Thumbnail of user jimn67

Jim N.

1
Level 1 Contributor

Contributor Level

Total Points
348

3 Reviews by Jim

  • Ronell Clock Company

11/21/17

I am a woodworker a lately I've used Ronell Clock Co. As a parts supplier. Their inventory is very impressive, prices are quite competitive and customer service is very personalized. I recently ordered 3 clock faces and when they came they had Arabic numerals when I'd ordered Roman numerals. I sent them an email on Saturday (they're closed) and on Sunday, still closed, (yes, Sunday), I got a call from a senior person telling me that he'd checked the co. Emails, saw mine and wanted to let me know he'd fix the problem the next day. He did. That's personalized service.

  • Amazon

11/20/17

An absolutely first-rate company. I've bought many, many products on Amazon (including a 50" TV) and I continue to be amazed at their professionalism. Every once in a while I need to return something and the process is a snap.! 00% satisfied with products, pricing, fast delivery and customer service. Amazon is the best!

  • Klockit

11/20/17

On a recent Sunday night, I ordered 3 clock faces online. The order cost and shipping was calculated and confirmed. A few hrs. After, I realized I should have added hands to go with the clock faces. I didn't want to pay another $8 in shipping so I called Monday morning 15 minutes after they opened. I explained the above and was told the order "was packaged and about to be put on the truck". This was 15 minutes after they opened! I said Ok just cancel the order. They said "No. We can't do that. You can refuse to accept the package but you'll have to pay the shipping cost." I've never encountered a company that will not cancel an order within the first 15 minutes of their work day. I will be dealing with Ronnel from now on.

Thumbnail of user mandyt4
Klockit K. – Klockit Rep

Reached out to customer via private message to provide the hands needed for the clock faces purchased. We will work with the customer to resolve and we do apologize for the inconvenience this may have caused the customer.

Jim Has Earned 8 Votes

Jim N.'s review of Ronell Clock Company earned 5 Very Helpful votes

Jim N.'s review of Klockit earned 3 Very Helpful votes

Jim hasn’t received any thanks yous.

Jim doesn’t have any fans yet.

Jim isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user tglass407
4/14/23

1st Time Customer. I purchased 3 small battery operated Quartz Clock Movements including clock...

Thumbnail of user randyj157
7/24/20

Being in the clock repair business for decades is an effective way to learn which supplier(s) to...