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BatteryUpgrade

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Sweden
1 review
1 helpful vote
Follow Per F.
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Scam
July 16, 2022

In short. Takes your money, never send you a product at all. Refuses to give the money back... Do not shop here!

Date of experience: July 16, 2022
Switzerland
1 review
0 helpful votes
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I agree with all the other Reviews. This Company is a scam. They operate under diffent names with two different Websites in Zwitserland (and others in Germany, also with a. Com Website generally). You have to pay up-front but no battery arrived. After 3 weeks and only excuses in E-mails exchange, they insinuate it's my problem with Swiss customs! I requested proof of sending the battery but they can't give me proof. The Company should be reported to the Police. DO NOT USE THEIR WEBSITES.

Date of experience: July 25, 2017
Team B. BatteryUpgrade Rep
over a year old

Dear Derek,

Thank you for your review. I’m very sorry to hear about this issue with your order and that you were unaware of our delivery system. Please find more information on our shipping page http://www.batteryupgrade.ch/shipping.php. I can see our helpdesk has contacted you today and we can assure you your order will arrive.

Once again we apologize for the delay and if you have any further questions please contact us.

Kind regards,

Team BatteryUpgrade

Romania
13 reviews
33 helpful votes
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I will never recommend this website for anyone. It is not a scam site, only bad service, low quality for product(fake). I ordered a MacBook Pro battery from them, and after a week contacted them to see what's going on, as I haven't received any notification saying when it would be most probable to arrive. They responded that it will take around a month - a month and a half, as it was coming from Hong Kong. From that moment I regreted; because as soon as I opened the package(a month and a half was after all) the battery was deformed on a edge, and clearly a lowsy reproduction of an orginal one(slightly different color, texture - of course not the same quality of aluminium as on the Mac products-). In shorter words, I will definetly not recommend them, and will suggest to find battery somewhere else, even if the price is a bit more spicy.

Date of experience: June 1, 2010
South Africa
1 review
3 helpful votes
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I have read all the review's and can not say the same off the service I got from this company. Since 28 Jan 2018 I'm struggling to get my Battery and with all 8 emails I received from them it was only to tell my sorry we will send it tomorrow. If you ask for tracking info they cannot give that to. I tried to see if there was any good review's from South Africa but could not find any. So Robert de Nieuwenhuis, Helena Pluimes, Julia Sanders and Anna de Haas if you really are who you say make me a happy customer and send me my battery. Hein Buxmann SA

Date of experience: April 12, 2018
New Zealand
1 review
4 helpful votes
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I ordered a battery for my partners phone, was ecstatic to receive it less than a week later. Fast service, just would have liked an invoice with it. Love the free gift cards.

Del from New Zealand

Date of experience: July 16, 2014
Ireland
1 review
1 helpful vote
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Basically still havent gotten my replacement iPhone battery. Terrible customer service too they said they wont return my money so Ill have to file claim with the bank. Disaster very disappointed

Date of experience: November 4, 2017
Team B. BatteryUpgrade Rep
over a year old

Dear RJ Couchlan,

Thank you for your review. We are sorry to hear about this issue with your order. Can you please provide us your order number to solve this?

Kind regards,

Team BatteryUpgrade

Czechia
1 review
1 helpful vote
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Awesome shop, which not only sells batteries of plausible quality, but also has access even to the batteries for older devices.
I was absolutely happy to do bussines with them!

Date of experience: October 29, 2010
Ireland
1 review
6 helpful votes
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Excellent Scam
September 1, 2019

Fair play on running a brilliant scam. Avoid at all costs. This site should be taken down or reported. This company does not exist. Plain and simple. Bye bye Money

Date of experience: September 1, 2019
Egypt
1 review
2 helpful votes
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Not honest copmany
October 2, 2016

It is not honest company i ordered for battery for my mobile lg v10 6500 mah they accept my order and ask me to pay when i finish my order waiting for delevry they sent me that the battery i ordered for it's not more and offer for me anther one 2500mah i refused and go back to web site for them i saw the battery still there and marked with green it means that they have stock
Really very bad company they are not honest now i am waiting my money back to buy from honest company...

Date of experience: October 2, 2016
Czechia
1 review
4 helpful votes
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This company is just amazing, delivering really works for free. Plus fast, as the company work in all the world. I ordered already like 4times some products, and never had any issues with them. Plus the company itself really cares about opinions of the customers. Giving you some discounts, asking for your opinions. Really recomanding this webside to all people, who wants fast, free delivering, carring about customers, and who wants great products!

Date of experience: June 5, 2012
Hong Kong
508 reviews
1296 helpful votes
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The store does not look safe to me. My worries:

• No phone number
• Fake security logos, phishing sites do that often.
• Claim to send batteries from Hong Kong - however, it is against the law to send Lithion batteries by air mail from Hong Kong. Read on: http://www.hongkongpost.com/eng/publications/notices/2011/*******a/

Date of experience: June 5, 2012
Mick V. BatteryUpgrade Rep
over a year old

Dear Ian B.,

I'm sorry to see you are commenting on our website without actually having tried our shop first. I can assure you we are a legitimate business with thousands of happy customers around the world. As you can read on our site we offer high quality email support, and you will always receive an answer within 24 hours!

