Bark has a rating of 3.1 stars from 1,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
I used these clowns - they get paid by the people on their site and that is all they are interested in. They phoned to ask if I had placed the job I said I had and that I had been charged £750 for 4 hours labouring work they said oh ok we'll mark it as job done then. Please be aware and steer clear it will be pure luck if you get s good job done they obviously couldn't care less about how the people on their site conduct themselves you might as well put a pin in the phone book and choose
I have had an overwhelmingly positive experience with Bark. I've been using it for several months and when I didn't get a client from my initial purchase of credits, they honored their promise to return the credits to me.
Since then I have gotten business from Bark and anticipate more.
Finally, I would be remiss not to mention that when I reached a "fake" number through Bark I called and in and talked to Harry. He returned the credits to me and was super helpful in general! Would recommend.
Hi Erica,
Thank you for your review,
It's great to hear that you have found our platform useful for your business.
Please email us at team@bark.com should you require any support with your account.
Kind regards,
The Bark Team
Service was just a scam. Did not build the website in 7 pages as placed as 7 pages but only had 3 pages with other people faces and not what I asked. No payment options. Please you can get a website for $80 or less for $900 stink job they did. Booooooo
Hi Priscilla,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any companies who use our site. Our role is simply to put you in touch with a professional in much the same way, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
This being said, we do take any reports made against professionals seriously, so please contact us directly at team@bark.com so we can look into this company in more detail.
You may wish to consider taking this matter further with your local authority.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
We approached Bark to find a financial advisor to help us with our retirement planning. Bark referred Darryl Smith of Synergy Financial. Darryl was approachable and responsive. He provided sound financial advice while respecting our goals and opinions. We will continue to work with him and would highly recommend his services.
Hi there Colleen,
Thanks for your review,
It's great to hear that we could help connect you with this company!
Kind regards,
The Bark Team
I stumbled upon Bark while online searching for decorators. Within 24 hours of using Bark I had several very promising contacts and have now arranged visits from 3 people to quote for the work. Other services like Checkatrade have the disadvantage that the people you contact are not always interested in your project and you can waste time as people either tell you they are too busy, your project is not their thing, or don't bother to get back to you at all. The beauty of Bark is that only people who actually want your business contact you.
Hi there Joan,
Thank you so much for your review,
We're so glad to hear that we have been able to connect you with interested professionals who are eager to help.
Kind regards,
The Bark Team
Shane Rozario is a real plus for this website and business. Posted a job for some shoot to be done and Shane moved heaven and earth to be prompt and got the job done. The guy is a natural!.
Th shoot session was a great experience, thoroughly enjoyed working with this professional who is a natural and gifted in what he does. The location selection was awesome. The job was completed on time with minimum fuss and I am completely happy with the work.
It would be a pleasure to recommend Shane to my friends and family. Will definitely use him again.
Hi there Samuel,
Thanks for your review,
It's great to hear that we could help connect you with a professional.
Kind regards,
The Bark Team
They close your post after a week, and refuse to alter it, nor do they tell you this when you post it. Hardly any of the companies ever get back to you, and most only want big jobs so wont take on any small jobs. Don't bother - just go on google, or find a handy man, or gardeners in your area.
The site isnt worth the hassle!
Hi there,
We're sorry to hear that you did not receive many responses to your request.
We do aim to get each request 2 - 5 responses however unfortunately there aren't always this many professionals available at any one time. We generally find that detailed requests achieve the most responses. As we are a lead generation platform we cannot update leads, but we can close requests should you wish to place a new one with more details.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
They took the money for providing interiors leads and all contacts are fake...no response from the client, in the beginning they tell you that they will refund the credit but once we take the plan, no response or refund...fraud people, fake contacts...don't take service from them
Hi Rathan,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bark allows any one with a free email address and a burner mobile phone to buy your details. They refer to their "professionals" but do not vet them, they do not require proof of insurance, a company number, vat registration or even an address. They neglect to tell you any of this until you fall foul to a fraudster.
The selling of your data to a non vetted buyer breaches GDPR and I am taking them to Trading Standards.
Hi there Paul,
We're sorry to hear that you feel this way.
We tried to reach out to you directly however we received no response.
We are merely a marketing platform and make no claims to vet professionals.
Kind regards,
The Bark Team
I am a staging and design company. A separate design company, who is a competitor, used bark.com to reach out to me directly for a "quote" of residential interior design services. I sent them 2 emails for the opportunity to respond. I got none and went to Bark.com for a refund as the lead was clearly not legimate, but a competitor looking for intel... otherwise why not respond with "we were shopping comparison info for a client"... my prices are online so I would just direct them there of course. Instead they closed the lead exactly 15 mins after my email.
The Bark.com had the nerve to say they don't see it... with photos attached to the emails. SCAM!
How Bark.com works:
You purchase credits
You spend them on leads
You then get the leads contact details.
Hi Dominique,
We're sorry to hear that you had this experience.
We have an automated screening process and so will return credits for leads that are found to have incorrect or fraudulent information.
We did reach out to you to try and resolve this issue but we did not hear back from you,
Please email us directly at team@bark.com if we can help further.
