Avas Flowers

Worst experience ever! My mother got wilted sunflowers when I ordered her a dozen pink roses in a vase! I paid a $87 for this and they said they could refund me $16! Worst money ever spent my mom hates sunflowers. I would have just had someone grab a bouquet from a grocery store for a lot less and deliver them if I knew this is what I was going to end up with. I'm so disappointed.

I'm not sure that this company actually ever delivers flowers, as there are many reviews about them taking a customer's money and then never delivering or responding to inquiries. If you place an "order," you are basically just authorizing them to steal your money.

I ordered a dozen red roses for to surprise my wife at work for Valentine's Day. She received blue flowers with many of them broken at the stem. It looked awful and embarrassing. I paid over $100 for their product/service and they failed MISERABLY. Based on the reviews I've seen, they should be out of business. Do NOT use their services. It's pathetic.

My husband ordered flowers on line from Ava's Flowers on 6-27-2024. They were finally delivered at 4:30, told him by 12;00. The picture of what was ordered the "Blooming Rose and Carnation Masterpiece " was beautiful of course. What we received was a joke. Mostly green leafy filler… the roses never opened and were dried up and brown within a couple of days. They barely had water in the vase and no flower food was given with the bouquet. After the complaint they refunded $35.00, the cost was $110.00. I tried to nurse them… did nothing. Beware this seems like a scam to me. The floral shop that delivered was a total different name… so disappointing to get ugly flowers. You should be sued for false advertising 😡 Rating is 0 from me.

My aunts sympathy flowers never arrived. They kept saying they were delivered, but my aunt isn't a liar! Took me 3 days of runaround calls to get my money back. Plenty of people also mentioned the $25 service fee on top of shipping, just so you can get terrible customer service. $130 later and I look like an unsympathetic jerk, and had to deal with this garbage on top of dealing with a death in the family. Worst scam company ever! Don't use them!

A family member passed suddenly. Four Western States away! The least we could do is send flowers. Flowers pictured on the website, after being ordered, we're "unavailable"! So, why are they pictured? Or at least marked "out of stock"? Extra money for a vase? $30 extra dollars for a "service fee"? Multiple phone calls later, can't have the flowers ordered, won't be delivered on time, almost two days later, and instead of 12 roses for over $100, three roses, three unopened lilies and two carnations? Pathetic attempt, and over-priced. Not worthy of my relatives memorial. Totally dissatisfied. Would NEVER recommend.

Will never use this service again! Flowers were not delivered and they even had the nerve to try to get me to accept a delivery the next day for 10 dollars off in which my anniversary would be over by then, beware! If I could give a zero star I would.

I ordered, was charged, and I paid for two separate flower arrangements for a funeral mass. Only the less expensive one was delivered. Three days and numerous phone calls later they still tell me they are looking into the matter. Although their customer service representatives were very polite, they never get back to me within the promised 24 hours. I have to keep chasing them. Still no satisfaction. Very poor service from start to finish. From what I can gather from speaking to their representatives their business is basically that of a middle man which markets and then farms out their work to local florist.

I received 11 emails from them in the space of 24 hours. The first was to verify my credit card; then when I verified it, I received another 4 emails; each email asked me to call. When I called, their automated system didn't recognize my inputs. So I tried their website chat, but that was just a bot. So I sent them an instagram message - all this was to confirm that they had artistic authority to make the bouquet slightly different than the picture. Then I received two more emails the next day saying the delivery would be late (even though the planned date is still two days away) due to my slow responses. Just impossible. Will never use them again.

Ordered my Mom flowers for Mother's Day a week in advance from Ava's. They sent me an email saying they were delivered Thursday. Talked to my 86 year old Mother on Mother's Day and found out she never got them. First time in 60 years that my Mom didn't get something from me on Mother's Day, thanks to this piece of crap company. Called Ava's and spoke to someone at a call center in another country. Had to argue for a refund. She wanted to have them delivered two days after Mother's Day. Ava can stick her weeds where the sun don't shine. This company is a joke. They should not be in business. Disgusting what they do to people. Shameful.

