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Scott S.

  • 2 Reviews
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Experience: Finance, Reference, Shopping

Member since February 2020

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2 Reviews by Scott

It seems like every time I call them about an issue related to my checking account there is at least a one hour wait time. Sometimes it takes me hours to get thru to the person who can help me.
Today I called about an issue related to a money transfer to another bank. I informed them that this was my reason for calling. Yet they had someone call me back who was not qualified to help with money transfer issues. Her name was Jaclyn from Arkansas. She was rude. Before I could finish describing my reason for calling, she had transferred me to the wire transfers department and I had to go thru the automated system but even though I did everything right in answering their questions it redirected me back to square one, to the initial main menu which then asked me for my reason for calling. So I am back at the beginning starting from scratch and have been waiting for a call back now for another hour. So It's now been two hours and my issue has not been heard.

I will be testing other banks to find better phone support. The slow wait times has been an issue with this bank for years. I have been banking with BOA for decades and I believe the customer support has gotten worse in the last 5 years. All I want is a bank that can help me via phone with any issue within 20 minutes. Is that too much to ask? Can BOA not afford to make their phone support decent?
I have used thumbtack as a pro for two different home improvement companies i manage.

I have a good reputation and get plenty of jobs on other jobs websites but thumbtack is run by people who dont know how to generate leads. In fact they suck at it. Much of their revenue is made from reselling leads. No joke. Thumbtack buys a lead on facebook, then presents that lead on their news feed showing that the lead has contacted multiple contractors, often 3 or 4 at once which seems hard to believe. Multiple contractors will pay just to have a conversation with that one lead and try to win their business. I suspect many of the leads are fake, as I have offered them insanely cheap rates and not even got responses.

They allow you to take down your profile and remove it from the internet which is fair and why I respect Thumbtack.

It seems these days tech companies have low morals. What happened to the moral high ground we used to walk in the 80s and 90s. Nowhere to be seen these days as tech companies are blindly data driven and practice "get away with whatever you can" at all times.

That said, I will continue to use their service while hoping they fire the employee in charge of buying facebook ads and get a new guy or gal who can generate more leads for contractors and stop re-selling leads as their main stream of revenue.

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