I am a woodworker a lately I've used Ronell Clock Co. as a parts supplier. Their inventory is very impressive, prices are quite competitive and customer service is very personalized. I recently ordered 3 clock faces and when they came they had Arabic numerals when I'd ordered Roman numerals. I sent them an email on Saturday (they're closed) and on Sunday, still closed, (yes, Sunday), I got a call from a senior person telling me that he'd checked the co. emails, saw mine and wanted to let me know he'd fix the problem the next day. He did. That's personalized service.
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