Paid 90$ for a 10$ bouquet. I know better than to order something before I read the reviews. Obviously they don't care. What I ordered what I got. Flowers were old and wilting. This place needs to be shut down.

I paid extra for bouquet of 15 Lillie's in a beautiful glass vase from their website. The flowers came with only 8 Lillie's that had bloomed, cut down to fit into a religious ceramic vase with a cross on it. I'm a believer in Christ but I was ordering something romantic for my girlfriend. Totally the wrong vibe and nothing near what was expected. Tried to complain to customer service and they were not accommodating at all. They said they met the requirements of what o paid for, not so. Really disappointed in their service and would tell anyone not to order from them ever. You have no idea of what you will receive. Images on website are nothing like what you may get.

I paid $85 for a Birthday Arrangement. It had a total of 6 roses, 2 Lillie's, the rest was filler greens. No ribbon and looked nothing like the picture. They said they would redeliver new flowers and never did. They said they would refund half the flower price but did not. The Service fee and taxes were more than 50% of the price of the flowers. This is a Terrible company that subs out flower orders and take zero accountability for what you receive. NEVER USE AVA'S!
The picture on left is what was sent. The picture on right was what was ordered. There are barely any flowers in the arrangement that they delivered. It is now a week later and Im getting emails requesting my information. I have given it 10 times to customer service with multiple Ava's executive reps. AJ and Chris both promised me new flowers and they both lied to me. Unacceptable.

Ordered $159 spray to be delivered for a funeral. Was suppose to be delivered the day before the funeral, and never happened. When I finally got them on the phone, they apologized, said they were cancelling and refunding my order. Never received refund, and had to dispute the charge with my credit card company. Couldnt attend funeral, and wanted to give my condolences, but wasnt able to, because of poor service. Then went through a huge hassle of getting my money back. Never again!

I didn't read the website information carefully enough and thought I was ordering from an actual local florist or that they would at least hire a florist. They have their system set up to pop up no matter what city you type in to search for florists. Anyway, they didn't even use a florist -- they hired somebody to fetch flowers from Safeway! They are really expensive for any flowers, but Safeway flowers? Give me a break. Would you pay $100 for this? Just two globs of flowers stuck into either side of a vase with no interest or care given to any kind of arrangement. Just the kind of thing you'd grab at the grocery store, which is what they did despite their assertion that they were assigning "talented designers" to replicate the advertised flowers. Ordinary and disappointing at best. I've attached a screen shot of the flowers as advertised.

I ordered flowers for my boss. Paid for the rush delivery. They then don't deliver it. But proceed to inform me that they were delivered. I spent $113.70 on flowers to be delivered and they never received them. Now I can't get my money back. Don't order from here. They are crooks. Order from somewhere else. I'm very unhappy. On top of that there is no one to talk to. It's all computerized. Such horrible business.

I thought this was a local florist from a google search but they are in another state. They are not locally owned and operated like their message states. Flowers were ordered Sat for a Monday delivery to my uncle's funeral and they never arrived! They promised delivery and did not follow through. I called and demanded a refund since they already took my money and I'm currently waiting on that now. Very disappointing! Do not use this company it's a scam!

This company sucks. I ordered flowers for same day delivery and they didn't get to address requested until the evening of the next day. They tried argue me down that they delivered the flowers. After digging deeper the representative said oh we did not deliver. Then the order comes and it looks nothing like what I ordered.

I placed an order 92 dollars from the website for balloons after paying I got a phone call asking if they could replace it with flowers because they ran out of balloons, I agreed. They ended up sending such a small arrangement of four roses and filler it was so bad they ruined what was supposed to be a special moments refused to send something else or do a refund. I paid 92 dollars for this.

Paid $99 for flowers which were almost completely substituted with cheap alternates - carnations, roses were not fresh and wilting upon delivery. Only 2 types of flowers when picture indicated 3. UGLY and CHEAP. Customer service app does not allow your complaint to complete and you cannot call and talk to a person.