Bark has a rating of 3.1 stars from 1,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
Wanted gutter cleaning and tree stump removal - the first was very prompt and decent lads who did the job at a good price and efficiency- didn't care for the stump removal chap as he had no business card or credentials and got job done elsewhere
Received two replies within 30 minutes of inquiring over local Tree Surgeons. Leo from. Woodfelder Tree Care came and gave me a competitive quote.and returned the following day and felled the tree in my front garden..
Hi Jim,
Thank you for your review,
We're glad to hear that we could connect you with local tree surgeons quickly.
Kind regards,
The Bark Team
I asked for quotes for a photographer for my daughter's wedding party. I received two quotes very promptly and was able to select one of them for the task. Since then, we have corresponded and will soon meet up.
Hi there Gabrielle,
Thanks for your review,
We're so glad to hear that we could connect you with a great photographer for your daughters wedding party!
Kind regards,
The Bark Team
This company charges you for credits to respond to leads with no guarantee of being hired. They will automatically charge you to add credits without your authorization because its built into their system without your knowledge. If you don't get hired, they will refund the credits but not the money.
In fact, many of the leads they get for coaches are those who need psychotherapy, something coaches are not qualified to do.
What started out as being charged $129.60 ended up being nearly $300 because the upgrade the credits automatically when you run out of credits
Hi Davida,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I own a cleaning company and was looking for new opportunities. I ended up wasting my credits contacting employees looking for cleaning work not companies looking for service. Bark credited the money but won't credit my money back to my credit card. It still stays as credit on their website where leads are NOT VERIFIED. Don't waste your money and time on this site.
Hi Diana,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I used Bark for the first time and I am quite impressed. I was looking to get some quotes from construction companies as I am extending my property (rear extension). On the day I made the request, two companies already expressed interest, by the next day the companies were 4.3 of of 4 sent a person for survey the property within 5 working days and quotes were provided the following week.
Hi William,
Thanks for your review.
We are pleased to hear we were able to assist with your Bark request.
Do let us know if you need our help again in the near future.
Kind regards,
The Bark Team
After never having to do a self assessment befor Usman helped me every step of the way made me understand it all and kept in contact the whole time if I ever need to do it again i will 110% be using them thankyou
Hi there Chris,
Thanks for your review,
We're so glad to hear that we could connect you with this tax preparation specialist.
Kind regards,
The Bark Team
Put out my request, received several responses within the hour. Checked out the best fit and the professional, personable photographer did the job a few days later at a reasonable cost. Excellent photos received day after the job. Job done!
Hi there Jane,
Thank you so much for your review!
It's great to hear that we could connect you with the right professional for you so quickly.
Kind regards,
The Bark Team
What was I thinking? I signed up, bought $180 worth of credits (at a 'discount'), and replied to several leads that needed exactly what I offer. One answered that they already found someone. The rest... crickets. Each lead costs anywhere from $18 to $30 to contact. That's absurd for leads that never respond or have already closed the opportunity. What a ripoff.
Hi there Jenn,
We're sorry to hear that you did not have success converting leads with us.
We are a competitive marketing platform with each lead being sold to 5 professionals so there will be times where they choose another professional. We generally advise responding to fresh leads as quickly as possible to avoid disappointment.
We have made many changes and improvements to our platform since you last used us, and the majority of professionals across 8 countries now achieve a 1 in 5 conversion rate with us, so please email us at team@bark.com to hear more about how we can help your business.
Kind regards,
The Bark Team
Ian did a brilliant job. He quoted a good price and he turned up on time and just got on with it. He worked cleanly with his colleagues. The work is to a high standard and he is coming back to create a patio for us. Excellent work.
Hi there Annette,
Thanks for your review,
It's great to hear that we could help connect you with Ian.
If you would also like to leave him a review, just login to your Bark.co account and click on his Profile page.
Kind regards,
The Bark Team
In my industry people do not contact the likes of bark and hope for a contact it's just not how it works. I'd say it's a way to get you to pay for credits up front and then you never hear anything from the " leads". It might be OK for certain services but not the professions.
Hi Brian,
This is certainly not the case - we help thousands of customers find the right professionals for their needs, and help professionals reach profit across 8 countries.
We did reach out to you to try and help, however you did not respond to us.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
I was looking for a reliable tradesman to replace my garage roof. Bark were quick to respond with details of tradesmen in my area. I was contacted by all the tradesmen and provided with quotes. I have arranged for one firm to carry out the work. The only downside was that I was inundated with emails from Bark requesting a review from me before I had received all the quotes.
Hi there Merv,
Thanks for your review,
We're glad to hear that we could help connect you with a tradesman so easily and quickly.