Kind regards,
The Bark Team
As a business owner and professional in my industry for 20 years and over 30 years of entrepreneurship experience, this company is the worst of the worst. Do not spend your money here! These leads are not legitimate. You're better off cold calling out of the phone book. I asked if I could have a refund for the credits I have not used and the Brit would not listen to me. Would not provide a refund and was rude. I asked to speak to a manager and she refused to help me. This company disgusts me and should not be allowed to operate in the United States! They take advantage of small business owners and should be shut down!
Hi Jeff,
We did reach out to you to try and help, however you did not respond to us.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
Bark is application where supposedly helping you to get Clients. My experience with Bark is bad, you have to buy ""leads" and them send to you a hundreds of names supposedly people need the service, which I have doubt if it is true Cause in certain occasions people send me a message to Stop sending a message (just one message). And people never call you or send a answer cause they just one a cheaper prices.
That's what I say don't loose your money and other point is they took a money from my card for leads I didn't buy.
Hi Isela,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bought $60 worth of credits - called about 10+ people for Nutrition Consulting/Coaching. No one answered their phone and no one responded to any of my emails. Not even one person responded on Bark.com chat.
Hi Robert,
We're sorry to hear that we have not had success with our platform.
We appreciate that it is frustrating when customers don't respond. We generally find that responding to the most detailed leads quickly is the key to success on out platform. Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Kind regards,
The Bark Team
We have our photos from Michael on time, within the following week after the marriage. The photos are beautiful! Fully endorse his work and for the price he charges- well worth us finding and using Michael. Thank you Michael for a wonderful job!
Hi there Dianne,
Thanks for your review,
It's great to hear that we could help connect you with this professional.
Kind regards,
The Bark Team
DO NOT USE Bark.
Bark is a scam for providers. Simple.
Bark, mis-sells bids, and sells sold bids.
My bet is that bids can be sold dozens of times over! Someone should investigate this!
Anyone seeking providers on this site is essentially bait for providers to pour money into Bark.
The cost to unwitting bidding providers FAR OUTWEIGHS any benefit.
The ombudsman should sort this mess out and compensate all the mis-sold bids.
Hi Peter,
We strongly refute any claims that we are a "scam". We are a successful lead generation platform that helps professionals achieve a return on investment across the 8 countries we operate in.
All our leads are capped at 5 responses to control competition for our professionals.
We would be happy to help you make the most of our platform - please email us at team@bark.com to do so,
Kind regards,
The Bark Team
I have spent (wasted) £165 on credits without any success of winning any work. I have been a successful freelancer on another platform for many years. I feel the leads Bark provide are either non existent or time wasters who are not aware of the cost to us freelancers just to get their contact details. Bark have no support system in place, or do they contact Buyers as a follow up for the freelancer who has spent time and money to get their contact details. I wouldn't recommend Bark to anyone who is selling a service particularly in the design/web industry!
Hi Leanne,
We are sorry to hear you’ve not yet been hired using the leads you found on Bark.
All leads are screened and verified before being released to our professionals. We do also have a credit return policy which protects you in situations where the contact details of the customers are incorrect.
It also sounds like you may be eligible for our "Get Hired Guarantee". Could you please email us at team@bark.com so that we can look into your account and try our best to rectify your issues?
Kind regards,
The Bark Team
Mariya was very nice and professional. We only had a chat about what I would like but she was making sure all the details are taken under consideration and all my views are listened to. I'm sure I will be contacting her soon for the job I plan to have at my home :)
Hi there,
Thanks for your review.
It's great to hear that we could connect you with Mariya.
If you would also like to leave this professional a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
Overpriced... I have never obtained any work from the jobs that I've paid to get the customers contact details from. Every time I have, it costs me 25 credits, which is the equivalent to just over £20.00!
Hi there Kyle,
We're sorry to hear that you have not found success with us.
Our pricing is set based on the monetary value of the job, competition surrounding it and the cost to us to provide it. We feel our pay-as-you-go system provides the best flexibility and value for money to our professionals.
We would love to help you make the most of our platform - please email us at team@bark.com.
Kind regards,
The Bark Team
Was happy with Bark in terms of website and clearly laid out. Was impressed how quickly they found a number of professionals who could cut my tree down. Was then contacted by one who then was able to cut my tree down. This happened within two days of registering with Bark. Excellent website and service. Will be happy to use them again in future.
Hi Simon,
Thanks for your review.
It's great to hear that we could help connect you with a professional through the platform.
Kind regards,
The Bark Team
Unfortunately, bark.com has no complaint procedure or escalation system in place when you are unhappy with the service they provide. I spoke to one of the customer success team and was unhappy with there response so asked to speak to a manager, after being fobbed off, the best they could do is direct me to *******@bark.com and ask me to mark FAO a manager. I sent this email on the 26th of June and followed this with a review on Trustpilot. Strangely they responded with a generic response on Trustpilot but I am still awaiting a response. I have even emailed the MD directly and still awaiting any form of acknowledgment. I have tried phoning and they just say it is being dealt with by a manager but I cannot be passed through to them. Extremely poor service.
Hi Davin,
We did reach out to you to try and help with this situation, however you did not respond to us.
Our Customer Success Team enforces the rules set by management. All feedback is shared with them and we are of course always looking to improve the service we offer, however we cannot change the essence of how our business model works.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there David,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The majority of customers experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on rare occasions.
We are a marketing platform rather than an agency, and as such do not claim to vet any tradespeople who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
We do however take any reports made against professionals seriously, and should you wish to report them to us, please send the details to team@bark.com.
Kind regards,
The Bark Team