Avas Flowers

Ordered flowers for rosary, promised by 4 pm but never received, not even for funeral the next day!

They never deliver. Very bad customer service! They do not answer calls and they ignore emails. DO NOT TRUST THEM!

I had to get my bank helo to dispute the charges for something not delivered adding to the worst phibe iverseas telephone customer services. DO NOT USE THIS MERCHANT

1st pic is what I ordered a medium size pink and white stand up spray
2nd pic is what I got NOT even close!

Avas Flowers have a D+ rating on bbb.org, which I realized after I tried to cancel my order. I wanted to do something nice for my for Valentine's Day so on 2/1/2022, I ordered 12 red long stem roses, a red vase, a hilliium balloon and a card with a special greeting created from me to be delivered to her job on Valentine's Day. I waited all day on the 14th to hear the excitement from my wife regarding the surprise and when I did not hear anything from her when she was leaving from work at 3:50 P.M. which was 10 minutes before the time she was supposed to leave. I immediately got very upset. I attempted to call Avas Flowers and was immediately suggested that I utilize the online resolution due to high volume calls. When I went online, I selected to cancel the order and was immediately informed that the order could not be canceled. My wife stated that when she got home, she received a call asking if she was at the location where the flowers were to be delivered, and she informed them she was headed home. The florist offered to send the flowers to the house, and my wife agreed. The surprise was no longer a surprise. The rest of the night ended up being 3 additional calls to verify the address, and she ended up getting the gift at 9:30 P.M. I received an e-mail shortly after stating successful delivery at 6:00 P.M. which was a complete lie. It was not the 12 stem red roses I ordered. For $119, it ended up being an arrangement of different color knock-out roses that died in 2 days, and the card greeting that I composed was misaligned on the card. I apologized to my wife, and I learned from this experience to never allow a business to do something I could have prevented by doing it myself.

Ordered a 36 stem roses and carnation arrangement. My lady got less than 20 stems. 3 days not fixed

Beware of this company. No matter what it says online they are not local. My mother order flowers for a bday as a surprise for me the Friday before my bday. My bday was Monday april 25th. The morning of my birthday around 1030 in the morning I get a call from my mom asking me if I git a delivery. I said no. She explained she ordered me something and it was showing it had been delivered. We hung up and she apparently called avas flowers to inquire as to where my flowers were cause it hadn't in fact been delivered. They put her on hold and preceed to call me an explain I was having flowers delivered and asked if I had received them. When I said no they said thank u and hung up. I called my mother to explain the call I had just received she was still on hold with them. They told her they would look into the matter and update her. This was at 11 am. My mother was extremely upset that not only had I not gotten the flowers but that they called and told me what was supposed to be coming. At 430 my mom called back to ask for an update. They explained they haven't reached the florist but would promptly call her back with updates. And of course their customer service closed at 5. She didn't receive and update at all the day the flowers were supposed to be delivered. Today the morning of the 26th I receive a call asking if I have gotten the flowers from avas. I explain I still have not. I explained they needed to just refund my mother her money cause after reading the reviews on their company this seems to happen another. I told them My birthday is over and they didn't have the courtesy to even call my mom back yesterday. Avas flowers rep proceeds to tell me " well we were told they were delivered" again I reassured her I received nothing. Avas flowers then abruptly ends the conversation with me. This was just my bday. But I could imagine using them to send arrangements to some one I'll and them being so laid back about the arrangements never arriving. Each phone call I got was from a call center over seas. So their claim about a family owned business is a bit far fetched to me. Every review I have read are all similar to our experience. Save yourselves the heartache and possible grief they will cause you. Do not use them..

I WISH THEY WOULD ALLOW 0 STARS. THE WORSE COMPANY, NOTHING BUT AGGRAVATION...
I ordered flowers to be delivered same day
They never got there. I contacted Avas and they said their was a problem they would deliver them tomorrow. I informed Avas that they were going to patient in the hospital and they would be released at 3pm from the hospital so the flowers needed to be there before 3 pm. Avas said no problem. I called early the next day to make sure they would get there in time. I confirmed all the info and. After being on hold forever was informed they were out for delivery at 12.20pm. At around 5 pm I received an email from Avas they were just delivered. So I called Avas got the run around, called back got caught in there system hung up and received a call from a nice lady from a different company that Avas subed out the order to, wanting to confirm the address, than informed me they did not handle the area the flowers needed to go to but since I had such a horrible situation with Avas they would deliver it for me. So I called Avas again and explain to them of their mess up and the aggravation they have caused between all the calls and the aggravation that the flowers weren't delivered yet.
Horrible company, horrible customer service, They are unaware on what goes on and when I saw the invoice saw they charge an extra fee for processing because they sub conontract the flowers and not actually a store... DO NOT ORDER FROM THEM THEY ARE THE WORSE IN MY OPION...

SCAM SCAM SCAM DO NOT ORDER FROM THIS COMPANY! STILL HAVEN'T RECEIVED MY FLOWERS FROM VALENTINES…. ITS NOW 2/18/24

NEVER arrived on time.
NEVER looked like my ordered bouquet.
Support is NOT supportive
DO NOT BUY FROM AVAS

Bought flowers for grandmother, arrived thurs night and were dying by sunday. This is unacceptable.

Ordenamos un ramo para el cumpleaños de mi mamá supuestamente era un buquet grande (L) estaban pequeño y las flores no estaban fresca se pagó $112por todo es servicio. Mala calidad

My sister ordered a floral arrangement through AvasFlowers.net, which was fulfilled by Arts and Flowers. She selected a large arrangement size, and the picture she based her order on was a small arrangement size. What was delivered was even worse--an undersized arrangement with older roses and several leaves floating in the water. To make matters worse, it came in a cheap clear vase, which was not what she expected for the price. She paid a total of $98.72, with only $65 going toward the flowers--the rest were service fees from AvasFlowers.net. Given the poor quality and misleading representation, I would not recommend using either company. Ava's will not give a refund unless you return the flowers.

I ordered a lovely floral arrangement for my sister to celebrate a special occasion. When Ava's Flowers couldn't fulfill the chosen arrangement they offered to upgrade the selection of flowers with a designer's choice and priority deliver the next morning. The delivery came at 5:45 PM - most flowers were wilted, some were dead and the type of flowers were cheap certainly not an upgrade! I've seen nicer flowers in supermarket floral shops! I was disgusted and ashamed to have sent them to my sister. After much complaining I was offered a 70% refund (then much later a full refund) which I finally accepted. I will NEVER order flowers from this company again!

Valentines Day 2025. Flowers never arrived. Nothing but runaround from the company. You cannot get thru to a human. Their bot and web site support is a joke. If they ripped you off, send a complaint to the Delaware Attorney General's office. They appear to claim to be a NJ company. Avas Flowers got into legal trouble in NJ for misrepresenting the company and numerous consumer complaints, which included taking people's money and not fulfilling orders.

Title: Extremely Disappointed – Avoid This Company

Review:
I recently ordered flowers from Ava's Flowers, and my experience was extremely disappointing. The arrangement I received was nothing like what was advertised on their website—it was smaller, of lower quality, and missing key flowers. On top of that, customer service was unhelpful when I tried to resolve the issue on their website, I went into a never ending loop that didn't allow me to even tell them anout my situation, which is unacceptable given the poor service.

I would strongly advise others to avoid this company and look elsewhere for reliable, high-quality flower delivery.