Bank of America

As a small business man in Pittsford, NY for forty years, I constantly do work for everyone in my area. I will not accept their checks. The reason is: They demanded.08 % service charge because I do not have an account with them, am I expected to have an account with every bank in town? How do I get paid from my customers?
Never again... NO BANK OF AMERICA CHECKS!

I have no choice but to use BOA because I'm currently disabled and biweekly benefits are paid through BOA. BOA the sends you prepaid debit card, I then TRY to add my bank to account to have funds transferred. WHOA WHOA...! I call and have to call again and have to call again because each and every time the phone disconnects. Finally someone may answer only to put me on hold and then hang up. I finally think Im getting somewhere and she come back on the line and says "Um, you've tried to log on too many times and your account is now locked for 24 hours and theres nothing we can do about it"... OK... um you didnt know that 15 minutes ago? On top of that I know my user and password, it was locked before I even tried to log on initially.

Keep in mind these are disability payments and some of us know how long it takes to have disability approved. I need my money, I have bills to pay but most of all ITS MY MONEY and I've already waited long enough. Someone should be able to

I booked a flight for my wife and I to Iceland on May 21,2021 and noticed I did not have our names the same as our passports. I somehow got routed to flightsconfirmation.com and they assured me they would change our names for $450.00. Our names have never been changed with Iceland Air and they have never heard of this company. I contacted my credit card company (Bank of America) and they said it happened too long ago (over 60 days) and said to contact the company. I did and they refuse to do anything.
I then filed a complaint with the Consumer Finance Protection Bureau (CFPB) and that did nothing. So I've contacted AARP and Clark Howard. Bottom line, stay away from Bank of America. I've been a customer of theirs for over 26 years and they won't fight for me.

Wrote myself a check from my other personal bank account and they flagged it as fraud and held all my money (over $2K) I needed for bills for 9 DAYS! No one would release the hold and it was the worst customer experience of my LIFE, seriously was. I plan on leaving them and I have been with them since 2000.

I deposited US SAVINGS BONDS & BOA is holding all of bonds. They are US SAVINGS BONDS! Last time, they made the funds available next day. My account is in the red for 10 days. I can't buy food, gas or medicine. They do not give a crap about customers anymore. Shame on them

I was relatively still new. I had opened a checking with BofA in April 2022 because I needed one place for my money and direct deposit rather than different prepaid cards. I opened a savings account with intentions on saving but due to a few hiccups with covid, moving and hospital couldn't afford it. I used my savings to stash money. Last Monday, 7/25/2022 BofA locked my accounts and closed them. They said it was a business decision that caused my my money to be withheld while I wait on snail mail for my money to arrive in a check. This tells me BofA doesn't care about their customers, but they're selfish. My auto insurance wasn't paid as a result of this business decision that really caused me and my family unneeded stress and worry. I don't recommend BofA for anyone!

It seems like every time I call them about an issue related to my checking account there is at least a one hour wait time. Sometimes it takes me hours to get thru to the person who can help me.
Today I called about an issue related to a money transfer to another bank. I informed them that this was my reason for calling. Yet they had someone call me back who was not qualified to help with money transfer issues. Her name was Jaclyn from Arkansas. She was rude. Before I could finish describing my reason for calling, she had transferred me to the wire transfers department and I had to go thru the automated system but even though I did everything right in answering their questions it redirected me back to square one, to the initial main menu which then asked me for my reason for calling. So I am back at the beginning starting from scratch and have been waiting for a call back now for another hour. So It's now been two hours and my issue has not been heard.

I will be testing other banks to find better phone support. The slow wait times has been an issue with this bank for years. I have been banking with BOA for decades and I believe the customer support has gotten worse in the last 5 years. All I want is a bank that can help me via phone with any issue within 20 minutes. Is that too much to ask? Can BOA not afford to make their phone support decent?

I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled. In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again. They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided. I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!

I'm a college student trying to build my credit and they said I couldn't get approved for their credit card with a score just below 700. They said I didn't have enough established credit or revolving loan to get the card so tell me why I'm able to take a 30k student loan and not a $#*!ing credit card screw Bank of America it's trash.

I can't even give one star to this bank. I have been a customer for over 23 years and recently paid off my credit card. I have never missed a payment and asked them to waive the $50 residual interest fee and they refused. BANK OF AMERICA SUCKS!

BOA decided to close my account when I reported a few dollars worth of suspicious transactions and with all my thousands in that account, they said I could not get my money mailed as a check for TWO months. Mind you I have a home to pay and animals to feed.

I had a $60 charge on my BofA card that I was not notified of until June (via electronic statement). I immediately disputed it with BofA and with the merchant, and reported a fraudulent charge. The response from BofA was if the charge was not immediately resolved that my credit account would be closed and my rating would be credit rating would be negatively affected. After my credit score dropped 100 points, I began getting letters in the mail (sometimes two per day) that my account was delinquent. When I logged in to my account, the balance shows -$60.00, which means I have a $60 CREDIT (not a debt). Thank you, BofA, for messing up my credit and the helpful correspondence. Such a delight experience.
I rated BofA a 1 star because I couldn't go -5...

I got interviewed by them 3 times and still didn't get it, as their reason was 'not the right fit'. I had to wait 3 weeks just to get that 4 words. It was the most useless feedback of all time, worst interviewers of all time, wasted my time. The 3rd meeting was just a coffee meeting face to face and asked me one or two questions and that was it. I dont care if they have other candidates, they should've just rejected me before the 3rd meeting. Anthony Kong and Michael Witheyman, were you pretending to be nice just to make me feel the $#*!tiest person alive?

I have struggled with Bank of America for fifteen years, thinking it was too much trouble to change all my business banking. I wish I had made that effort sooner. They value every $5 fee over small business customers that run $5 million a year through their accounts.

They have shut off merchant service processing with no notice on busy consumer weekends. They have charged fees and interest on fees for errors that were their problem. They reversed the error but were unwilling to credit the fees. Even when I called to close the account, I was told that their recent service charge put it $3 in the negative and I would have to put money into the account before they could close it. I had waited almost an hour on their customer service line to be told to deposit the money and call back - that if they closed the account and then the deposit came in, it would reactivate the account and I would be subject to future monthly fees. This is a perfect example of their customer service,

Don't open an account with these people. Your business deserves better.

I would leave zero stars if it were an option.

This bank allowed a scammer merchant to keep more than $2000 for CLEARLY scamming me as a customer. This scam merchant used a hotel website to book a $354.00 room then charged me $2145.00! UNBELIEVABLE. BOA denied the claim and paid this scammer.

We are stuck in another country unable to access our debit or credit cards through bank of
America. We called the rep and they stated it was the app we were using. We explained it wasn't only that app that was declining his card. We are unable to withdraw money with the only explanation of 'card error' the rep was absolutely useless and rude. We will be switching from this absolutely $#*!ty bank when we can return to the states. No wonder they have a million law suits going on, SWITCH BANKS WHILE YOU CAN!

Reported debit card lost. Over a week passed: NO CARD. I demanded overnight delivery, to no avail. I'm ready to move on to a bank that TRULY CARES. I'm supposed to be a SILVER customer. SILVER? Give me a break. As of tomorrow. I'm an EX Silver customer.