Bath & Body Works

Bath and Body Works has discontinued the best fragrances to be replaced with overly sweet stink fragrances. I don't know why they've gotten rid of their best fragrances over the years. I ordered a bunch thinking maybe I'll find something to my liking. I found a bunch of stink stuff that smells loud and overly sweet stink stench.
Cool citrus basil and Lemongrass sage were my favorites back in the day. Unbelievable how the put great smelling fragrances out to pasture.
They no longer carry clean fresh scented fragrances that I miss so much.
I check all the time hoping that they'd bring the old favorites back. They never will.
So it's goodbye nice doing business with you once upon a time ago.
Good luck selling that stink crap!

This was ordered a few days ago and all shipped at once, good. But this is ridiculous, absolutely no kind of packing to keep it in place. Items all turned upside down. Something poured out because the box itself smelled lovely. Unable to load a photo sorry but looks horrible. If you can go to the store do that, there was no thought put into the packaging.

This place had the music so loud today that I came in and left immediately, passed by later and left again due to the same reason. How can someone function under such of noise pollution. Is ashamed because is a very nice store. Please review management immediately.

I love Bath and Body Works! Whether I'm in the store or online, I never encounter any issues! They always have great deals and I can use coupons too! One of the benefits of doing business online is that I won't be tempted to pick things up, which leads to decreased occurrences of me accidentally dropping things, which happens a bit more often than I'd like to admit :( Also another benefit of ordering online is that you can get all of your favorite out of season scents because of their clearance section! Love them!

Holly Springs, North Carolina
Every time I go in to purchase the products advertised on sale they are regular price because bath and body works has either change the bar code or style. The stores have candles on sale no one wants and the good candles or body wash/cream are discontinued. At the store in Holly Spring there is one particular cashier that stands out. She is rude and unfriendly, hates to answer in questions or help you. So, I have just decided not to purchase anything. Take my business somewhere else. So sad! I can do without all the false advertising about their sale item.

I am a faithful BBW shopper both in the store and on their site. Normally I have no complaint but lately I have noticed a real issue in their email marketing campaigns. They are sending them after the deadline for the promotion has ended but putting subjects like "today only" or "final hours". Then you click and find out you missed the promo. Their answer from Customer Service is "sorry". All I can say is just be sure you read the fine print.

I placed a few orders that said was available for pickup as they proceeded to collect my $.Then they say part of order is cancelled due to it not being available.That something they should know prior to taking my $.Its very unprofessional to me.I'll stick with Victoria secret.Never again!

I absolutely love it! I showed it to my brother and we both agree it smells somewhat like a warm christmas. He loved it so much that he uses it now too! The next one I'm for sure going to buy is strawberry snowflake!

This company is an embarrassment. I order item on line 2 weeks ago expecting them in 5-7 days. Two weeks later and after multiple 20 minute phone calls with customer service all I get is "order is delayed.". No reason why and no date when I can now expect.

They are useless.

Upon shopping, I decided to check out bath and body works at Paddock Mall in Ocala, FL. Cashier # *******, made me feel welcome, talked about the sale and immediately had me to try their new fall products. She is sweet, smart and was not pushy at all. Had me try new products I would have overlooked. Now thanks to her, I am ordering more online! Good job! Stacy

I've been trying for 5 days to make an order and it continues to tell me the items in my cart are not available. Although they say available for shipping not pickup. This is by far the most time consuming and obnoxious website I have ever ordered from. I'm not placing my $224 order and may never order online from here again. It's rediculous.

The quality of wall flowers has diminished. Warmers are no longer lasting as long. This used to not be an issue, until the store changed their return policy in 2022. I tried to return some items last year and the store staff were quite rude regarding the change. And now after doing my research, they did not even abide by the websites policy. I will no longer be a customer. Please note I used to spend about $500 every year