My order was shipped late, besides that. I get my order and my size 11's are all 2 sizes way to big. I have 4 pairs of boots that are so huge I couldn't even wear extra socks to make them fit. Like... what is wrong with the sizing? Nowhere says to order smaller... two or three sizes smaller.

I placed an order December 1st and three weeks later nothing, no confirmation order number nothing. I called several times only to be lied to each time about my boots that I ordered were on their way, then to be told they have not shipped yet, then to be told they would overnight them to still nothing. They are really fast to take your money and play games with you. You are better off going to Wal-Mart or Target then giving one penny of your money to these liers. Don't waste your time or money with these people.

Placed an order on 9/5/21, received an email on 9/8/21 that my order has shipped. Today is 9/21/21 and I still have not received my stuff. I have emailed them and it comes back undeliverable, mailbox full. Tried calling, no answer. The order was charged on my Avenue card. I am so disappointed, will not be ordering from Avenue again. Customer Service SUCKS!

I purchased 3 capris from Avenue and returned them in perfect condition less than 90 days but above their 60 day window. They would not refund me but to make things worse they gave me two options. Donate the items to charity or charge me $7.95 to return the items. I opted to have the items returned and they charged me the $7.95 however the items were never returned to me. When I called they said they would look into it. I never received a follow up call or my items. I was now out $75.00.

The Avenue used to be reputable and provide good service but stay away. They have no interest in addressing your concerns.

Would not accept an item for return stating it was over 60 days. They go by order date, not date I actually received the item. Also took them over 3 weeks to process return. They then wanted to charge me $8.95 to return item to me or they would donate to charity. Will NEVER shop the Avenue again!

When shopping in this store, I receive poor customer service nearly every time I go in. The latest was a sales person that threw the clothes I was trying on in a pile instead of hanging them. She also had something to say about why I was returning a dress that was too short on me. I don't appreciate the rude comments or their unwillingness to help. I wanted to purchase more than one pair of pants and they said they couldn't order it, I would have to do that. They also stopped accepting their coupons on clearanced items. Lane Bryant bends over backwards to find what you need and the coupons are good on clearance merchandise. I'm over the Avenue.

I placed an order for bathing suits with extra time so I would be sure it was received before my upcoming trip. I didn't notice it was running late until a week before I had to leave and it still hadn't arrived. I logged in and tracked the package, which FedEx claimed had been delivered to my front door 5 days prior. I called FedEx because I couldn't get a hold of Avenue - they said they passed it to USPS on that date and were only the shipper for the 1st part (?) Finally got a hold of Avenue and they told me they would escalate it and to call back in 2 days if I still hadn't received it, because that was the last day in my shipping window, and I couldn't initiate a refund request unless it was still missing by then. By 4:30 of that day (Friday, Labor day weekend) still no delivery, or update and I called to start the refund process. They claimed they couldn't do anything but, re-escalate the issue, since it had already been sent to "Corporate". They couldn't provide any numbers for corporate and apparently his supervisor was also unavailable. Such a useless and frustrating experience, I will never shop here again!
I leave for my trip tomorrow and I have no suits and am out almost $200, which I have no idea when I will see. I wish I had checked these reviews before purchasing from this company that obviously does not care about their customers.
I have worked in fulfillment and sales most of my life and I know that what their choices of using contracted customer service companies and crappy, low budget shipping contracts are just more ways to cut costs at the expense of client experience.

I dont understand all the bad reviews! I have ordered from here at least 5xs this last year and loved all my stuff! Shipping usually takes about 2 weeks or so and comes ups and all my items except 1 have been a perfect fit and high quality! Ymmv. But I love Avenue online shopping!

I placed 3 separate orders for boots. The first order was fine (no problem). The second order I ordered a sz 12 w and received an 8 wide in a 12 box. Called customer service was told that I can get free expedited shipping on next order. So I ordered the same boot sz 12 w black, this time I received another 8w except this time the boot was actually brown but still in a 12 wide box. Called again was told to return for full refund, taking to fedex in the morning. I will update after return is complete.

Ford trine ordering, irme never arrived I gave it a week before I called and I was told oh it's only a week late you need to wait 2 weeks. You can still get it. I was like last fedex update was on truck for delivery. I was annoyed but waited. Call back a week later I was told I called a day early but they would now reship the item. They will escalate it and do express shipping. That in 24 hours I should receive and email. That never happened so I followed up with an email a few days later. I got a generic replies. I just called and the rep said oh a replacement takes 7-10 business days to process. At this point I ask for a refund which per them they don't offer just giftcard. I'm never shopping here again I want a refund. Puts me on hold and comes back that she's is requesting a refund but it take 20-25 days to see if it's approved. I'm going to reach out to PayPal cause this is ridiculous

I spent quite a bit of money and every shirt I bought pilled on the first day of wearing it. Now after wearing once all the clothes look like crap so that was money down the drain. Money that I did not have to throw away. It was really disappointing. The material was cheap and uncomfortable as well.

I will never shop this store again. I tried to sign up for the assurance program to get a gift card, only to be told that I had signed up for it when I got my card. Which, i most certainly had not. Turns out the sales clerk who signed me up for my card, signed me up for this program without my permission. And nobody at the company seemed to care that something had been done without my permission to my credit card. They refused to do anything about it, so I cancelled my card. I'm beginning to think the sales person did it on purpose just so I wouldn't be eligible for the gift card. I'll never shop there again.

I've seen a lot of negative reviews but I did one online transaction with them in the past few months and it went better than that. I ordered about 6 jeggings. They arrived in a normal timeline as far as I recall. The company was reachable for me. There were some delays is getting a response to a special request.
The items looked good. I ordered a variety of sizes to find my size.

Unfortunately none of the jeggings fit me right. They were too tight in the hips and too loose in the thighs for me. Perhaps also compared to similar items sold elsewhere? Not sure. They facilitated a return. I got a refund about a day after I put it back in the mail.

The website needs to be more user friendly. Also here was an outdated customer service email on the website. Like many companies now, they sent too much marketing mail/surveys and I ended up blocking them or requesting these contacts cease. Unfortunately, that has become the norm.
Update: downgrading rating due to really aggressive spamming. Had to block their whole domain.

Never received my package, it was sent back to the warehouse, but it gets better i have to wait 3~5 business days for someone to CALL ME To Authorize MY RETURN!
So I DONT HAVE MY CLOTHES, THEY WHERE QUICK AS HELL TO TAKE THE MONEY LIKE ALL COMPANYS.,,, but have to WAIT FOR A PHONE CALL FOR A RETURN!

Been waiting 7 days for the damn package, gotta wait 3-5 days for someone to cal me, nd then wait another 3-5 to get my refund! NEVER AGAIN!
Oooooo but im sure they making sure they get there PACKAGE B4 giving me a call for my refund!

Was a HORRIBLE PLACE TO WORK WHEN THEY HAD ACTUAL STORES,,, nd i see NOTHING HAS CHANGED!

Purchased $180 in clothing looking for my order status cannot get into account go to reset password it will not send email. I've sent 3 emails to customer service and then called waited 30 mins started out being 45th in line then when I was down to 10th in line it bounced me back and said I was 90th! This is terrible customer service all I can think to do is call my bank it's been a week and just one email with order confirmation. After pay already has taken a payment.