Badass Jewelry

Nice products but horrible customer service. I ordered a man's leather/sterling bracelet for a Christmas gift. I ordered the wrong size and thought no problem - I'll do an even exchange at my mailing expense. Owner refuses to make an exchange as the 30 day "return" period was up. All reputable businesses treat exchanges differently than returns and allow for extra time at holidays for gift giving. This operator has lost a ton of my future business. Also, took me days to get through to customer service. Phone rings and rings with no answer. It's very unfortunate because the products are pretty good.

Received my ring from BadAss and it was nothing short of garbage. They say they use Italian Silver but it looked like solder. The ring looks cheap and to say the least was very disappointed in their product. Here is a quote from their website;

Shop with confidence! We have a 30 day no-hassle Return Policy! No questions asked. If you're not happy with your jewelry, you can return it within 30 days for a refund. Shipping fee is non-refundable.

If that is the case then why are you not sending me a return authorization.

Previously, I had ordered a ring that was quite impressive. So, I just ordered 5 shirts in a size too small. Customer chat quickly gave me instructions on how to return them and exchange them for a larger size, no hassle at all. I shipped the return Monday and got my exchange today, Friday. So, both their products and customer service *******@ss. They've not heard the last of me. Lol.

I recently purchased a bracelet for my daughter for Christmas. It looked great in the picture! But when I received it I was so disappointed. The quality is awful, so cheap looking, nothing like the picture. It's a really cheap looking metal! There is no way I can give it to my daughter, or anyone for that matter! It's a disgrace that get away with this! Utterly shameful! I complained but all they said was that they now use a new environmentally friendly way to make the products! Well, if that's the case, have a conscience... take pictures of your new environmentally friendly $#*! Jewellry and see how many people buy it!

Made my first order in November and I was pleased so decided to but together another order about three times the size as the first. Post Office lost the package and item was never delivered and cannot be found. Asked badass jewelry to file a claim with post office and two months later nothing has been resolved. They don't answer their emails most of the time and when I called was left on hold for an answer that did not yield anything. Finally I filed a claim with PayPal and all of a sudden I receive a response from Badass jewelry. The response was. As a courtesy we are willing to resend the merchandise but we can not do so since you have a open claim with PayPal. So now e are going on 3 months and I still have no merchandise and Badass jewelry has had my $$ since the 3rd of December 2014. Im sure I will get this resolved but warning to others. Its not worth the hassle. You have other choices for the same products.

Badassjewelry.com where to start. Im a jewelry designer myself. Jewelry takes time and effort to make. I noticed a few weeks ago that their facebook page had a few mens bracelets on it. Further look into them and i noticed they were knockoffs from another well known jewelry maker whom im friends with. I notified badassjewelry.com on their facebook page that they were making knock offs. One day later my comments were removed and i was bared from their facebook.

Badassjewelry is a swapmeet dealer, they ripoff others designs and try to pass them as their own. Ive even heard from people who have ordered that they pay and never receive their stuff. Be warned before you fall victim to their ripoff.

I see by looking through people's reviews that this site has made alot of changes to their advertising and clarifying certain things that were addressed here. To me this is reassuring. I have ordered 2 rings with a third on the way. Ordering using standard intl. Shipping both of my rings came in less than 10 days of placing payment, my experiences have been very efficient. The rings themselves have been exceptional quality, appearing virtual replicas of the original advertised piece and IMHO i couldn't even imagine trying to HANDMAKE hundreds of pieces per week or even day! I always knew they would be cast, but i have been stoked with their detailing, i have received HEAPS of positive responses from friends and can't bear to take them off-LOL they feel great and i LOVE them. I noticed someone below say they were knock-offs of someone elses rings, if you could have provided a link to this person's work i would have taken you more seriously. Another said they state they are "handmade" rings. After reading this i checked out their site and couldn't see any such claims on the companies site so see they have changed it, which is a good sign. All in all i have been impressed with this companies efficiency and quality and have no issues

I've ordered from badass jewelry. Calm before in the past for years, you will not be disappointed if you want real biker jewelry

My mother ordered a ring from this site a year ago. Let me repeat a YEAR AGO. We were not happy with the product and sent it back w/in the 30 day "HASSEL FREE" time frame. She has still not recieved any of her money back. During the year she has called numerouse times and has left, get this... Ready... 37 voicemails. Ready for another fun fact... they just called back 2 weeks ago informing her that she could choose another product but that her money would NOT be returned. This is a CRIME. Their site specifies that all money will be refunded if product is sent back w/in 30 days. The only reason they even returned her last voicemail was because she said that she would go to small claims. I advise all to not order from this site. If you say you have a "POLICY", I like all of you would hope the company you are buying from would own up to it. This company does not want to help by providing a product and service they just want to take your money and run. That is not a respectable way to treat anyone. ANYONE. I couldn't sleep at night knowing I was stealing from people. This company doesn't even deserve a star let alone anyones future business. I hope this review shined some light on this terrible site.