Maureen M.

Nice products but horrible customer service. I ordered a man's leather/sterling bracelet for a Christmas gift. I ordered the wrong size and thought no problem - I'll do an even exchange at my mailing expense. Owner refuses to make an exchange as the 30 day "return" period was up. All reputable businesses treat exchanges differently than returns and allow for extra time at holidays for gift giving. This operator has lost a ton of my future business. Also, took me days to get through to customer service. Phone rings and rings with no answer. It's very unfortunate because the products are pretty good.