Steebar

I ordered bar top epoxy twice from them about 2-3 years ago, and received it promptly and it worked great! I did it again about 4 weeks ago and nothing. They had charged my credit card. I emailed them and they said:

"Your epoxy has shipped. We had a death in the family and lost a few days. You should receive it UPS today or tomorrow."

That smelled of B. S. But I waited 8 days, and still nothing. I emailed again and got crickets. Then I found these reviews of the same thing happening to everyone else. Damn. They got me.

This is the worst company and service I have ever experienced in all my years of purchasing online. Have sent e-mails, made phone calls, left messages, product took over a month and a half to receive and then when I powered it up the clock would not work. Back to calling leaving messages. This place is a scam and when it comes to star ratings they only go to 5 you need to add at least a dozen more to get them to the bottom. The only good service I received was they accepted my payment in no time flat. If you choose to use this company you are going to get just what you deserve!

This business is a total disgrace. I ordered and received a clock insert that was defective. When I called (he answered the first time) I described the problem and he agreed it was defective. He checked his inventory, said he had another in stock and that he would send it out immediately. That was more than a month ago and no replacement. He now won't answer the phone or respond to multiple voice mails or emails. I recommend you steer clear of this business.

I placed an order with them on November 12 and my credit card was charged that day. Never received any acknowledgment but my order status stated "Awaiting Shipment". Five days later I contacted them via their message option on their website asking when the items would be shipped. Never received and answer and the order status still said "Awaiting Shipment". Waited another 5 days and still nothing. On November 30th I called and left voicemail telling them to cancel my order and left a message on their site to cancel the order. Today - December 4 my order status says "Awaiting Shipment". I finally contacted my credit card company and dispute the charge. Avoid this company at all costs. Wish I has seen these reviews before I ordered from them.

The Company Does not respond to email. Steebar.com and penmakingsupplies.com are one and the same company. Neither company website responds to email. The same phone number is listed. I had two items on backorder and out of the two one got sent to me; however, now the other item the same day went off backorder on my order detail page. Never got the other item for 29.99. Now I don't hear from them. Based on other reviews I am starting to think this is how the individual makes big bucks. Already charged my card but never sends it.

The company does not even deserve a rating of 1. Once I completed my purchase, no receipt was made available. After almost two weeks I never received my product. Then, I read all these reviews!

So, I contacted the NJ Business Licensing Bureau to make a complaint. Found out they were investigated and prosecuted in 2012 for fraud. Documentation of their settlement is online. Long story short, I disputed the purchase through my CC company, contacted the true owners at their home, and wow I received an email indicating a refund... Which appeared.

Fight these crooks and don't let them cheat you!

This is the first time I have ever ordered on the internet from an unknown company without fully researching the company first. I am sorry I did so! I ordered wall clock parts for a Christmas gift well before Christmas. I received an email with an order number and notification that it was "awaiting shipment." Unfortunately, the package never came. There has been no response to phone calls or emails. I wish I'd come here first. It looks like I'm not the only one!

I had similar experience as others here; should have checked the BBB first, they have an F. I placed an order using their pretty good web site, but no order was ever shipped, no answer to emails or phone calls. Finally after more than two weeks of this a sent on last email to cancel my order and SUDDENLY they responded right away saying that their power has been out and they would research it, yeah right power out for two weeks, don't think so. That seems to be their standard excuse from other reviews I've read. At least they never charged my card. Anyway, stay away, and if you do have a problem with them I found another number for them that is toll free that's not posted on their web site: *******930, good luck getting them to answer it though.