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barrons.com
Pennsylvania
1 review
4 helpful votes
Follow Kathryn R.
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I tried to send the Barron's magazine to my son in prison. I paid $12 for 3 months. He never received one issue. I called 6 times, "Ok, we will check with the postal service to see what the issue is." Then I am charged $29.99 for one month, called again, same response, still no magazine. Stupid me forgets until again, next month, $29.99 charge. What a hassle to just cancel. And they will only refund the last charge, even though they have it on record that I have complained over and over again. And I agree with the one reviewer, most of these people do not speak very good English :(

Date of experience: October 25, 2021
Florida
3 reviews
5 helpful votes
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When it to Subscription Customer Service, Barron's is the worst! They have agent(s) that are difficult to understand, don't listen and talk over you, Impossible to get anything done! On two attempts when I requested to escalate my call to speak with a Supervisor I was immediately disconnected. Let the "buyer/subscriber" beware of their subscription promotions! They'll take your money and then no service. Very frustrating! No way to run a business - total incompetence. Barron's content is good, customer service sucks! I won't be back.

Date of experience: February 22, 2021
Illinois
2 reviews
2 helpful votes
Follow J M.
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Terrible service
January 12, 2021

Cant get in to site, says credit card not valid when it is, subscriptions auto renew at a rip off price, impossible to get a real person on the phone. This company sucks. Why would I pay for info I can get free all over the web, anyway?!?

Date of experience: January 12, 2021
New Jersey
1 review
3 helpful votes
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I have been a loyal subscriber for many years. Good magazine, but the absolute worst customer service I have ever encountered. Obviously, Barrons doe not give a hoot about it customers, since there are constant complaints. My magazine is supposed to be delivered on saturday mornings, but never arrives until monday or tuesday. I have called customer service at least 10 times over the last 2 years but they are absolutely worthless. They say they will fix the problem but it never gets fixed. I suspect that the problem is that they have zero interaction with the delivery service. They cant call them, only send something via computer. The delivery service totally ignores them. Barrons does not care. The worst.

Date of experience: May 27, 2021
North Carolina
1 review
7 helpful votes
Follow Wei C.
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1) their service which is really just news, live news, but still second-hand resource, every damn time you get the news feed, the market has already reacted to it. You won't profit from it as a trader, long term investor, you don't need this $#*!. CNBC is the way to go, free and just as good if not better for news.
2) take forever to cancel. You have to call, and it takes forever, trying to cancel it right now, been on the phone for over 1 hour. I speak English, now just imagine if you have some language barrier or disability, this company doesn't have good will, btw they publish a good amount of bs biased articles too.

Date of experience: December 14, 2020
New Jersey
1 review
1 helpful vote
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Subscribed to the print edition and had delivery through USPS. During one month the post office failed to deliver half of the time. Contacted customer service and requested alternate delivery through their carrier service. Customer service indicated this change would take place and I would receive additional issues to extend my subscription as a replacement for the missing issues. Needless to say delivery stayed with USPS, which to their credit did deliver most of the time, and my subscription ended when originally scheduled without any replacement issues. Makes me glad I did not renew. Useful publication, but customer service is definitely lacking.

Date of experience: March 2, 2024
France
1 review
1 helpful vote
Follow Mina C.
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I wonder why they have 1.5 star reviews. I guess I am not alone to think that their digital content is terrible and way too expensive - also they are easy to take your subscription money on line, but when it comes to cancellation you need to call them - their promotional offer of $7.99 went to $19.99 and when I called to cancel and at least get reimbursed the same same it was renewed, they rejected the request. Never ever will I use their services - their print issue is much better, but their digital and the subscription method is deceiving.

Date of experience: January 25, 2023
Florida
1 review
1 helpful vote
Follow Lori W.
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They need a quality control department to review calls with customers. Their customer service is the worst. Between language barriers, long lengths of calls and superiority complexes they need to charge about $5 per month instead of $20. The publication is quality-the employees are not.

Date of experience: May 20, 2021
Texas
1 review
0 helpful votes
Follow Michael R.
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This is the worst "news" site as its articles are clearly biased and only serve short interests for whoever they decide to target. If you pay for Barrons.com you might as well start dumpster diving, because their writing is trash.

Date of experience: December 13, 2020
Arizona
1 review
2 helpful votes
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DONT DO IT
May 19, 2022

What a scam save your money. Just like everyone says. Stealing your money. I have never and will never set up a auto renewal. But Barrons said I did and has been stealing my money for months. Don't know where there customer service people are from but they don't speak English. But what else would you expect from the wall street journal. Oh and by the way it makes you give them at least 1 star.

Date of experience: May 19, 2022
New Jersey
1 review
6 helpful votes
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I have been dealing with the worst delivery issue for years. Every time I try to change an address it takes Barron's at least 4or 5 non delivery issues to get it right. Every time I call ( and it is very often) customer service just gives me lip service about how sorry they are but never resolves the problem. Shame on me for keep renewing this magazine and promoting horrible customer service

Date of experience: May 22, 2021
Illinois
1 review
2 helpful votes
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I did not receive my Barron's subscription for about a year. The charge was about $25 a month. I had called and asked for a refund for the past 12 months but they were unwilling to do so. They also had an introductory rate of $10 a month but they did not offer this either. Of course, I could have called earlier to address the delivery issue. But it nevertheless was disappointing.