Kind regards,
The Bark Team
Bought a lead & travelled 25 miles to quote - got the job - but within 24hrs the customer called to tell me that her neighbour & friend were going to do the job - Nice, so lets add the time & fuel costs into it & see where we are - i would imagine its cost me £50+ - The customers should be made to sign a deceleration to state they are committed
Hi Dan,
We're sorry to hear that you did not make a good return on investment for this lead.
We do not specify that professionals must travel that far for work - professionals can choose the location of their leads to make them the most profitable for them
Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Kind regards,
The Bark Team
I had no problems in arranging the repair/replacement of fence panels damaged after a storm. I had several respondents and arranged the work within 24 hours and the work was complted the next day.
The work was done by Unique Gardening and Landscape at a fair price. With the agreed specifications of concrete posts and footers to the panels.the garden was left clean and tidy with all debris removed.
Hi there,
Thank you for your review,
We're so glad to hear that the work carried out was excellent.
If you would also like to leave Unique Gardening a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
I'm a private tutor and was solicited by Bark. They started by sending me many leads that seem to be good fits for the type of tutoring I did. I finally gave in and bought their token package. They also promise that if you do not receive one client as a result, they will refund your purchase. Interestingly, after I purchased the tokens, the leads pretty much dried up. I contacted them and they replied that if I really wanted to secure clients, I now needed to subscribe to their ELITE PROGRAM at an additional cost of $30 a month PLUS the token cost. I politefully declined and requested a refund. I got no response at all. My advice is to stay away!
Hi there Robert,
We're sorry to hear that you did not find success with us.
Our Get Hired Guarantee clearly stipulates on purchase that it is the offer of a credit return if no leads are converted. We have a 1 in 5 conversion rate and so want to help professionals achieve a return on investment with our marketing platform.
We do respond to all emails sent to us, unless the issue has already been resolved. Please email us at team@bark.com should you have any other queries.
Kind regards,
The Bark Team
I'm thankful I only shelled out $40 for referrals, but it only gave me 5 and they said it was supposed to be enough credits for 10 referrals, that was the first red flag; then I contacted all of the referrals that were given, and either the referral numbers were disconnected or just the wrong number, and the email addresses were fake. They are frauds.
Hi Shirley,
We're sorry to hear that you did not convert using our site, however we refute the claims you have made against our business.
We do not have "fake " leads. All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Kind regards,
The Bark Team
I spent $150 on credits; after contacting 16 people, I got only 1 booking.
And that 1 booking I got was from someone who saw my profile on Bark and called me directly to my phone.
The last lead I contacted; I offered her a steal of a deal on purpose to test Bark.com.
$200 offer for something that was worth $600; she sounded excited on the phone but like all others Bark never returned my call.
But when I was talking with her on the phone; I noticed her voice and story sounded familiar to another customer I called a week earlier.
So I concluded it was the same person.
Hi Jose,
We're sorry to hear that you have not achieved the conversion you would have hoped with us. We did reach out to you but received no response.
We do not have "fake " leads. All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We feel the fact that you were able to gain a hire from our site promoting your business and your contact details is a good sign that we can work for your business.
We do achieve a 1 in 5 conversion rate across the board, so please please do email us at team@bark.com and we will be happy to help you make the most of our platform.
Kind regards,
The Bark Team
We had a specific set of current and future requirements and provided a level of detail to the businesses Bark put us in contact with. At least 5 high level responses were received within an hour and I have to say all were professional and of high quality in all aspects of their approach.
I was honestly dealt with and the process is still ongoing. Of the five, 2 were unable and expressed this within a day, one was outside our budget but very reasonable and one is still in progress with one waiting for further contact.
Hi there Tim,
Thanks for your review.
We're glad to hear that we could help connect you with these great professionals so quickly!
Kind regards,
The Bark Team
The gentleman that come to do my chest of drawers was really nice didn't take him long to do my drawers I thought he was going to take longer. Was very professional brought his own tools and even left all the cardboard in one corner for me. Was on time. I would book him again for sure was worth the money.
Hi there Radeyah,
Thank you for your review,
It's great to hear that we could help connect you with this professional.
Kind regards,
The Bark Team
Don't spend money on credits. Bark.com scammed us and sold us a different credit pack than we were originally offered and when we noticed the discrepancy and followed up, were unable to get a refund. Have it all on paper. Downright criminal. Terrible customer service. We spent months emailing and phoning trying to talk with management and got nowhere. We are still actively pursuing a full refund and legal follow up.
Hi there,
We're sorry to hear that there may have been some issues with your purchase.
We tried to reach out to you directly, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there Paul,
Thanks for your review,
It's great to hear that we could help you with your search, and hope that you found the right professional for the job in the end.
Kind regards,
The Bark Team