website thubmnail of BatteryUpgrade

BatteryUpgrade

How would you rate BatteryUpgrade?
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Romania
1 review
5 helpful votes
Follow Raluca P.
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I order a battery almost a month ago. It still hasn't arrived. I just want my money back. I don't recommend this site to anyone. It's a scam. They don't even have a phone number. And the strange thing is that they post only positive reviews on their website.

Date of experience: October 12, 2013
Ireland
1 review
1 helpful vote
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This is the worst online company I have ever dealt with, they will take your money alright, but wont deliver your order, they are a stoneage nightmare. Waiting 7 weeks on battery that will never come. Report them to Netherlands police.

Date of experience: June 18, 2017
Switzerland
1 review
3 helpful votes
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Avoid at all cost.
July 30, 2019

Package never arrived and support virtually nonexistent. Money is not being refunded while receiving bot-like non-contextual answers from an (automated?) support.

Unable to provide for proof of shipment, it is very likely that this company never sent the product at all.

Absolute ripoff, avoid at all cost!

Date of experience: July 30, 2019
Japan
1 review
2 helpful votes
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I bought a replacement power supply for my laptop. It has worked 3 months and has now failed (the LED showing that it is plugged goes on for 2 sec and then goes off). This is the first time in my life I see some electronics failing so quickly. I contacted the customer service and they ask my if I have rebooted my computer (like it is going to help!). Basically their motto should be low quality at average price ;)

Date of experience: May 19, 2018
Portugal
1 review
4 helpful votes
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It has been 6 weeks already and still no battery (order 14/8/2013). After exchanging emails batteryupgrade.com come up with a flimsy explanation that de delay is due to the Italy postal service?. WTF? I'm in Portugal not in Italy.In the meantime I ordered a replacement battery from another site, and it arrived within a week. I want to be refunded for this incredibly bad service. Please stay away from this site.

Date of experience: September 27, 2013
GB
1 review
0 helpful votes
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Delivery took ages. And the battery was advertised 4000mah (min 3900mah). What I got was 3500mah. Feel ripped off.

Date of experience: July 29, 2020
Texas
1 review
1 helpful vote
Follow Nader H.
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- I'm actually based in Egypt.
- It's true that I have received the shipment 2.5 months later, but BatteryUpgrade staff was very professional and proposed to me to send another shipment after 1.5 month of delay

Date of experience: May 7, 2012
Singapore
1 review
1 helpful vote
Follow Ilari A.
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This site has large selection of all types of batteries. I could not find a replacement battery for my power drill anywhere else but here. It's not potentially the cheapest place and delivery took some 3 weeks, but surely my drill works again!

Date of experience: November 22, 2010
New Zealand
1 review
3 helpful votes
Follow andrew m.
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Ordered a battery for a samsung galaxy 10.1 2014. Battery arrived and fitted ok but would not charge. Took measurements of charge voltage and sent 5-6 emails to them but still cant get past the auto email response thing and speak with a real person. 5weeks have passed and no refund. Dont go there

Date of experience: July 14, 2016
Team B. BatteryUpgrade Rep
over a year old

Dear Andrew,

First of all I want to apologies for the inconvenience you have experienced, please contact our helpdesk on info@batteryUpgrade.com so we can help you solve this issue. Please mention your correct emailadres and ordernumber.

Team BatteryUpgrade

Finland
1 review
4 helpful votes
Follow Kimmo M.
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I have been waiting my laptop battery 43 days now. No possibility to follow the purchase. Sent them email couple times and they assure that it has been sent but no result. My intention is now to claim pay back.

Date of experience: January 12, 2018
Team B. BatteryUpgrade Rep
over a year old

Dear Kimmo M,

Thank you for your review. We are very sorry to hear you have not received your order yet. Can you please provide the order number to have a look and solve the issue?

Kind regards,

Team BatteryUpgrade

New Zealand
1 review
2 helpful votes
Follow Richard H.
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Great website
October 21, 2010

Great website. Easy to locate products and order. The battery arrived quickly (without the excessive postage some overseas suppliers charge) and was compatible with my video camera. It came with instructions, and the charger and plug adaptor. Recommended online trader.

Date of experience: October 21, 2010
Spain
1 review
2 helpful votes
Follow Enrique G.
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I bought a new battery for my tablet. It's working fine and now I can use it again. The customer service helps me to track the order. At the end the problem was the transport agency. The payment is easy using Paypal and the invoice is correct including local TAXes. Just perfect for me.