Date of experience: February 4, 2022
Illinois
1 review
6 helpful votes
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Credit Card Fraud
March 26, 2021

My subscription with Barron's was about to expire and my credit card information had expired. Because you can't cancel online and they hang up when you get the cancelation department, I purposely left my old credit card information on file thinking it would end my subscription. Somehow Barron's updated my new credit card (new expiration date) information and put through charges anyway. When I discovered the charges a week later and called, I was told no refunds. Anyone else manipulating credit card like this would be in jail. Don't do business with this corporation.

Date of experience: March 26, 2021
Canada
2 reviews
4 helpful votes
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Think very carefully before signing up for a digital subscription of Barron's. You would think that dealing with a magazine that is owned by the Wall Street Journal would be a breeze. Instead what a NIGHTMARE. They could not make signing up easier, but when it comes to cancelling it is nearly impossible. As Peter S on 12/5/2020 has pointed out, you can only cancel by phone and no one ever answers. How is it possible to subscribe as online but only cancel by phone. Of course, so they can make it very difficult and help themselves to your money. Being only for 20 minutes already "due to heavy call volume we may take longer to answer your call" What a load of nonsense, what there are so many people canceling their subscription that they can't answer the call. This is a RIP OFF

Date of experience: December 15, 2020
California
1 review
1 helpful vote
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There is NO value here
December 25, 2022

Both the service and contents are poor. I have been a subscriber for over three months and only received
Physical delivery about 3 times! I don't bother contacting "customer service" anymore because after reading the online magazine version I decided there is no value in either the print or the digital version. The content is really nothing to write home about, it's information readily accessible online for free. Besides, over the years I have noticed the Barrons' analysis to be FLAWED, for instance when Facebook went public Barrons' did not waste any time by calling a $15 value on the stock, we all know how Facebook skyrocketed in price though. Their customer service is poor and non-responsive. To their credit though, they did manage to send a free insulated beverage mug! Hence the one star, otherwise and minus star is warranted. Do not subscribe to this magazine.

Date of experience: December 25, 2022
Massachusetts
2 reviews
1 helpful vote
Follow Henry M.
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DO NOT USE: Too late, I found out that there is no support was compromised by greed and request for more money. And I was left with a product that I could not use. She promised to tape a session so that I could do this alone; she failed me. I spent nearly 2,000 and her program failed to generate the promised results. She works out of her house and misrepresents her operation by using a glorified title.

Date of experience: August 21, 2023
Florida
1 review
2 helpful votes
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Why is Barron's sooo agressively hatefull towards Bitcoin? Who's behind this irrelevant pessimist point of view agenda pusher?
I've Never seen a positive comment about BTC from them, regardless of BTC being the asset that had the Most $ % gains in the last 15 years...?!
Who is behind Barron's shareholders? JP Morgan? Warren Buffet? Elizabeth Warren?
I double dare this comment not to get deleted by this page moderator and like/hope to see what kind of comments it draws...
Because, let's face it, the centralized banking industry is saturated with corporate crooks and greedy moral hazard enforcers...
Comments anyone?

Date of experience: March 18, 2023
South Carolina
1 review
2 helpful votes
Follow Joseph A.
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Signed up for the month to month subscription.
Articles are sent via email.
Wasn't able to open them, so no value.
My fault for not cancelling sooner, but when I did at noticing the monthly charge about to post, they refused to refund that charge so now i have another USELESS month of a Barron's subscription.
POOR product, POORER customer service.

Date of experience: February 3, 2023
Australia
1 review
10 helpful votes
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I have lured by their initial 3 months subscription for $13.20. Their articles are brief and easy to read on my mobile phone. I haven't try their stock recommendations yet. I don't mind paying for good content. But when I find out the only way you can cancel is by phone, it really turns me off. I live it Australia and their phone number is connected to a service centre in Hong Kong. I am surprised for a respected news site, they have to make it so hard to cancel. Now I am stuck with them for a year at US$52.

Date of experience: September 6, 2020
Florida
1 review
7 helpful votes
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I called regarding their mishandling of my subscription. Wasted my time. DO NOT subscribe. Do not spend your money on this service. Also, articles completely lack rigor some are written at the 5th-grade level, lack any semblance of logic. For example the plight of BNB hosts who were suffering after 1 month of non-service... seriously?>>>. Customer service is quite bad. Not worth the trouble. Watch out for credit card charges.

Date of experience: April 29, 2020

Overview

Barron's has a rating of 1.4 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Barron's most frequently mention customer service and credit card. Barron's ranks 153rd among Stock Research sites.

service
9
value
9
shipping
4
returns
2
quality
7