AvasFlowers.net

Had to hibe them one star just to get review published. In truth, they don't deserve anything but bankruptcy. I should have done deep due diligence on AVAS even though ordering flowers (never delivered despite multiple assurances and hours of waiting on the phone) for my wife's birthday. Turns out, every assurance I received was made up as the person on the phone could never reach the "designer." Moreover, any look online is littered with complaints. Better Business Bureau rated them "F". In fact, one online summary of AVAS states:

"More than 1,400 complaints against the company have been filed with the BBB, which, as of November 2015, gave the florist an F rating. In April 2014, the BBB remarked upon a pattern of complaints:

"Consumers have reported flower deliveries that arrived days late, dead, wilted, brown, falling apart. There have been reports of flowers not arriving after continued assurances they were on the way. Consumers have reported deliveries of flowers that were completely different from those ordered (type of flowers, vases, arrangements). Consumers have reported difficulties reaching Customer Service to try and resolve problems."

Finally, there are many reports of difficulties retrieving payments for undelivered or dead flowers.

Please do not make the mistake, I did! My bad!

I ordered flowers to send to my Sister in Law who had been injured in a car accident and was in a hospital in Wyoming. I placed the order on 9-12-19 and missed the cutoff time for same day delivery by 5 minutes. The order said it would be delivered either that day or the next day. The next day I had a phone call from an unfamiliar number which I did not answer, no message was left. I received a call on 9-14-19 where I was told they could not deliver until 9-17. I told them to go ahead and after hanging up I changed my mind and tried to call them. I was told to go to their website. I had been there before and it was of no value. I tried again and went to the cancel link and was told to call them because it couldn't perform the function. I called them again and finally got a customer (no) service representative who told me he couldn't authorize the refund because UPS had the order (why couldn't they deliver for 5 days?). He tried to talk to a supervisor who was occupied and said the supervisor would call me later that day or the next day about authorizing a refund.

I located a local florist who delivered the flowers within 4 hours. I should have gone there the first day instead of waiting two days.

Disappointed is an absolute understatement. My husband ordered flowers to be delivered to my work as a surprise for our anniversary. He gave them the time frame in which I would be there. Not only were they late to deliver them but they called ME to tell me that they were delivering flowers to my work THAT WERE SUPPOSED TO BE A SURPRISE. They called both of us afterward and myself and my husband gave them our home address to have them delivered there instead of my workplace. They delivered them to my workplace despite the fact that I wasn't even there to receive them and even wrote the wrong name on the card. Truthfully, I think my husband deserves his $50 delivery fee back considering they completely spoiled the surprise and screwed up everything else along the way.

You guys are not professionals at all, from customer service to designers. I ordered from Thursday a flower arrangement that had to be delivered on Monday before 2pm, to pay even for the express service, and I was calling in time, since the arrangement was for a memorial mass. No one could tell me where the shipment was, wait until 2:00 pm and call to cancel the service. I had to go to another florist on the way and pay for another flower arrangement that was not the one I had considered for such an important occasion. Today, Tuesday, September 22, when I go to the door I find the arrangement on the door, as if they were thieves, and as if that were not enough, it is not the flower arrangement that I ordered and they left the arrangement without even knocking on the door. I came back from mass at 5:00 pm and I was sitting on the sofa until 8:00 pm. What time did they leave it? Why didn't they knock on the door? They are disrespectful, I want someone to please answer about it, because among my great pain at the loss of my grandmother, I have great indignation with you.

DO NOT USE AVAS FLOWERS! My daughter suffered a great loss and I live 3,000 miles away. I called and spoke to a representative and ordered sunflowers and tuberoses as they have special meaning for my daughter. I asked him to check the stock to ensure this is what could be sent and that they be delivered on the same day. He assured me that they had those flowers and that they could be delivered. They were not. I received an email that night saying sorry, we couldn't deliver the flowers. Then when my daughter did receive a bouquet the next day, it was a scrawny pile of pink roses and snapdragons with one puny sunflower shoved in the bottom. It was awful! After MANY, MANY phone calls, they finally said, tough, we didn't have the flowers you wanted so we just substituted what we had. They would not send a new bouquet of sunflowers as it was against their policy. They had NO heart and NO customer service. I will never use them again. They basically lied to get my order and then blew me off. We were already in the middle of a heartbreaking experience and this just made it so much worse! When she told me it was just their policy and that they couldn't do anything about it, I said, well, maybe you ought to think about putting people before your policies.

