Overview
BackgroundAlert has a rating of 1.1 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BackgroundAlert most frequently mention credit card and customer service. BackgroundAlert ranks 59th among Background Check sites.
Want a one-time payment to see a single report (probably yourself)? That's the option I clicked but found I was getting recurring charges monthly.
No emails from the site aside from my initial purchase, your dashboard when you log in doesn't say anything about your subscriptions (just lists the report[s] you've pulled), and you cancel via this *tiny* little option at the very bottom of the page).
So if you need to use their service, know that you'll need to immediately "cancel" through that link unless you want ninja-charges on your account.
I agree with all the other reviewers it's a waste of time and money zero information and most of it is not current or even correct. They only refund some of your money you pay to get scammed by this company.
Some months ago I paid $1.00 for very limited information and it appears that when you subscribe to the $1 they then sign you up as a member. My card was charged $29,99 and I disputed this and demanded a full refund. I told them if them if they did not retract this charge that I would call my Visa card and have them dispute the charge which they did. This company is useless and scammers
Scroundrels!
I just called BackgroundAlert.com to opt out from having private information available to the public and they told me "No. Anyone will be able to access your personal, sealed records. Sorry" They are damaging my reputation and they won't bring down MY sensitive, classified information!
They are a terrible company that charges you $22.95 when you don't know it. They make it look like one-time purchase and then they take your personal information and use it to their benefit and charge your credit card without you knowing it. They are very unscrupulous and dishonest. They make their money by charging your card before you realize it and then when you cancel they won't refund you because you didn't read the fine print.
WHAT A SCAM Why isn't the better business doing anything about this? I signed up to get a copy of divorce papers from 2007. Not only were the divorce papers not found the marriage certificate was not found either. I then searched for my own public records and found nothing. When I saw a charge of $59.00 I was furious. RIPOFF.
My Lifelock alerted me that BackgroundAlert.com was selling my info in the dark web. I have never used them. LifeLock to me to the remove page and they want me to upload a drivers License. I would not. Be afraid of this network
Purchased the one month and when I went in my information was incorrect including my marital status and then it wanted another 19.99 from for the the "premier" information. Called the bank and stopped my purchase and complaoned to the service. The customer service woman told me I needed to contact someone to correct my information and it was not their fault. I told her I was cancelling.
These people rip people off. When I called, they knew why off the rip and canceled my account immediately. They know full well they are ripping people off. I dont know how to sue them but maybe someone else out there does and I can be a part of it. I know I wont get $#*! but stopping these $#*!s from ripping off people is enough for me.
I complained and $#*!ed to my cc company. They reimbursed me for all the services this scam tried to take from me. I HIGHLY suggest you fight them and do the same until they change their ways. I got my refund. You should too.
Wasted money. Information is incomplete - I was looking for my own info - needed a date, and it does not have any records aside from the name change: no marriage and divorce dates, no addresses, etc.
Title says it all... don't waste your time, money or energy - everything is half-**sed and wrong... just search engine and find out the same information for free, instead of this sca-!
"BackgroundAlert" should set off alarm bells just by the sheer stupidity of its name. Always assume that "background info" pay sites are scams. I can find out almost anything about anyone on FamilySearch for free. It's not even connected to stupid Ancestry.com, amazingly, which seems to have practically cornered the market on everybody's personal details. BlackBook is another good source of free information. Try those options before you haul out a credit card and throw your money away on rip-off sites like BackgroundAlert.
I agreed to the $1 charge for a 5 day membership and found that I was charged $5. But contacted my credit card company and got that fixed. Also, the provide NO real in depth information unless you purchase the premium package. Look out folks. These guys are scammers.
This service could not even pull my marriage record and failed miserably to find anything else beyond my name and address history. They lure you in and once you've paid you get almost zero results with option after option to by upgraded searches. Save your money and look up all the free records online yourself.
The only thing they supplied me was the name, age, & birthday, & some old addresses. They said the person had a clean criminal background and yet I bailed them out of jail this past year! She still has another criminal charge against her that has not gone to court yet!
The WORST - A WASTE OF MONEY!
I didn't find these reviews when I first went looking. Paid my fee and was surprised to be hit with an upsell to get 'everything' for another $20.00. What the hell... I cancelled immediately.
I wanted to look up the marriage and divorce records of someone. All I got was "NO information found."' I looked up my own name and got the same answer. Then they billed me $29.99 without my knowledge for the next month. I had to get rid of my credit card. This company is a total scam. I am sure there are legitimate companies that do background checks but this is definitely not one of them.
I was trying to locate a missing relative to advise them of a death in the family. I paid $23.99 for the "free search" which did not include a phone number - that was 19.99 more. I drove 40 miles to the address they gave, only to find out the person I was looking for had not lived there in at least 5 years, if ever. I called to complain and cancel. They offered a 25% refund for the useless advice.
Terrible privacy violators- they don't care if you're a cop, child under 13, or victim of stalking or domestic violence, their online opt out system does not work and there is no way to get in touch with anyone who can help. Emails sent to their customer service email address bounce back, no one responds if you use their online contact form (even though there is an autogenerated message that says they'll respond in one day), and I am pretty sure their phone number goes to a third party answering service because they don't know how to help or answer any of your privacy or opt out questions. It's awful that they can get away with not even having a functioning email address to get in touch with them. If you have issues with them too, please consider reporting to the Privacy Rights Clearinghouse (I'm not affiliated with the latter) or the FTC. That's the only effective way to hold them accountable for their own privacy/opt out policies. Thanks.
On May 14,2014, I paid around $60 for the service for several months. The information it provides is scarce if any. Today, June 29,2014, I tried to check on someone who is working at my home, and couldn't even log in. This one is a SCAM. Save your money
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- Los Angeles, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members