Bank of America

I put one star here because there is nothing lower. The customer service is nil. We have called over and over and they always say "high call volume" and don't have the option of calling us back. Customer service is a THING OF THE PAST at B o A. They should fire all their relatives and get more people on the phones!

The loan was paid off on June 20th and the lien release and title was received on July 10th. 21 days to receive a title and my buyer waiting the whole time expecting to have a title in 8-10 days. Why wouldn't a bank like this at the very least send important documents via Fedex or some other legitimate way? Paying close to $4000 on this loan before it was paid off, you would think there would be more thought. Before this happened I really thought about opening a checking and savings account because of the branches available in our area. Not now, not ever!

I transfered money to my BofA account. It was mistake that the account was not verified. Still BofA rejected to return money, ignored requests from the sender bank, and avoid to communicate with customers on this problem. It unworthy behavior.

I am pissed from this company. A new credit card was mailed to me unexpectedly. Confirming that the credit card number I typed in was correct took ONE HOUR. All the robot does it tell me my number is now activated. Very hard to find a human being. THE ROBOTS on several phone numbers I tried ARE NO HELP. On the phone I repeated "Agent", I typed in my number, yet the robot never gave me a human despite me asking. It even said that to send me to an agent, it needs my card number. But then I gave my number and it repeated that my number went through without ever telling me the digits. I tried doing things in different orders and kept asking for a human being to confirm that the number I typed in was correct but no success. If I purchase something and I'm charged for not updating the card, I will sue Bank of America! The company should have a human being representative or agent on every phone number to help in my opinion.

Costumer services is what does it for me they act like they paying me they 9 times out of 10 the person you get is not going to be pleasant. They steal your money act like they paid for something than you have to get them the proof. I'm just saying they don't work for me

Do not bank with BofA. Their check hold policies and practices are unreasonably long. They do not honor the hold stated on your receipt. Your deposit can be flagged by their system as high risk and then additional holds are placed. They do not tell you that though until after the fact. Even if you call and complain, they will just tell you there is nothing they can do. Checks clear in 3 to 5 business days, so a hold of 10 days is extensive. Most other banks will release at least $100 to $200 right away, and then the remainder in the next few days. Not Bank of America though. Stay away if you want your money in a timely manner! If this has happened to you, I would encourage you to join me in filing complaints with the Office of the Comptroller for the Currency, the BBB, the Attorney General's Office/Consumer Complaints, and to BofA's Feedback email address, which can be found by googling complaints to BofA.

Stay far away from them, they're absolute hawks.

They'll leave you hanging and take their sweet time with processing deposits but repeatedly fine you if you miss a payment by 3 hours. I took out a personal loan for $400 and paid it off before closing my checking account.

Turns out that these crooks kept an open balance that affected my credit score despite the fact that I paid it off and closed my account OVER A YEAR AGO.

Do yourself a favor and sign up at a small, local bank who will treat you as more than just a number in their system. That's what I ended up doing and these folks actually work to help me when a company (Comcast) ends up scamming me whereas BofA just shrugs their shoulders and sides with scammers.

All in the title. Won't honor and public gimic they promise, will charge late fees and blame you for not following their screwy payment logic which is midnight means the prior 2pm. The logic is its cruel to think a person can't just click a button from after hours during the next day for wether it's late or not. Now will they follow laws concerning disability or harrassment stating we aren't station in your state we just have branches so we dont have to follow the laws there.

BofA Online shows incorrect limit and available balance for Transfer and BofA Customer Support after almost 2 Hour call is not able to figure out why. Opened a ticket but wasted my 2 hours. I will try my best to get out of this bank whenever possible and will suggest not to pick this bank for new business. BofA suggested to go nearby bank and get the help to Transfer.

I didn't pay my credit card for 3 weeks - a card I had for 11 years and they closed it without notifying me. In the 11 years I had the card I never missed a payment - missed a payment in January, spoke to people at Bank of America who told me it was not a problem, and then they closed my account in February without notifying me. When I paid the card off in full soon after, it just disappeared from my account and when I called they finally told me it had been closed and there was nothing they could do. They are not a bank for the people by any means. I've been in good standing with them for 11 years both in my checking account & credit card but have definitely had to dispute some random fees throughout the years, and more. I've never liked being with Bank of America so I guess here's my out. Definitely wouldn't recommend for anyone.