Date of experience: December 6, 2017
Team B. BatteryUpgrade Rep
over a year old

Dear Enrique,

Thank you for your review. We are happy to hear we were able to help you and received your order. Luckily your tablet is working properly again.
Enjoy your purchase and hopefully we can welcome you another time in our webshop.

Kind regards,

Team BatteryUpgrade

Belgium
1 review
6 helpful votes
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I ordered a battery for my mio bycicle gps and after 3 weeks nothing arrived. When you mail them it's always a different person who tells the same things that they send it to you, next time they say now we really send it to you and further on. Then the package is stopped at the border its always the same nonsense. My first bad experience with online buying never again BatteryUpgrade.

Date of experience: March 18, 2020
Switzerland
1 review
3 helpful votes
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Took more than 3 weeks to arrive and even though it was ordered on a swiss website and paid in swiss francs it was delivered from Holland and the customs duty hadn't been paid. So for an 80 franc battery I had to pay another 26 francs customs charges and tax. If you are not in the EU don't bother with these people.

Date of experience: June 27, 2019
Florida
1 review
0 helpful votes
Follow Michael J.
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They sent a battery that they listed fit my lawn equipment. Got stuck in my blower and would not come out. This company does not know batteries. Avoid. Avoid. Avoid. I wish I had read their ratings before purchase. Now I have to buy all new lawn equipment. Stay away from this company.

Date of experience: October 30, 2020
Belgium
1 review
3 helpful votes
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I ordered a battery for my Lenovo laptop, which should be compatible with my laptop. After receiving it my laptop wouldn't accept, whatever I tried. I mailed them and got a new battery without a problem. Unfortunately this one didn't work either. I asked my money back, and they agreed. I've sent the battery back over a month ago. They declare not to have received it (which is a lie) and won't pay me back until they do. Next week I will press charges if they don't fix this issue. I wouldn't recommend using their service for anything.

Date of experience: December 19, 2018
Cyprus
1 review
7 helpful votes
Follow R D.
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I ordered a smartphone battery a month ago. After two weeks I contacted them and they assured me that my battery was shipped one day after ordering. A month later they say that my battery was shipped 3 weeks after ordering.
In any case I want my money back. I paid for a battery with a 7-day delivery. I didn't get it. I don't understand why they think I can not cancel my order.
I highly recommend avoiding this website.
Even if you save some money, you will lose a lot of time contacting them again and again, until the product arrive to you!

Date of experience: December 20, 2013
Team B. BatteryUpgrade Rep
over a year old

First of all my apologies for the late reply, we were unaware of this review.
We regret very much the delay that occured with your order. We understand this greatly inconvenienced you and we would like to offer our apologies for that again. Unfortunately I cannot find your order information based on your message above. I am sure however that you will receive your refund shortly.

Mauritius
1 review
1 helpful vote
Follow Albert Y.
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Very nice website to buy batteries and adapters. I live in Mauritius and it is very difficult to buy spare batteries and adapters of the latest gadgets. So i need friends to look for them when they go abroad on holidays. Since i know batteryupgrade.com, it is easier for me now. I loved the website, there are lots of battery and adapters available. The delivery is quick and easy (delivered to my house, no need to go through customs)

Date of experience: November 16, 2010
Spain
1 review
6 helpful votes
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STAY AWAY
October 11, 2013

STAY AWAY

Ordered a battery for an asus laptop 5 weeks ago... Still hasn't arrived, paid for registered shipping and they use the excuse that the postal service in my region doesn't provide that service. Just another way they scam more money from you!

I emailed MIck V repeatedly about the issue and guese what! He then sends me an email for customer feedback. Go figure that one!

I wouldn't give them any stars at all, but had to give them one to leave this review.

Do yourself a favour and stay well away from this mob!

Date of experience: October 11, 2013
New Zealand
1 review
5 helpful votes
Follow Des K.
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There is no such registered entity in the New Zealand companies register database. They have a web site: http://www.batteryupgrade.co.nz/ This implies a New Zealand resident business entity. I suspect fraud is going on.

Date of experience: November 14, 2017
Team B. BatteryUpgrade Rep
over a year old

Dear Des,

Thank you for your review. We can assure you no fraud is going on. For more information about our entity and our shipping process please have a look at http://www.batteryupgrade.co.nz/shipping.php.
If there is an issue with your order can you please provide us with more information? Can you provide us your order number to have a look and solve the issue?

Kind regards,

Team BatteryUpgrade

Overview

BatteryUpgrade has a rating of 1.5 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BatteryUpgrade most frequently mention and customer service. BatteryUpgrade ranks 147th among Batteries sites.

service
19
value
17
shipping
14
returns
11
quality
11