Bark has a rating of 3 stars from 1,642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
Still in choc when recalling back what I heard from their customer supports. Simple "RUDE" is the word. I can hear again "whatever you are trying to explain to us, your money won't be refunded"
I clicked accidently on the link "buy 100 credits" so automatically the money been taken from my account without any normal steps of payment process such as 3-digit bank number. Simply because they had already my details for another subscription, they could apply it for anytime you click on any payment link. This is wrong!
Still looking to figure out how to pursuit this action. Any advises, please help!
It's a scam platform. That is what I believe. I had used 4-5 credits and contacted the people who are in need of a service. But no benefit at all. To me it looks like they are using their own team to post jobs and then talk to us for a few days and then say sorry we hired someone else. All the 5 customers tells me the same thing which is quite strange, even someone on Fiverr or Freelancer would not do that to me as I am very good at converting clients frequently. Too expensive and useless I would say. Save your money guys don't put it here.
Hi Suleyman,
We're sorry to hear that you have not had success with us as yet, but we refute the claims that you have made against our business.
We tried to reach out to you directly to provide support, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I've been getting leads on bark.com every 10-30 minutes, some with 'Urgent' need to contact them back. My profile was nice and complete with 5-star reviews from my clients.
I eventually spent money to buy credits to connect to 24 leads, out of which only two leads (~8%) demonstrated human-like behavior in any form (I had a personal interaction).
I have no idea if the remaining ~92% leads are real at all.
Before you invest any meaningful money into buying leads at bark, be sure to test a very small portion of leads.
Hi Dyema,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Simple, stay away if you are a supplier, you may as well set your money alight. They do not qualify leads, and refuse to refund when the service the advertise is not fulfilled. In line with Distance selling regulations a refund should be given but they try to fob you off with more credits for fake leads.
Leads are a ridiculous price. £20 for something they dont even provide basic details for, and most are just people shopping round not qualified leads at all.
They will tell you we have thousands of positive reviews, they also have thousands of 1 and 2 star reviews, they delete all negative comments on their facebook page so definitely not open and honest.
Stay away at all costs.
Hi there,
We did reach out to you to try and help, however you did not respond to us.
We can confirm that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
I purchased a starter package with Bark. Have used nearly all of my credits which is about 10 customers. Contacted all of the leads by email and phone, with no response from any of them. One was a customer who apparently asked for me personally to contact them, and got no response. Feel like this place creates fake leads to get your money. Would highly advise against using your hard earned money for this sight. There are several other ways to promote and get business!
Hi Laurel,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bark might be great for people looking for services but not for those offering it. The credit system is ridiculous as you find yourself paying for jobs that don't even exist. So many times I have paid credits to offer my services and when I call the prospective client am told that they were only thinking about it. The leads need to be fully verified before sending them out. Bark do reimburse the credits if you call up but I'm fed up of wasting my time. Won't be buying credits in the future. Sort your system out!
Hi Stef,
We are sorry to hear you’ve not yet been hired using the leads you found on Bark.
All leads are screened and verified before being released to our professionals. As you have identified we do also have a credit return policy which protects you in situations where the contact details of the customers are incorrect.
If you do not wish to call us then you can also email us at team@bark.com. We can try to resolve any issue as long as it has been reported within 14 days of the lead being purchased.
You may find it easier to send us a single email at the end of each week just letting us know if you have an issue and with which customers they are with and we can then look into them and get back to you with a resolution.
Kind regards,
The Bark Team
Everything is wrong with Bark. Junk leads (many people who are not looking for the service I offer, are asking for leads, why?) bad service, extremely expensive, Elite Pro does not work, I actually got fewer leads after joining Elite Pro than I did before! Elite Pro was also very expensive. Bark has definitely hindered my businesses performance and I do not recommend them. They promise promise promise but don't deliver.
Please don't try and contact me. I will not respond. I am past the point of you trying to resolve this issue. I have already voiced my concerns with your company directly over email.
Hi there Michael,
We're sorry to hear that you feel this way, but we strongly refute the claims that you have made against our business.
We tried to reach out to you directly via Sitejabber, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Highly recommend going through Bark, work was quoted and completed same day, we have gained so much space and sunlight for a really competitive price. I have previously reviewed Maple Tree care who completed my tree removal, great service.
Hi there Ellie,
Thanks for your review,
We're glad to hear that we could help.
Kind regards,
The Bark Team
First off, we didn't sell anything from any Bark lead. Don't be fooled a lot of people will be calling the lead you get before you even see it in your in-box. The primary problem I have is that we purchased many leads, and after a test time decided its not for us and asked to get a refund on our remaining points. They flat out said NO and we will keep your money. They are all about being your partner until you say you want to leave the service. I have never treated a customer like that and will tell everyone I meet from now on to Run Away from Bark.com its a waste of time and money
Hi there Robert,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Contacted them for a quote on doing our front entrance and they got back to me in 24 hours. They quoted us a great price and came up with a design for the front entrance. When we had questions or concerns they got right back to me with answers, they even had better idea then us on the color of stone to use. The job was started when promised and completed quickly and neatly. Cannot say enough about the crew that did the work. They were polite and respectful and did a wonderful job of cleaning up after themselves. We get rave reviews from everyone who has seen our new front entrance.
