Bank of America

Absolute terrible experience. There is zero leniency. I have been a "valuable" customer for over a year I originally got the card because I know I was going to specify the amount to get the sign on statement balance. Since then I have always payed my card off fully before the statements come out for over a YEAR NOW. This past week I forgot the pay on time and payed one day late. They refused to give me a refund for it being my first late fee. They also tried to rope me into another "deal only offered to our most valued customers." I continued by canceling the card and was asked if this was my first card and was treated like an imbecile. It leaves me wishing I canceled it after I got that statement credit. I should have just stuck with my discover card.

This bank decided on their own to lock my credit card. They then say that they can't verify me and if I want to use my card I have to go drive to a bank. Not acceptable. I have multiple accounts including checking, credit cards, car loan, and now all of a sudden they can't do their own required verifications so they won't let me use my own account. I'm definitely going into a branch... To close out all of my accounts.

Bank of America fails to protect its customers from Fraud. When fraud is reported Bank of America denied the claim. The bank failed to warn there was suspicious activity. Do not bank with Bank of America. They failed to protect my money and will fail to protect you..

If there is any way they can screw you over once you fall behind on payments, they will go out of their way to do it. Even if you are attempting to make a payment plan or otherwise work toward a resolution, they will go out of their way to cause you problems leading to credit problems. It is truly disgusting how spiteful a place like this, a bank, can actually be--during a pandemic to boot. Amazing! And no, it isn't just one person doing it, it's the whole place, just STEER CLEAR and STAY AWAY -- there are plenty of other reputable banks out there. Better yet, do yourself a favor and go with a credit union!

I promise I will leave a review wherever I can! I received a fraudulent email saying an account was authorized and I called 3 times to let them know that I received it an is there anything I can do because I do not want my funds to go missing. I checked my account and $3,000 was missing. The reps including fraud told me that everything was fine and did not take precautions or anything to avoid this. I will be leaving reviews EVERYWHERE and trust me I will be making a claims in court. Also all agents did not seem to care and showed no empathy! Kimberly from escalations Dept sounded so "dead" when apologizing she can care less. She did do her duties however train your employees to be sincere at the minimum. Will see you guys in court

This bank is not a good bank. Take your money out and get another bank asap!. To find out how bad the reviews are, shows me I'm not wrong. Terrible, draining and unknowledgeable employees. If this was the last bank on earth, I just wouldn't have one. Thumbs down! I'm closing my accounts asap!

After 3+ years of having my account, always active and always in good standing I changed my phone number thru their app. This immediately got my account locked. So I tried calling the number they gave me to call, after being transferred 4 times (1 hour on phone later) they tell me it can only be unlocked in person. So I go to the bank, there I have to wait 1.5 hours just to be seen at their Fondren Rd location in Houston. I tell the guy who I was assigned to I'm there to unlock my account so I can pay my bills due today. He asks all the questions he could come up with to verify it's me (even tho I handed him my driver's license and bank of america debit card for the locked account), 30 more minutes later he supposedly had unlocked the account. But I get home and to add insult to injury the login was unlocked but my debit card was removed from the account and both my ability to use Zelle and/or to link the account to my CashApp were still blocked. So now I have 3 different late fees all because I changed my phone number on the account.

Save yourself and DON'T use bank of america, go anywhere else; even a squirrel under a bridge will take care of your money better.

Hold times are very long, you will be rerouted and rerouted and rerouted to get you to the proper department so always start your conversation by asking if you are in the right place. The menus are extensive but often useless and the recognition software often misinterprets or doesn't register. I have literally spent weeks and weeks trying to resolve something that should be easy. I didn't know it was possible to hate a bank, but I do. Even the physical banks are frustrating. Horrible company overall. If there were a score less than 1 star I would deliver it.

Customer service is untrained, scattered and just a mess. Had mobile banking issue 4 mosa ago and went into branch to fix--for a while, then this check I never wrote reappeared in online. Now the litany of calls: I just wanted to report fraudulent transaction and get money back--hard? Imfuc*ing impossible: o, I dont handle that kind of fraud and ill transfer--5 mins later, o I dont,,,etc. Finally said would stop payment but rather cashed it and put my account. Underwater. After 40 years, adios mfekrs.

Talk about a don't care attitude, the Vineland NJ branch is just plain awful. Tried for 4 months to resolve a issue with my deceased parents account that I was POA for, the manager couldn't care less, made me feel that I was bothering her, all be cause I didn't have a personal B of A account. Basically ignored me never return phone calls of e mails. Finally I had to get the corporate office involved. Just a very awful experience

I've been banking with bofa for over 15 years and I have a secured credit card with bofa for over a year for $300 and in 1 year I've never missed a payment or overdraft. And yesterday I called them and asked if my unsecured credit card can be changed to a unsecured credit card with the same limit of $300 and after the rep put me on hold for 52 minutes she denied me because of a $31 charge off from kohl's from 5 years ago and I have 7 credit cards and over $15,000 in my checking and savings account... and never missed a payment for years on non of my credit cards... screw bofa... im closing all my accounts this week... straight trash... they didn't focus on the good. At all...

Bank of America has exhibited a pattern of treating their customers poorly. Their customer service department is unable to execute decisions that make common sense in relation to customer concerns. Their customer service representatives display a lack of empathy and disregard for customers who have chosen to close all their Bank of America accounts. This instance highlight a significant failure on the part of the Bank of America to prioritize customer satisfaction and provide the necessary support. This will be resulting in my closing all relations with Bank of America and will never have my money circulate in their asshatery. I encourage Bank of America to address these issues promptly and take appropriate measures to improve their customer service experience.

This is the most over- charging over bank in history ripping off the elderly on their monthly social security checks I guess the Lawsuit wasn't enough charging these fee's $35 for 1.00 and you can't dispute it really. Taking monies and using the system to rob the elderly by electronically charging the small amounts first and pushing the larger charges back. For example I woke up on payday made a payment to my loan early in the morning my loan was paid last 5 days later making it look like my account was overdrawn when it was time to pay my loan this is a new way the system is robbing the elderly and I'm going to contact the State and find out what to do I'm this bank is robbing US. A Better Business bureau is my next stop

Bank of America is the worst bank I have ever dealt with. I was with them for 4 years until I had enough. Their customer service online, on the phone and in the branch is horrible. I closed my account today and I am going to Chase. BoA doesn't care about the small guy. I had $7K in my checking. Maybe if I had $700K they would handle my account better. Fir 2 weeks I have had issues with my account. Yesterday I spent over 2 hours on the phone and the ultimate answer was that I needed to go into a branch. I searched hard and found one open only for them to tell me that I had to call the 800 number. Then and there I chose to close my account. Not one employee tried to keep my business. Stay away from this bank.

I've been a Bank of America customer for 38 years. Seriously. It wasn't even Bank of America at that time. CD rates have always been lame, but the basic services have been reliable. When online banking became available I became a user, a fan, an addict, perhaps, but for the last several days BoA has failed me. I log on, go to bill pay, perhaps, then try to check my checking account balance and am immediately rerouted to the sign in page. It's maddening. Called tech support...waited several minutes...finally told the human what my problem was and she suggested changing my browser from Chrome to Safari. My cheap but serviceable laptop is a Chromebook and everything else i do is through Chrome. She put me on hold and then the connection was lost.
I am not tech savvy. If I walk into my local branch with my laptop can they fix it? Do I have to change banks for a new online banking service? Super frustrating. NOT HAPPY