Overview
Bark has a rating of 3.1 stars from 1,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
I had a really good experience with the therapist I found. But I was hounded by others after I chose who I wanted to choose. From what I understand, I have to close the request. Although I 'hired' the therapist I chose. This is quite off putting. Otherwise bark.com is a great system, knowing I can put my trust in the professionals they have. Also the prices that bark suggest are not true. Therapy is expensive, but bark.com suggest that it is a much lower rate
Dardan prepared amazing dinner party for us. Turned up on time with all equipment and prepared food. Everything was served as discussed on time again and the food was so delicious and so beautifully presented again on Dardan's plates. Not only he cleaned everything in the kitchen but also prepared for me cheese board and helped me to serve the dinner. He definitely went extra mile with his service!
Hi there Magdalena,
Thank you for your review,
It's great to hear that we could help connect you with this chef.
Kind regards,
The Bark Team
I own a cleaning business and I went on bark.com to find cleaning contract,they said purchase 100 credits which equates to $188.00 and I can purchase 10 clients to interact with, I contacted 5 people, 3 were 10 credits and the other two were 27 credits, I contacted them in hopes that they are businesses seeking contractors and all them are individually seeking employment, I contacted bark in regards to return my money and they refuse to do so, adding on their website if i don't get hired then they will return full or 20 percent of our money, they returned credits and I refused stating I want a full refund and they still refused, I checked on the the internet and they have plenty of reviews stating that they scan people
Hi there,
We're sorry to hear about your experience. At Bark.com, we aim to connect businesses with genuine leads, and we regret that you did not find the value you were expecting. We understand your frustration regarding the credits and the refund policy.
We attempted to assist you through the Sitejabber Resolution Center but did not receive a response from you. We want to work towards a resolution and address your concerns directly. Please feel free to contact us at team@bark.com so we can discuss this further and find a solution that works for you.
Your feedback is important to us, and we appreciate the opportunity to improve our services.
Best regards,
The Bark.com Team
I have been using this site since December. I have actually managed to obtain some clients for my hypnotherapy service to help build my business. The best way is to contact Bark by telephone and not email as replies can be a bit slow. Initially had a problem where I was charged for a closed lead and Bark wouldnt refund but after phoning them they agreed to do this. Will continue to use this site to help build my business thanks.
Hi Neill,
We're sorry to hear that you have not had a positive experience using our platform.
We are an open public platfrom that connects those needing services with service providers, and therefore it is always up to the customer to close requests when they wish. We are very open about the competitive nature of our platfrom and this is why we advise all professionals to respond quickly to fresh leads. We have some great hints and tips that have helped professionals convert on our platform that we would be happy to share with you - please email us at team@bark.com for more help with your account.
We cannot provide monetary refunds for used packs of credits as we cannot take the details for customers back which have been purchased.
If we can help any further, let us know.
Kind regards,
The Bark Team
I was linked up with tvi who were fantastic from beginning to end, Deb was friendly and knowledgable who arranged the install, the lads who did the job were brilliant and clearly knew what they were doing, saved my bacon as I had ordered the wrong bracket! Fast, efficient and all at a great price, I can't recommend this company enough
Hi there Jo-Anne,
Thanks for your review,
It's great to hear that we could help connect you with this company.
Kind regards,
The Bark Team
Company violated their terms of agreement and shared my personal info with numerous third party members. Within minutes of signing up on the website, my phone was immediately blown up with numerous texts, calls, voicemails and emails from coaches that I did not inquire about, I did not request quotes from (per their agreement, they do not share information with coaches unless you get a quote - LIE), I did not even ask for information from. I contacted customer service multiple times - no response.
In fact, they have the audacity in some of their emails to mention that coaches have to pay to reach out to me. They are CHARGING their third party members and making a PROFIT out of illegally sharing my information.
They should literally be shut down.
Avoid this company at literally all costs. There are better, cheaper, safer, easier ways to find resources. This process only heightens any issues you may be facing.
Hi there Sarah,
We're sorry to hear that there may have been some confusion about how our platform works.
To clarify our role, we are a lead generation platform that professionals pay for in order to connect them with more customers. We sent you an email letting you know that professionals pay to respond to you when you created your account with us.
When you came to our website and input your contact details, we shared your details with select individuals who could offer their services to you based on them matching the criteria you requested. You would also have been notified of this via email. We only share those details with up to 5 professionals to stop customers being overwhelmed.