Kind regards,
Batteryupgrade.com

Norway
1 review
2 helpful votes
Follow Tor-Olav M.
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After over 25 days of waiting for the charger (a standard asus laptop) to arrive, it survived for 3 days and after that it got so hot that it melted!

After contacting some other serious company for a replacement of the charger, they tell me that Batteryupgrade is a Chinese based site that sells "CHEAPEST OF CHEAP" with the quality being as bad as possible, They are even stealing website layout from other companies... STAY AWAY

BTW i have tried getting a refund but every time i ask them they avoid it

Date of experience: September 21, 2016
Ireland
1 review
0 helpful votes
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Fraud
June 14, 2017

Reading all the reviews here I agree we have all been scammed. There must be a way to take legal action against this "company". They are not delivering and not refunding!

Date of experience: June 14, 2017
Romania
1 review
4 helpful votes
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Order 80750578
February 15, 2017

Hello,
I orderd a batery on 2th february and the money were drawn from my account but the order didn t arrived yet.
I think they are scammers... don t order from them!
They don t have a phone number on their site and they don t respont to my emails.

Date of experience: February 15, 2017
Italy
1 review
2 helpful votes
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On December 4 i ordered the battery and had hoped {had purposely bought for my upcoming holiday} to get by the time the Christmas holidays came around. On January 13th, after several emails of complaints, I'm told that they, {poor little things} had nothing to do with the delay, but it was probably the postal system of the country where I reside, and, get this, I was to conduct a research ON MY OWN down the entire postal system to try to figure out where my batteries were. NO TRACKING NUMBER OR SYSTEM PROVIDED, they expected ME to do their dirty work, and why not they had already pocked my money, so why should they give a hoot as to why and had Not received my batteries after six weeks. Disgusting.
Don't order through them!

Date of experience: January 16, 2017
Team B. BatteryUpgrade Rep
over a year old

Dear Mario,

I'm happy to hear you received your order. But I'm sorry you were unaware of our delivery system. We would like to apologize for the delivery time of your order. Normally orders are delivered much faster. For the delivery speed we are dependent on the throughput speed of your local post service. I can see that our helpdesk has tried to explain the situation.

Please feel free to contact us if you have any questions.
Kind regards,
Team BatteryUpgrade

Sweden
1 review
0 helpful votes
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Got wrong product and no respons
October 19, 2023

Disgraceful service. Sent me the wrong battery and do not answer my messages.
Company should be avoided at all costs.

Date of experience: October 19, 2023
Greece
1 review
1 helpful vote
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Never use them
April 30, 2019

It is over a month and the product has not arrived.
They were not helpful in providing solutions and had to go through PayPal to get a refund.
This is a dodgy site

Date of experience: April 30, 2019
Turkey
1 review
0 helpful votes
Follow Bilgin C.
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I thank the #BatteryUpgrade company.

When I agreed to pay back, the day after, the money came to my account.

I waited 55 days to buy a product. But I did not.

Life is short, not worth the worry.

Date of experience: October 29, 2017

Message from #BatteryUpgrade...
October 29, 2017
Previous review

The #BatteryUpgrade company kindly sent me a message.

They said they sent the product twice.
If I wanted to, they said they could refund the money.

I accepted the refund offer.

Because, the product did not come for a long time.
(The product still has not reached me.)
There is no registration number or option to follow...

We will see developments.

Date of experience: October 23, 2017
Romania
1 review
0 helpful votes
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I can not believe! Even after 2 weeks I did not receive the battery. Incredible! I will definitely not order from this site anymore.

Date of experience: February 8, 2022
Spain
1 review
6 helpful votes
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Never again
May 29, 2015

I have ordered an external battery case for a Samsung S5.
10 Days later I have received an external Battery case for an I-Phone 6 but with the label (etiquette) of a Samsung S5...
I had to write several E-mails to the support until they finally understood the problem. (they asked me what was my original battery number... Hello! We are here talking about an external battery case...)
I had then to send back to the Netherlands the received item, open a RMA and paid 6.2 Euros for the packet. The support told me they would give me the money back for the extra costs.
5 weeks later, still not received my order. I write to the support and they answered I should wait a little bit longer.
6 weeks later, still nothing. I write to the support again, and they told me the packet was lost. I had two possibilities, they could send a second packet (but not in Express mail) or I could have my money back.
I decided to have my money back and noticed to the support they had to pay me as well the 6.2 Euros for the mail cost.
Finally I just received the value of my order, but not the 6.2 Euro.
I complained per mail about it, and till today the had not the courtesy to reply me.
When I took a look on aliexpress, the have the same products but 50% cheaper.
Never again battery upgrade.

Date of experience: May 29, 2015
Team B. BatteryUpgrade Rep
over a year old

Dear Swissbear,

We are very sorry for the inconvenience. I can see that our helpdesk has contacted you to solve the issue, I also saw that they compensated you on May 30, so I hope this issue is solved to your full satisfaction.

Kind regards, Team BatteryUpgrade

Overview

BatteryUpgrade has a rating of 1.5 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BatteryUpgrade most frequently mention and customer service. BatteryUpgrade ranks 147th among Batteries sites.

service
19
value
17
shipping
14
returns
11
quality
11