We made a hotel reservation for a DoubleTree hotel in Lexington, KY and when we were making the reservation a fraudulant company took over our reservation (HotelValue.com) without our realizing it and charged our BOA credit card for the room (ok with); however, they added 450.00 additional BS charges on top of that totalling 937 dollars. We cancelled reservation and expected to not be charged. We were charged by HotelValue.com and we disputed it with BOA and BOA said that because of the "HOTELS" cancellation policy they could not credit us. The problem is (we explained) that the cancellation policy they were referring to was the fraud company's not DoubleTree's. So...BOA does not have your back no matter how much information and facts you present to them to back it up. I don't recommend this credit card to anyone! Beware!

The credit card autopay/bill pay/payment is too stupid compare to US bank. Autopay didn't understand statement balance & current balance. It still processed the statement balance even my current balance was way lower cause I had some return credits. And it doesn't count return credits as a payment. I canceled autopay 2 weeks ago but the autopay still went through & caused my checking negative. As one of leading banks BofA needs to upgrade the mobile/online banking. US Bank is smaller but their mobile/online banking is the best. Shame on you!

I would not even give one star to Pflugerville, TX location. Worst bank to deal with. They only have one teller working all the time. They do not care about their customers and their convenience. Their drive thru is permanently closed. Please do not give your business to this bank if you are in Pflugerville. RBFCU service is a great customer service in this location.

Bank Of America is easily the worst bank on the planet. Resolution Specialist Alfonso Acosta is the definition of a idiot. This dude denied my dispute with a merchant because the merchant told him that they delivered my package but how did the merchant have a 3 thousand pound outdoor shed delivered in a US Postal truck. Anybody with half a brain knows the US Postal Office don't deliver outdoor sheds in a Postal truck. How can you be a resolution specialist and you lack the ability to ration. If you thinking about opening a bank account with this fraudulent Institution, I'm warning you to not do it. Why would you want incompetent people like Alfonso Acosta and Bank Of America handling your money.

I have been a BoA customer for over 20 years, 2 mortgages, 4 credit cards, 4 checking accounts, business account, and a family trust. 8 years after opening my small biz account, BoA changed the terms whereby I HAD to use a debit card ($250/month). That's not what I signed up for. They started hitting me with monthly fees. DURING COVID. I attempted 3 times to solve the problem. I was told it was corrected and it was not. I emailed the CEO, marketing VP and several others. They had an assistant call me to tell me they couldn't help me. Clearly, they do not value their customers. So I am taking ALL of my business and my accounts elsewhere. I am disgusted by their lack of respect and the fact that they do not value my significant relationship with the bank. I'm pulling every account out of BoA.

I recently junked a vehicle and recieved a check for the value, the check was drawn at Bank of America, my account is in Bank of America. However bank of America says they have to hold the check for ten days before they deposit it to my account. I understand if it were from another bank. However, my account is Bank of America and the check was from the same bank, therefore I do not believe there is a good reason to have to wait. I called the office that wrote the check and they told the money's were available. When I called customer service at B of A I was told it was on hold because of the amount. I then told the representative that I would have been better off going to a check cashing place, at which she agreed. I have been a loyal customer since 2017. However, my bucks for B of A stop here. My name is "Not A happy Customer."

Bank of America has by far the worst online platform, the worst customer service, and the worst in-person banking of any of the 5 banks I have accounts with. The only reason I still have any account with them is that my credit card through them is my oldest account and I'm about ready to take the hit and close it, I'm so sick of their online banking and customer service.

My mother passed away January 26th 2021 it is now August 1st 2022 and I'm still having problems closing her bank account and receiving the funds. I am now told after getting all the documentation that they wanted and the judges court order that I have to wait another 18 business days for them to review the judges order and make sure it's right, I explained that makes no sense the judge would not have signed in order that wasn't correct! Bank of America is the absolute positively worst bank ever thank God for that I have chase!