BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Super easy to get assistance, received spot on advice on color themes, they compiled the order for me and sent a quote. Items were delivered safely and well packaged about 10 days later. Can't wait to show off our new banners at our next job fair!
Customer service has been outstanding!
Had design approved and delivered in just over a week. India to USA
Hey Alfred! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I DO NOT THINK THE REP UNDERSTOOD MY REQUEST. AND DESIGNS CHANGE AND APPEAR ON SITE AFTER I DELETED.
Hey Cyndi! We truly apologize for the inconvenience and any miscommunication you experienced. We always strive to provide efficient and clear support to every customer, and we’re sorry we fell short this time.
As we reviewed your case, we can see that a member of our team was able to assist you and successfully updated your comments on the order. Your feedback is important to us and will be shared with the relevant teams to help improve our service. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Product was good when it actually arrived but customer service was horrible. Had to call multiple times over a 2 week period to figure out why item had not shipped. Was a different reason every single time and it was always something on their end. All I kept getting told was give us 24-48 hrs to look into and we will get back to you (they wouldn't and I would have to call back and start over)
Hi Michael, Thank you for your feedback. We're glad to hear you were satisfied with the product once it arrived, but we sincerely apologize for the frustrating experience you had with our customer service.
What you described is not the level of service we strive to provide. We understand how disappointing it must have been to follow up multiple times without receiving consistent or timely updates. Your concerns have been noted and shared with our team to ensure this does not happen again.
We truly value your business and appreciate you taking the time to share your experience—it helps us improve. If there’s anything more we can do to make this right or assist you further, please don’t hesitate to reach out directly.
We paid for priority shipping to receive these items in time for our event, and as they were late, customer service was not helpful or concerned. It was a days-long battle just to get any refunds processed. We are also a tax-exempt organization and customer service refuses to recognize legal tax-exemptions and refund the taxes. Be wary of this company.
Hey Kyle! We sincerely apologize for the inconvenience and frustration you experienced. We understand the importance of timely delivery, especially for events, and we’re truly sorry that your order arrived later than expected despite selecting priority shipping. We regret that our customer service did not meet your expectations during this time, that is certainly not the level of service we aim to provide. We can confirm that our team has processed the refund for shipping. We appreciate your patience throughout the resolution process. Regarding your tax-exempt status, we understand how important this is, and we apologize for any confusion caused. Our team is currently reviewing the documentation related to your tax-exemption request, and they have reached out for the necessary details to proceed. Once the required information is verified, any applicable tax adjustments will be processed accordingly. Your feedback is extremely valuable and will be taken into serious consideration as we work to improve both our service and customer experience. If there's anything more we can do to assist you, please don’t hesitate to reach out.
The process was simple and straight forward. The proof was correct. The flags arrived with no damage.
Great job!
Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I can't rate the product because it's 2 weeks late with no ETA. I also paid for faster shipping, asked for a refund but that was ignored. This was a test for a larger order. I will find another company.
Hi Matt, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Smooth process, advertising made it seem like it would be shipped / arrive quicker. Still arrived in a reasonable time frame thought
Hey Pat! Thank you for your feedback. We're glad to hear the process was smooth and that your order arrived within a reasonable timeframe. We apologize if the advertising gave the impression of an earlier delivery. We truly value your input and will review how we communicate shipping timelines to ensure greater clarity.
If you have any further questions or need assistance, please feel free to contact us. We're here to help.
It's bee more than 3 weeks but I still don't get notification for pick up. I'm afraid my print get lost.
Hey Lin! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
My banners were suppose to come with stakes and now I am stuck without them.
Hi Avi, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
My artwork needed a little help to make it clear for the size I needed. The staff took my artwork and turned it into perfection. Super easy from start to finish and delivered on time as promised. Just doesn't get any better or easier than this. Definitely using them again when needed. Very fairly priced top quality products
Hey Eric! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had been trying for weeks to find a company that could print a design on a flag for me with no success due to pixilation issues. BannerBuzz fixed my issue and got my my product immediately.
Hey Josh! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I purchased a custom sticker that BannerBuzz would design. Once I saw the mockup. I requested a return. I did not get a response, a return, or the product.
Hi Johnny! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The process is a little clunky but the product is very well done.
Hey Quentin! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Knowledgeable folks eager to help who produce a quality product within the promised time. A great experience.
Hey Robert! Thank you for your excellent feedback! We’re thrilled to hear that you had a great experience with us. It’s always our goal to provide knowledgeable, attentive service and deliver high-quality products on time. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again in the future.
Everything went great! They did what they said they would do.
Hey Bohdan! Thank you for your kind feedback. We’re delighted to know everything went smoothly and that we delivered exactly as promised. It’s always our goal to meet expectations with clear communication, timely service, and reliable results. Your satisfaction is very important to us, and we truly appreciate your support. We look forward to the opportunity to serve you again in the future.
I could barely find the place (local pickup). They make signs, yet there is no sign on the front of the building to identify the location. My order actually arrived for pickup 10 days prior but they didn't call or email to notify me it was ready for pickup. Multiple people couldn't find the item in the warehouse (it was a chaotic mess). They finally said it "was in the back" and asked me to specifically wait 25 minutes so they could get it. They were polite about it, but it all seemed very shady.
Hi Leslie, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your local pickup.
We’d like to clarify that your order was delivered early for store pickup, and a tracking number was provided to confirm its arrival. However, we understand that there was a lack of direct communication regarding its readiness, and we regret any confusion or inconvenience this may have caused.
We also acknowledge the challenges you encountered locating the pickup site and the delay in retrieving your order. Please know that we take this feedback seriously, and we’ve already implemented improvements to both our communication process and warehouse operations to help prevent such issues in the future.
We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better moving forward.
Easy to order and fast to ship. The website was easy to navigate and the prices are reasonable. Very happy with the quality of the product.
Hey Rebecca! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Our package was received mangled and the sign had been broken into 5 pieces.
Hi Jeff, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered a banner over a month ahead of an event thinking it would be here for on time, I placed my order and thought I was good to go. Two days after the expected delivery date I contacted them to see where my package was. I was told that they had sent me an order confirmation email that needed to be checked and okayed before the banner was sent out. After scouring my email, I found no such email. When I explained this I was told that they had sent the email and that there was nothing they could do but get the product to me after the event. I would have really appreciated a phone call or other form of communication alerting me to the issue. Not impressed with their customer service on this one.
Hi Sarah, we're sorry for the inconvenience you've experienced. Regarding your concern, the artwork provided was low in resolution, which required our team to send you an artwork proof for approval. We notified you via your registered email address, and a follow-up, including a hold notification, was also sent. Unfortunately, we did not receive a response. Based on your eventual approval, the product was shipped from our end.
That said, your feedback is important to us, and we will certainly take it into consideration as we continue to improve the customer experience.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Lisa! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!