Would definitely recommend this company to people
Hi there Alison,
Thanks for your review,
It's great to hear that we could help connect you with this company so quickly.
Kind regards,
The Bark Team
You will spend $30+ on a lead.
You have no idea if the client accepted another offer, you don't know the budget and they attract clients who want full wedding day service for $250.
They don't return your money if the client doesn't reply to you or doesn't see your quote.
Their software is super buggy.
I had a full message written and sent just to find out that only first 3 words were actually sent to the client.
Don't waste your money on this unless you are offering unsustainable prices. And then don't lose your money here!
Hi Ksenia,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I've purchased $172.80 worth of credits. Pure waste of money and time. They send you clients who show interest and want you to contact them, once you approve and try to contact the client. NOTHING. No answer whatsoever. I've done it with 5+ leads now. I didn't get one client nor job. If you come across Bark, just run and don't stop.
Hi Rachel,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I appreciate there are some excellent professionals who offer their services through Bark.com
BUT. Buyer Beware.
If you are unfortunate enough to have a rogue roofer/builder like I have had and then need help in resolving an issue, then forget about Bark.com helping you. They will provide you with some amazing excuses and take no responsibility despite promises that they are ready to help.
It is going to be interesting when they respond to this review and make out they really wanted to help me.
My opinion is that this is a form of scam. I've had to say goodbye to my £1050. 00 because Bark.com refused to help me. Lets see what they say so I can respond accordingly.
Hi Mike,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
We tried to set up screen time for Apple phone, since it was giving error each time we tried we tried to contact customer support but were not able to reach them.
We did not use there service but they still charged us twice.
There is no proper information about their service. It seems the basic service they offer only works on the devices like laptop, it does not work on phones. For the phone you have to go for upgrade which they charge separately. This information was not clearly mentioned when we opened the account.
Hi Anita,
It seems as though you may have confused us with another company. This is Bark.com - the online services marketplace.
Feel free to email us directly at team@bark.com, if you'd like any further clarification. We'd be happy to help!
Kind regards,
The Bark Team
Still not sure how it works but I requested a quote for my fence. A list came back and I contacted a few. After a few days, as I had not commissioned someone to do the work, they asked if I wanted to post it on the board. I said yes and within 10 minutes I had two companies interested. One came round that afternoon to quote and we went from there. Happy with the work done. Accepted quote on the Friday and job started on Monday, finished by Wednesday so very happy with timescales.
Hi there Lucy,
Thanks for your review,
It's great to hear that we could connect you with this fencing company so quickly!
Kind regards,
The Bark Team
I recently bought their service to help the requests they sent for counseling services. Called one number which was an invalid number and the second number the guy that answered said he had no idea who listed him on Bark for counseling services -probably a scam. When I called Bark they were unwilling to give me a refund. Please save your money and do not support these scammers!
Hi Shaun,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bark.com are a scam service. They have an automated system that searches the web for people looking for professional services, and then they sell the contact information of that person without having anything at all to do with them. They also hire people to create fake leads that no one will answer or pick up on, or someone will answer and then conveniently decline at the last minute.
Avoid bark.com they are a scam service. There is a facebook group with more complaints about their business practices. It's called bark.com scam.
I wish there was 0 rating. I can't even give them 1. Absolutely fake. Please don't pay anything. Paid money and never received any genuine client as all contacts are fake. They denied to Refund my money even though originally they sent me an email to confirm that until I receive at least one client they will refund my money! Such a waste of time and money behind this. Feel absolutely stupid. Please be aware and don't trust anything they say.
Hi there Prohal,
We're sorry to hear that you have not achieved the conversion you would have hoped with us. We did reach out to you but received no response.
We do not have "fake " leads. All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
Our Credit Back Guarantee is the offer of a credit return if no leads are converted using the first pack of credits. This is a one time offer and we clearly stipulate on purchase that this is a credit return and not a monetary refund.
We do achieve a 1 in 5 conversion rate across the board, so please please do email us at team@bark.com and we will be happy to help you make the most of our platform.
Kind regards,
The Bark Team
Our photographer Tiffany Hu was great! She was extremely nice, affordable, punctual and creative. The photos we received were edited really nice, excellent quality, a variety of poses and an abundance.
Hi there Latoya,
Thanks for your review,
It's great to hear that we could help connect you with this photographer.
Kind regards,
The Bark Team
Excellent Service, at least 3 quotes and chosen tradesman, quick, professional and very reasonably priced. No one in Perth prepared to do this, selected tradesman travelled from Fife to do the job, I attach a photo of the completed gate.
Hi there George,
Thanks for your review,
It's great to hear that we could connect you with multiple tradesman who could help.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there,
We're glad to see that we have now been able to resolve this issue for you.
As such, we would appreciate it if you could update the star rating you have left us.
Kind regards,
The Bark Team