If you have not contacted us already on this matter, and would like to have your account deleted, please let us know at team@bark.com.
Kind regards,
The Bark Team
I purchased a leed for 8 credits sent a message to the customer to try and land the customer.
The customer deleted their request and made a new one which was only then 6 credits. So not only did I over pay. Bark.com wants me to pay for the customer again and the customer can't see the previous message I sent them. Rip off 100%
Hi Jonathon,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
FAKE LEADS R Us is what these nasty pieces of work should be called. Bark.com is as crooked as can be, they do nothing for you but take your funds and then lie to prevent having to make good or deliver on their falsehoods, do not trust them, do not give money to these cheats, stay far away from them as there are far more reliable and honest people to deal with than these underhanded rogues, all we got from them was one false fake lead after the other, outright liars through and through.
Hi Malcom,
We're sorry to hear that you did not have a positive experience using our site, however we strongly refute your claims made against our business.
We did reach out to you to offer a resolution however you did not respond.
Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Kind regards,
The Bark Team
The system is straightforward to find and read the profiles of counsellors and support services provided by local professional therapists. The system provides for easy selection of booking time slots and for payment, so that the whole process may be completed in one place.
Hi Paul,
Thanks for your review,
We're so glad to hear that we could help.
Kind regards,
The Bark Team
They will take your money and will give you a refill however you won't get a gig as the leads come in like crazy but no one responds or pick up phone and if they do they will tell you "oh I just filled out the form for fun" but it cost money to buy leads. And before you know it you spent all your money and no work
Hi there,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bark leads are very expensive when compared to other sources but they included a lot of info so we bought a few. Bark would send a lead at £40 on Monday and send it again on Tuesday saying the person was still waiting to hear from me but was now available at £30. I later discovered that Bark had already sold the lead to 3 other providers at the higher price before offering it to me a little bit cheaper. This is outrageous. Also it turns out that they are buying the leads from other lead sellers and then selling them to multiple providers. Not sure how this sits with GDPR? They are offering the leads to so many providers that the clients are sick of being contacted.
Hi Mark,
We'r sorry to hear that you have had issues on our site.
We email you about the leads the minute they are placed. Usually customers can only see profiles once a lead has been purchased by the professional, however we also have a feature called Bark Match where we market profiles in advance.
We sometimes place our professionals as "Suggested Sellers". The customer will be able to see 5 relevant profiles when they place their request, and if they then click a button requesting a quote/contact this will generate a specific lead to that professional. We find these are usually the strongest leads as that customer has shown direct interest in the professional, and that is why the credit amount is higher for those leads. Responding to these leads quickly however is key, as they may have clicked this button with other professionals too. Please be aware that it is always up to the customer to close their request once they have found a professional. They do not always do this however (despite our prompts) so we always advise professionals not to respond to old leads, and generally advise responding within the first hour of a request being placed.
It is possible that a lead was sent to you after they had requested direct contact, but it is difficult to see what has happened from the details given. If you email us the emails you received and gave us the information on the lead we can investigate and see what may have occurred.
We always aim to get each request 2 - 5 responses so we always advise professionals to respond quickly to any leads they are interested in.
Our prices are set based on the monetary value of the lead as well as the heat of the lead and it's chance of conversion. We do not charge commission or a monthly fee to use us and so we feel our prices are fair for this system.
We appreciate your feedback and it will be passed on to the marketing team for review.
Kind regards,
The Bark Team
I had a really good experience finding the right carpet cleaners - the quotes were quick and the work was completed at a very good price within the week and to my complete satisfaction - would highly recommend this site.
Hi there Marian,
Thanks for your review,
It's great to hear that we could help.
Kind regards,
The Bark Team
Bark leave fake reviews EVERYWHERE. They employ people to do it. Sit there as a job to leave fake reviews for hours in a day on this site, google, trustpilot. You name it!
Believe this scam company at your own peril!
Hi Claire,
It is not in our business's interest to place reviews for our own business.
We have a profile on various public review platforms and each review site will have their own verification process for each review. Our role is to respond to our reviews - the good and the bad - and help give solutions to any issues raised where we can.
If you have had a poor experience with us, please email us directly at team@bark.com and we will be happy to help where we can.
Kind regards,
The Bark Team
Bark are only interested in your money. I bought credits and they attached them to the wrong account and now saying there's nothing they can do to fix it. Now I'm out of money and missing job opportunities available to us
Hi Debs,
We're sorry to hear that you did not have a positive experience using our site.