Today is my mother's 67th Birthday. After reviewing multiple florist, I wanted to try something new and I must admit the photos online caught my attention. I knew I could not go wrong with Avas Flowers. Boy was I ever wrong. The flowers that I purchased versus what my mother received were like night & day. They didn't have the bow in stock so they took it upon themselves to just not put a bow around the vase at all. First impressions are ultimately the last impression. The flowers were not equally arranged and it appears that either it was the designers first day on the job or she had a flower shortage. I will never order from Avas Flowers again nor will I recommend anyone to this establishment. When consumers spend their money, there is an integrity and product expectation. Needless to say my expectation was not met and I was utterly disappointed. I wanted my mother's face to light up when she saw how much she was loved, but I can only imagine the look on her face when I showed her what the bouquet should have looked like. I immediately called Ava's flowers and spoke with 2 unempathetic representatives and was told because the designer delivered the correct flowers, I could not get a refund but they would give me 10% off of my purchase. Both representatives talked over me and the 1st representative never apologized. On both calls the representatives disconnected my call. The entire experience was UNACCEPTABLE!

This is feedback I wrote to Avas Flowers: I am very upset that this site came up as a local florist for Keene NH. My aunt's birthday (92 years old and in poor health) was on Friday 8/23, and my order was placed on 8/22. Today is Tuesday 8/27 and still no delivery. She may not live much longer. This process to get her flowers has been horrible. I was charged an extra $18 service charge in addition to the cost of my order. I was promised delivery on 8/23, between 11:00-12:00, then on 8/23 between 4:00-5:00... Called back again, and talked to someone around 7:00 pm... My delivery date was changed to Tuesday 8/27 which is too late, as her birthday was 8/23 and I don't know how much longer she will live... Also she will be getting something different than I originally ordered to be delivered sometime today by Fedex MAYBE. It better be a beautiful arrangement including greenery, ribbon and card. It better not need any rearranging, as she is not able to fix it if and when it arrives... Your company is such a big misleading scam! I am extremely unhappy! Your phone service is terrible. When you get a person on the line they lie about the delivery... VERY VERY MISLEADING AND POOR SERVICE! STILL WAITING!

Feedback. DONT EVER GO THROUGH AVAS FLOWERS. They cant make good on a same day delivery promise. EVEN WHEN YOU PAY EXTRA TO HAVE THE DELIVERY EXPEDITED! Told me that the expedite fee would be refunded... it has not been. The original charge of 91 dollars is still attached to my card with no adjustment made (on a 34 dollar bouquet)... yea, they hammer that much for a local delivery... AND HERE IS THE KICKER! THE FLOWERS WERE SUPPOSED TO BE A SURPRISE AT WORK FOR MY GIRLFRIEND. THEY CALLED HER WORK AND GOT AHOLD OF HER TO LET HER KNOW THESE FLOWERS WOULDNT BE IN TODAY! BUT THAT THEY WOULD BE IN TOMORROW! THANKYOU FOR NOT HAVING ANY REMOTE FORM OF TACT AND RUINING WHAT WAS SUPPOSED TO BE A ROMANTIC SURPRISE!

SCREW THIS ABSOLUTE DUMP OF A COMPANY!

What I bought for my wife was https://www.avasflowers.net/product/the-queen-of-versailles-bouquet premium for $69.99. After I had read that it was a local "family owned" business in Sevierville Tn of which I am a resident. I purchased this because it was suppose to be discounted 45% plus no delivery fee. After I had registered; log in and picked the flowers above then checked out. They added 15.95 for handling free. Since I was already "locked in" so to speak I did the purchase but commented to the site about its unsavory business advertising. I received prompt reply from Bertha Alicia M <*******@avasflowers.com> that it was "business as usual; standard practices" to charge costumers the Handling fee to take good care of the "flowers." This was at 9 am in the morning and I went back with a negative reply to her comment about my complaint. When my wife received the so called Queen of Versailles flower arraignment which you can copy and paste the link provided. She received it with BLACK spray painted carnations. Since my mother owned a flower shop at one time I knew what this meant. It was sent as an insult to me and my wife for which I was billed about $85. With taxes included for about $15. Worth of flowers with black carnations in them. You can see the flowers sent with the link that I provided. https://outlook.live.com/owa/?path=/mail/inbox/rp

The flowers were truly beautiful. They arrived at the Funeral on the day that was requested. I didn't have any issues with Avas Flowers. I would use the business again!

