an excellent selection of clocks, The website is very user-friendly and Shipping was expedited. Great experience Beautiful clock

Date of experience: August 7, 2020
Jean C.
16 reviews
0 helpful votes
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Spoke to you the other day, you answered my questions and were great!
Many thanks. Bob was great on the phone and I feel confident I can call him if I have any questions in the future. The clock is just beautiful, a masterpiece of workmanship. This was a major purchase and a lot of time and thought went into it before I bought it. Sincerely, Jeanie

Date of experience: August 10, 2018
Wynona R.
1 review
0 helpful votes
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I was very pleased with the selection of clocks!
My dad passes away a couple of months ago and the clock I ordered was almost exactly like the one he bought when he met my mom in Germany 35 years ago. This was a Mother's Day gift for my mom and she cried when I gave it to her because of the memories she had from when her and my dad bought one. Thank you for the amazing craftsmanship

Date of experience: May 9, 2020
David S.
1 review
0 helpful votes
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I had a extremely pleasant experience dealing with Bob Ellis.He was very helpful in making me decide on the exact clock that I was looking for and was very patient and knowledgeable when helping me setting up the clock.i will wholeheartedly recommend Bob and his team to anyone wanting to buy a cuckoo clock.Keep up the good work!

Date of experience: May 1, 2019
Paul H.
1 review
0 helpful votes
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Nice looking clocks
November 6, 2019

Nice looking clocks. Dad brought a similar one back from Germany in the 1960's. I like this better than battery or electric clocks. I chose this one because is not a 'themed' one, but a simple clock! I do not mind having to wind it every few days.

Date of experience: November 6, 2019
Roy Z.
15 reviews
0 helpful votes
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My order was delivered very quickly
December 10, 2015

My order was delivered very quickly. The company contacted me by phone to confirm delivery. The clock that I purchased is very high quality and should bring many years of cuckoo clock enjoyment. If I ever need to purchase another clock, I would buy one from Bavarian Clockworks.

Very happy customer.

Date of experience: December 10, 2015
TED N.
2 reviews
0 helpful votes
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Charlie, you,re help choosing the bird nest clock was great.I really enjoyed talking with you.I'am sure we'll talk again.I see more clocks in the future. My wife loved the Schwer moving bird nest coco. Thanks again...Ted

Date of experience: February 24, 2018
Rich E.
6 reviews
0 helpful votes
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Thank you, love the clock, it is a memory of a previous clock we had that broke due to mishandling during a home move. The only issue is getting it to keep time correctly, the factory setting for the pendulum was not correct, way too fast. Still tuning the setting after 3 days, getting close.

Date of experience: December 27, 2017
David W.
27 reviews
0 helpful votes
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Hard to choose from the large variety
September 24, 2019

Hard to choose from the large variety. My wife family is from Stuttgart so the closet we can get to Germany right now is this. The only thing I'd consider adding is videos of the clocks in action.other than that fast delivery to the US, very easy check out, website very easy to navigate, etc.

Date of experience: September 24, 2019
Kari Z.
2 reviews
0 helpful votes
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So far everything is great!
April 9, 2018

So far everything is great! I received my beautiful clock in three business days! Better than Amazon! Absoloutely love my clock. Thank you Bavarian Clock Works for fulfilling an over 40 year old dream of owning my own Cuckoo Clock.

Date of experience: April 9, 2018
Arlenna G.
1 review
0 helpful votes
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Lovely website, beautiful clocks
July 6, 2019

Lovely website, beautiful clocks. I chose the hunter clock with gorgeous deer and 2 squirrels by Adolf Herr and I love this clock! Bavarian Clock Works worked with me on crazy shipping demands and they did a wonderful job of getting me my clock in the very outbacks of hidden mountains. I received very pleasant phone calls helping me get my cuckoo in perfect condition. Thank you Bob Ellis!

Date of experience: July 6, 2019