So I got a few pair of jeans as a gift from a relative and surprisingly they don't fit as well as my other jeans I have, so I looked at returning or exchanging them to a different size unfortunately I was unable to do that as it was a sale item and they DO NOT let you exchange or return sale items that have been purchased online or in the store PERIOD! They gave me a Thred Up option LOL which gives you a store credit the credit was not even close to the purchase price of the jeans so my only option is to keep them and eat a million Burgers to make them fit or try and sell them to someone else what a rip off will never purchase from this company again

Four weeks ago I ordered a black turtle neck from BR online. I received a green cashmere sweater instead. Since the black TN was no longer available I kept the green sweater. Again few days ago I ordered another black TN(different SKU and style). I received a really ugly white t-shirt in the wrong size, and the kicker was that the T shirt had a price tag from Old Navy. Go figure. I called BR and spoke to a manager, the best they could do is provide a return label... the item is not even worth that, it is crap. Of course the sweater I want is not longer available. In both cases the items came with in a transparent plastic bag with a label. In both cases the label SKU number matched what I had ordered but the item in the bag was the wrong one. They agreed that if the black sweater becomes available again they will allow me to buy it at the sales price... big deal. You don't have to be a genius to know that the sweater is sold out. I had not shop at BR for a long time, but this season had exceptional items. This experience has soured it for me. Not sure I will shop there again... not that they would care.

I've been waiting for my order since may, pay for home delivery still hasn't arrive, worse service ever, not recommend to buy in this website

I made an online purchase at 6pm during the week and gave them a call (Banana Republic customer service) same day at 7pm to cancel my purchase. I also followed up the status of my purchase everyday until I received an email two days later that they shipped the item. This is ridiculous and it's very clear to me they received my cancelation request yet it was the policy of their office to not proceed with the cancellation. They knew the item is final sale and if they ship it they will not accept the return so they decided to make profit this way. Last purchase there, good luck with your deceiving business Banana republic!
I also want to mention that there is a big difference between ordering online from home or do it in store. For example, there was a pant which wasn't available in store but it was available online. I asked the cashier in Banana republic store to order it online for me and I pay it in store. The cashier told me ok and it will be $97. I was surprised when later I noticed the same item if I ordered it myself was just $25 in website. That's a 300% difference.
Also during my calls to the customer service, they were providing me contradicting information all the time (i.e. Lying to me) The first person told me online cancellation is just available in the first 30 min. The second one told just in the 5-10 min. The third one told me in the first hour and in the website it says in the first 45 min. I told them about the contracting information and they just said we are sorry but no matter what, online cancellation is not guaranteed.

Unwilling to assist a long standing customer with an exchange. Be weary of placing online orders with them. Disappointed!

It appears that Banana Republic Corporate is falling short of ensuring consumers are recipients of quality, knowledgable, respectful, and supportive customer service. I returned an item within 24 hours of my receipt using the company's prepaid shipping label. Unfortunately, the shipment was apparently lost in transit. Although I provided Banana Republic with a copy of my UPS receipt validating my (prompt) return of the item, the company refused to issue a refund until the lost shipment was located and / or a claim was submitted. I informed both the representative and supervisor that this issue was between Banana Republic and their 'contracted shipper' and does not involve the customer. Further, I asserted that their refusal to issue my refund due to a problem with their shipper is a violation of my consumer rights. However, PayPal issued my rightful and long overdue refund immediately following the initiation of a dispute claim. Sadly, Banana Republic's continuing pattern of numerous negative online reviews is indicative of their failure to micromanage staff training, their level of knowledge specific to policies and consumer rights, and personable customer service skills. SHAME ON BANANA REPUBLIC CORPORATE for their role in allowing customers to be victim to such substandard customer service!

Quality of clothing are good and lasts long. You can find simple, cute yet classy clothing. Prices are not bad.