Overview
BackgroundAlert has a rating of 1.1 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BackgroundAlert most frequently mention credit card and customer service. BackgroundAlert ranks 59th among Background Check sites.
They offer you a $1.00 trial and then charge your card $29.95. The report I got was on myself and had multiple people with my same first and last name from around the country with many crimes from traffic tickets to felony convictions. The list of aliases that I supposedly had used had different middle names Id never used and some creative distortions of my last name. I wouldnt use this for anything but a joke. Dont waste your money and seriously dont believe what you read.
I paid my fee to join this rip off site for just one month. I did a background check on myself and it was not accurate at all. Within 10 minutes I called their customer service number, told them that their information is totally inaccurate, and I wanted my credit card credited for the amount I just paid 10 minutes ago, and was told that was immposible. Don't even fall for their half off special, this site sucks! You won't get what you're looking for.
I was billed for a inadequate background check supposed to be $9.95 a month. My credit card was billed 22.95 at a little after 4am this morning. The information didn't even have all the information I was told I would receive and parts were very inadequate. Reporting them, sent email and will cancel my card as soon as I speak to my cardholder normal business hours. Don't give them your information, they are totally dishonest.
You get minimal information, and it is very superficial. Then they want to charge you again to get their Premium report. Waste of money. Go elsewhere.
Why am I getting a monthly charge? I signed up for just background check? Are you sure your records aren't wrong for some reason? Please cancel charge, inform me and have Discover remove. William T. Norris nytelguy@ verizon.net
I don't know if it's the fault of the site or the govt. Databases that the info is taken from, but I too found tremendous problems, misinformation, wrong information, confusion and other mistakes. On every person I looked up it automatically said that they "have committed sexual offenses." Followed immediately by "(name) is not a sexual offender." It's very offensive! This is idiotic and pretty darn bad.
I ran my name. EVERYTHING was inaccurate! No trust was placed in information of the other two names I ran. Those were incomplete as to known facts. I cancelled the same day I signed up. Payment non-refundable, according to them. I cancelled payment with my credit card company.
I felt that the information in the report I wanted was inadequate for my purposes. I contacted customer service and cancelled on the same day I signed up. They asked the reason for my requesting cancellation; they gave me a full refund and cancelled future billings. The customer service rep was very courteous and non-confrontational. I cannot recommend this site for the quality of the background reports but I had a good experience with customer service.
They advertised a trial period for $1. Their informational search had NO current information or any of the information that it advertised. Then they billed me for 2 months at $29.99 when they said they would credit me. Truly a scam of a company!
I cant believe the law will let scumbag companies like backgroundalert.com rip you off like they do. The info that I got for $22.95 gave just the name and address of the person which I can get anywhere. I upgraded for $19.95 to get all information and got nothing.
They should put these bastards in jail for fraud.
This is not a reputable company. Once you sign up you get very little information and then they ask for additional fee to get a more detailed report or information. Very dishonest company. Stay far, far away from this site and company.
How do you feel as a company you are doing in the customer service area? Do you feel as a company that you are providing the service to which you have advertised? Why is the company receiving such bad reviews across the board. Why are you not refunding customers fees if they are totally unsatisfied with what you have provided?
They told me I could get all the info I needed for 22.95 for 1 month.
All they told me for that was, there wasnt any marriage records for her. I know she has been married more than 2 times!
I used this site little over a year ago, and at that time the information I got as far as I know was right. Just now I went to research myself. At first I seen my last name was from 2000, which I used for a big 2 month marriage. When I went to log in I don't remember my password, so I couldn't go into my report. I did uses someone elses email, then I seen where I had to pay and back out. I did see under my contacts they had a woman who was NOT kin to me in a prior marriage. I never heard of her. I pulled her name up and never heard of any of her kinfolk.
Please do not waste your money on backgroundalert.com. You pay a fee of $22.95 to get a small amount of information. Then you read for $19.99 you can get a premium report. Well there may have been a little more information, but just a little. Big waste of money, I called for a refund and was told I could only get 50% of the premium charge $9.97. What a waste of money... Go to lexisnexis.com and get a much more comprehensive report for free. Accurint division@ *******011
Do NOT use this site! Very bad, no info you do not already know and then like most places, they trick you and then take your $. Their customer service is so bad and slimey. I had to take a shower after talking to them because I felt slimed.
I did not sign up for any monthly program from you please stop taking money from my account.
Robert Beckley
The information this sight gives you is not current! I'm talking hey are five years behind on updating. I would know my profile on here has not been updated for five years! And they do t care!
FIRST THEY SAY THEY ARE FREE. I KNEW THAT WOULD BE THE FIRST LIE. BUT I NEEDED INFO SO I SIGNED UP FOR 6 MONTHS AT 9.95. FOLKS THAT'S PER MONTH WHICH THEY DON'T MAKE CLEAR. THEN YOU ARE SUPPOSED TO GET INFORMATION BUT HAVE TO PAY MORE TO GET ACTUAL CRIMINAL RECORDS. I KNOW THAT THE GUY I LOOKED UP HAS JUDGEMENTS BECAUSE ONE OF THE JUDGEMENTS WAS A CASE I'M INVOLVED WITH. I CALLED THE BACK GROUND ALERT AND THAT'S WHEN I FIND OUT THE TRUTH ABOUT ALL THE CHARGES. THE LADY HUNG UP ON ME WHEN I TOLD HER THAT THE 2 GUYS I LOOKED UP HAD THE SAME FACES ON THE SEX PURPS PAGE. ALSO BEFORE SHE HUNG UP ON ME SHE TOLD ME THAT PEOPLE CAN HAVE THEIR REPORTS ERASED. IT'S ALL LIES AND SCAMS. DON'T WASTE YOUR MONEY OR TIME.
AFTER you sign up and pay your money you find out that you're only getting half the available information and they want an additional fee for the "Premium" service that unlocks the substantive details.
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- Los Angeles, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members