We generally find that responding to the most detailed leads quickly is the key to success on out platform. Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Kind regards,
The Bark Team
I found your website whilst looking for a cleaning company and within minutes of filling in your online application with my requirements I received a number of replies along with quotations for the services I requested. I found your company and your contractor F and P Make it Clean to be very professional and I am very satisfied with the job which was completed to my satisfaction. I would highly recommend your company to my friends and associates.
Will definitely use you again.
Yolanda
Hi there Yolanda,
Thanks for your review,
It's great to hear that we could help connect you with this cleaning company.
Kind regards,
The Bark Team
The leads are very low quality, so you simply waste your money trying to contact them. When the leads prove to be low value and you request a refund, they DO NOT refund you your money back. Bark.com is a scam and do not care about your success.
Do not use Bark.com
Trees knocked and cut up Tidy also had 3 trees topped and 3 Large hedges cut with all waste collected and taken away. I cannot speak highly enough of Sean and his workmen. And a great price quoted.
Thanks again Lads
Hi Gerard,
Thanks for your review,
We're so glad to hear that we could help connect you with Sean.
If you would also like to leave Sean a review, just login to your Bark.com profile and click on his profile page.
Kind regards,
The Bark Team
This site does no checks on its tradesmen. Just passes your number on to any conmen who fancy your job... dont touch with a bargepole. Reported to police. And trading standards who said they received number of complaints about this site
Hi there Glen,
We're sorry to hear that you had a negative experience with a professional found on our site.
We are a marketing platform that works similarly to a Yellow Pages, and as such do not vet professionals who advertise on our platform.
This being said, we do take any complaints seriously and do remove professionals who carry out poor work. We would advise taking your complaint further with your local authority.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
If I could give negative stars I would. DO NOT waste your money. They do not have any leads and the only one I got was trying to get groupon prices. They force you to by credits up front, you will not use them bc they do not send any leads and you will not get refunded. The customer service is the worst I've ever encountered. RUN! They will be out of business in a year! Should've looked up these reviews before! What a waste of money and time!
Hi Aggie,
We're sorry to hear that you have not had a positive experience using our site.
We can assure you that we screen every single lead using our automated system and have a credit return policy which allows us to return credits for any leads which are found to have incorrect details. We are a competitive site but we do not force any professional to charge any particular price - we give you the opportunity to market yourself alongside other local professionals.
We appreciate that is frustrating when customers don't reply, and whilst we do our best to prompt customers about responses from professionals, there is only so much was can do as a pay as you go introduction service. We did launch a Customer App a few months ago to help make the connectivity between Customers and Professionals better. We also let them know that professionals pay to use our service.
If you have had any issues with incorrect information in a lead, please do email us with the details at team@bark.com.
We have actually been in business nearly 7 years now and are active in 5 countries. As part of our commitment to providing quality leads we also have more changes planned in the New Year.
Kind regards,
The Bark Team
Really pleased that the vendor got back to me right away, set up a meeting & started the project within 2 days...
Joseph Moyles at Personal Press made a great presentation, distinguishing his approach & style of work and was very accommodating to the needs & specifics of the project. This is an ongoing project that I am looking forward to seeing the final project!
Hi there Susan,
Thanks for your review,
We're so glad to hear that we could connect you with a professional who could help.
If you would also like to leave Joseph Moyles review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!
Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.
Life’s better with Bark.
Business History
January 2015 - Website launches to the public
February 2015 - Acquisition of Skillpages
May 2016 - 100,000th Bark
February 2017 - 100,000 professionals now registered
April 2017 - Launched in the US
December 2017 - Millionth Bark placed
September 2018 - Move into our state of the art HQ in Paddington, London after outgrowing 6 previous offices
January 2019 - Customer Success team moves to 7 day a week
February 2019 - Launch in Canada, Ireland and South Africa
March 2019 - Reach 500,000 professionals registered
July 2019 - New branding and fully upgraded website launched
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Imogen,
Thank you for your review and feedback,
We're sorry to hear that you were bothered by some professionals.We do encourage professionals to utilise sensible contact strategies when reaching out to clients, but unfortunately not all adhere to this.
Clicking "I Hired A Pro" should close the request automatically but we will check there are no technical issues.
We are glad to hear that we could connect you with a great therapist nonetheless.
Kind regards,
The Bark Team