Started out with a balloon order for $39.99, then at final checkout they unexpectedly tacked on another $20 for a delivery fee on top of the $9.99 they already charged for shipping. Went ahead and ordered anyway. Then they call me and tell me they couldn't deliver that day because the delivery truck broke down and wouldn't credit me for the special delivery charge. They assured me it would be delivered first thing the next morning. Well, next day at 3:30 pm, they still hadn't been delivered. When they finally did deliver they left it on the front porch WITHOUT RINGING THE DOORBELL! THEY ACTUALLY LEFT BALLOONS TO JUST BLOW AWAY! OMG, WHAT A RIP OFF! NEVER AGAIN!

I tried to place an online for an orchid to be delivered to a funeral. The website froze up on me and I had to call their customer service number. I should have just went to the local grocery store and purchased something there. Long story short, the guy told me he would give me a better price than I could get online. Needless to say, he didn't. They actually charged me an additional $18.93 more and I'm unsure what that "service charge" was for. I can tell you that it wasn't for their outstanding service! He couldn't understand English and the sympathy card that I paid an addition $4 for was wrong. I paid for an orchid. They called me twenty minutes later and told me that I couldn't get an orchid but reassured me that they would deliver something just as beautiful. What they sent was a green rubber tree looking thing for the same price as an orchid! I could have gone to the grocery store and paid $15 for that, the note/card would have been free and my name would have actually been on the card but I chose to trust this company. I paid $85 and didn't even get my name listed on the sympathy card. I am so horribly disgusted and disappointed with this company and the service that I received. I would NOT recommend that anyone use this ever. You will not get what you pay for!

I ordered a funeral arrangement to be delivered on 8／9,but when it failed to deliver, no communication about status of arrangement. Now on the day of the servixe,I had no arrangement to present..

I ordered lilys for a funeral@ 80.00.
PAID VIA CREDIT CARD.
Had them delivered to my home.
The arrangement was the size of a sugar bowl with miniature lilys.
I called Ava's customer service EIGHT times. Each time I was disconnected... with intent.
They wait for you to state your business and all reps are instructed to disconnect all customers with billing issues. ALL CALLS Regarding complaints ARE INTENTIONALLY DISCONNECTED.
I tried emailing. They sent me a canned message to a web cite. The web cite is PROGRAMMED to REJECT the order number you were given.
IF YOU HAVE AN ISSUE... AVAS FLOWERS HAS DESIGNED ((ALL)) THEIR "CUSTOMER SERVICE MECHANISMS TO (((REFUSE CONTACT.))))
THIS COMPANY IS A FRAUD.
THIS COMPANY IS A FRAUD
THIS COMPANY IS A FRAUD

So the first picture is what I ordered. To be fair they did contact me and said that what I ordered was not available. I had already paid and I was expecting the arrangement to be delivered the day they contacted me. It was supposed to be the center piece for my mom's Christmas table. I wanted to cancel my entire order at that time but I was assured that the roses would be in a beautiful vase and make a lovely center piece. The 2nd picture is what my mom received and the roses were damaged. My mom wasn't sure if they had gotten to cold or what happened but they were poor quality. When my mom sent me a picture thanking me for the gift I was horrified. I asked her to please not display them because of how embarrassed I was.
I was refunded about half of the original order money wise but was told they couldn't make any other accommodations. It's not about the money but the arrangement itself
The flowers were damaged, the beautiful vase I was promised looks like it came from the dollar tree. Not one hint of baby's breath or a bow not even holiday colors! Still they said they couldn't or wouldn't do anything to make this situation better. I'm so disappointed and embarrassed with what I know my mom will still display on her Christmas table and tell everyone that they were from me. My recommendation is to
Never use this company.
Showing picture of what was delivered.

My day in hell with this company is just too long to go into.
Suffice it to say that - by my fourth phone call, I finally called to cancel the order. This call was made on Tuesday at about 5:00 to cancel an order due to be delivered on Thursday. The "manager" (yeah, right), refused to give me a cancellation confirmation code because he had to "run it by the boss for approval"
I asked when I could expect a confirmation - and he said someone would contact me in an hour or so. Obviously there was no return call - so I called at 8:00 this morning (Wednesday) and lo and behold... there were NO NOTES about me cancelling the order and now it's "too late because they're due to be delivered tomorrow" - are you surprised yet? Because I'm not - he did it on purpose because their cancellation policy is 24 hours from the time your ordered it... UNLESS it's for the same day or next day delivery. So he decided to scam me. My bank has other ideas LOL - there's a dispute on file now for the charge and they're good at this.
JUST STAY AWAY FROM THIS COMPANY