I have been reading Barron's for a long time as a subscriber. In 2017 I was charged $53.83 for two years. My bank just emailed me about Barron's automatic renewal (without my authorization) for $183.61. I spoke w/ a representative about my shock as to price jump. The reps simply read from a script repeatedly when I questioned her that was the final price. Yet, she eventually lowered the cost twice after I told her my wife was searching prices on line. I had to raise my voice to finally get a supervisor (who actually sounded like the same person) who again repeated the script trying to tell me I was getting a deal at $149. I cancelled my subscription. I was told I would be receiving an email stating that I was being refunded the full amount BUT I never got it - so deceitful. I searched the web and found this site. I want people to know the unacceptable customer service gives its customers.
Awful Customer Service. I was able to purchase the Digital Edition only via phone, because Barron's web platform would not accept my application. Barron's managed to double-charge me and after calling them 6 times, were able to solve my issue.
Call me old fashioned but I still subscribe to the print edition of Barron's and read it for investment tips. I find the articles to be well thought out and insightful. Better than a lot of the rubbish you get online these days.
Transferred over the phone four times, waited 45 minutes in total to be told that the subscription renewal fee could not be refunded even though it was processed three days before the renewal date. I was very polite in my response and conveyed to them that it would not be acceptable for me to take on this charge with my credit card, and that I would dispute the charge. Somehow that worked and he put me on hold for another 20 minutes before telling me they will refund the ~$21 charge. Love the magazine, but the billing and customer service departments need some serious work.
Barron's makes it very difficult to cancel a subscription. If a company is willing to let you sign up online they should allow you to cancel online. Pure scam. Wasting peoples time in order to steal a couple dollars. Try putting out a decent product and it won't be necessary to use these types of tactics.
Very difficult to cancel your membership, can't do it on the website or over email for stupid reasons and the phone number for the Australian branch is only connected to local landlines. Such a hassle to get rid of, if I knew about this from the start I would've never gotten into this. Appalling customer service!
I really like the new look and story organization of Barron's. Much easier to find information I need. And still have same great columnists. Thank you for all the work that must have gone into the update.
They have some good data and you can get some good ideas here but you will need to dig a bit more. Sentiment data is quite good as they cover several sources and it saves you money as they provide the data for free
A good place for the novice trader to start looking for ideas. Some of the articles are good and in many instances you can use the overhyped articles as a contrarian guide. If they say go short, go long and vice versa for example.
Informative website, but cancelling your subscription is a convoluted pain... Can't be done online; must be done over the phone (which is indicated nowhere in the "Manage Subscriptions" section).
I called regarding their mishandling of my subscription. Wasted my time. DO NOT subscribe. Do not spend your money on this service. Also, articles completely lack rigor some are written at the 5th-grade level, lack any semblance of logic. For example the plight of BNB hosts who were suffering after 1 month of non-service... seriously?>>>. Customer service is quite bad. Not worth the trouble. Watch out for credit card charges.
I think Barron's is less about investing and more about speculation. A real long-term investor I do not think needs Barron's but rather can do all the research they need by looking at publicly filed reports and other sources. Save your money and time and look elsewhere for real "investing" information.
Unfortunately, I signed up for the one year non-refundable subscription but have received only 2 deliveries in 6 months. Called the customer service multiple times but they keep on repeating the same script that we are looking into init, escalated the issue etc.
I hate to give a 1-star review on cancellation policies, but to me, having an insanely difficult process to cancel the subscription is such a big turn-off. It means you don't have enough faith in your own product to let people easily go. This is the same for the WSJ subscription. You have to CALL to cancel, and you know what usually happens when you call.
Barron's has repeatedly stiffed me on delivery (6 plus times in 4 months). They could care less about my complaint and have had nobody fix the problem or basically care about my issue. On a scale of 1-10 on Customer Service I give them a minus 100.
This company is lacks any integrity and ethics when it comes to its subscription. Impossible to unsubscribe to the point where I have to contact my bank and possibly cancel my bank account. Do not sign up to these bunch of crooks.
I traded airline points for a subscription, and the delivery of Saturday weekly has been poor the paper has arrived about 60%of the time. When calling customer service all I get is a credit, one person said they would stop delivering through the newspaper delivery service and begin mailing it to me, but that has not changed, so at the end of one of the most tumultuous weeks of the market I cannot access the info, because no deliver, and because I used airline points I cannot access it online when I put in my account number. It is poor that you expect me to subscribe after giving me such poor service
After the one month trial they make it very hard to cancel. You actually have to call someone in the USA. The numbers provided for overseas customers are incorrect and the ‘fine print' apparently includes a one month mandatory payment. Totally shady for a company thar is supposedly so reputable!
You have to call them to cancel subscription! The customer service guy was super rude sounded like an arrogant interviewer. Almost push me to stay in subscription. After the call when i tried to rate the call he just cut off the line. Will never go back
I simply wanted them to cancel my subscription and did so online. They were still charging me, two months later. When I questioned them about this, they said that I was supposed to call them back and that there were no refunds. Definitely a sleazy operation. I did receive an email stating that they were stopping the auto-renewal.
Overview
Barron's has a rating of 1.4 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Barron's most frequently mention customer service and credit card. Barron's ranks 153rd among Stock Research sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members