Melanie M.

I've been a Bank of America customer for 38 years. Seriously. It wasn't even Bank of America at that time. CD rates have always been lame, but the basic services have been reliable. When online banking became available I became a user, a fan, an addict, perhaps, but for the last several days BoA has failed me. I log on, go to bill pay, perhaps, then try to check my checking account balance and am immediately rerouted to the sign in page. It's maddening. Called tech support...waited several minutes...finally told the human what my problem was and she suggested changing my browser from Chrome to Safari. My cheap but serviceable laptop is a Chromebook and everything else i do is through Chrome. She put me on hold and then the connection was lost.
I am not tech savvy. If I walk into my local branch with my laptop can they fix it? Do I have to change banks for a new online banking service? Super frustrating. NOT HAPPY