I am a woodworker a lately I've used Ronell Clock Co. As a parts supplier. Their inventory is very impressive, prices are quite competitive and customer service is very personalized. I recently ordered 3 clock faces and when they came they had Arabic numerals when I'd ordered Roman numerals. I sent them an email on Saturday (they're closed) and on Sunday, still closed, (yes, Sunday), I got a call from a senior person telling me that he'd checked the co. Emails, saw mine and wanted to let me know he'd fix the problem the next day. He did. That's personalized service.
Reached out to customer via private message to provide the hands needed for the clock faces purchased. We will work with the customer to resolve and we do apologize for the inconvenience this may have caused the customer.