mark m.

Ordered a cover for a smoker. The cover would be sent to my local store and they would email when it arrived. 2 weeks later no email. Happened to be at the store getting bottled water asked customer service about it. I admit I didn't have my official i.d. With me but I had my order on my phone and a photo of my i.d. On my phone and they refused to tell me if it was there. Asked for a manager. The "customer service manager" said I was an idiot for coming to the store with out an i.d. I admit her statement had merit but is the Customer Service Manager the right person to tell you this? For some reason I thought they are supposed to help solve the problem. Needless to say I have not shopped there since.

Received the coolest bracelet for Christmas from the best friend I've ever had.
She said she had excellent service, received the order promptly and the product couldn't be nicer.