website thubmnail of Autotrader.com
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New York
1 review
6 helpful votes
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Terrible website!
June 1, 2018

One of the worst websites I have ever usedstay away! Functions were impossible to find and the site was completely disorganized. Just awful!

Date of experience: June 1, 2018
7 reviews
36 helpful votes
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Auto Trader
June 9, 2008

Auto Trader - Auto trader is self-proclaimed to be the largest online car selling and trading website. From what I have seen I don't doubt them. Being specific for cars only it allows the web site to have allot more material and information only related to cars. Although you can't find the variety of cars and vehicles that you can find on E-bay motors or Craigslist.com, it does have much more comprehensive search parameters. You can search and compare multiple make/models at a time in conjunction with a zip code finder to maximize local results. You can also choose the distance in miles to search from your area code and you can also set a minimum and maximum price range you wish to search for. As advertised on their recent television commercials, for many listings they provide a 360° picture view of the car along with a short test drive video. Again there are user submitted reviews to help the decision process. Unlike E-bay motors, Autotrader.com does not have any form of comprehensive insurance against fraud or other potential losses, however the website does seem to be linked and integrated with a GEICO insurance link which will give you free quotes and 24/7 online service. Autotrader.com also has a large section devoted to new cars as well. These however are mostly posted by local car dealerships and unless there are blowout sales, you can't expect the great price breaks and savings usually associated with on-line car shopping.
An interesting addition that Autotrader.com has recently made is the inclusion of an auto show window. If you scroll down the home page you will find a dialogue box with links to information about all sorts of concept cars and upcoming cars, along with a full list of all the auto shows in your area.
For those looking to buy a classic car or anything built earlier than 1981, Autotrader.com has a sister site called collectorcartrader.com with a very comprehensive selection of classic cars, hot rods, and muscle cars.

Date of experience: June 9, 2008
Iowa
1 review
1 helpful vote
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Scum
September 2, 2022

Took my money and didn't post my car. $#*! them and there magazine. Only can see new cars not by owner. Stay the $#*! away.

Date of experience: September 2, 2022
Ukraine
4 reviews
2 helpful votes
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Good web
January 25, 2016

I bought car from this web site. This car on the street was very similar to photo in internet! At all i am happy about Autotrader.

Date of experience: January 25, 2016
Missouri
1 review
0 helpful votes
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David Wells Robert Cosgrove and Bryan in Finance@ Hendrick Toyota are the guy's to see to meet your needs, they are 100% dedicated to customer satisfaction

Date of experience: July 31, 2016
Texas
2 reviews
5 helpful votes
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BEWARE, Auto Imports Inc. or AKA Gold Rush Remarketing sold me a Corvette with a broke motor, I got ripped off from these guys, Alex and Fred will gladly take your hard earned money and sell you anything, I was told the Corvette had no mechanical problems, 4 hours after they had my money the service engine light came on, to my horror it was only running on 7 of 8 cylinders, they flat out lied to my face! They obviously reset the codes prior to me coming; they knew I was coming for the Corvette. NO bringing it back, no trading it for something else, they dont care a sale is a sale, youre stuck like Chuck! My advice to you is buy from anyone but these guys, they will misrepresent their vehicles just to make a sale, if youre looking for a make and model go shop elsewhere unless you want ripped off, dont even drive by, youll thank me later, biggest con in Houston used cars is Alex and Fred at Gold Rush, Auto imports Inc. on the gulf freeway near Hobby airport, you have been warned, BEWARE! Shop elsewhere, youll be glad you did! They are DISHONEST!

Date of experience: March 14, 2017
North Carolina
1 review
0 helpful votes
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Tim Criss at Carey Paul Honda Snellville, GA! I definitely recommend him and this dealership. He provides great customer service and is very helpful!

Date of experience: January 31, 2017
California
2 reviews
1 helpful vote
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Nice experience
February 23, 2017

Here you will get all type of parts of vehicles you need. Good service and good products. Had a nice experience with them.

Date of experience: February 22, 2017
Virginia
2 reviews
1 helpful vote
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Great
March 16, 2018

My uncle recently made a deal here. Customer support is too good and we got a awesome deal which made my uncle to sign immediately :)

Date of experience: March 16, 2018
Illinois
1 review
1 helpful vote
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SHOPPER
July 21, 2020

Nice clean dealership. Very helpful. Smooth transaction. Very happy with the vehicle. Staff was very friendly.

Date of experience: July 20, 2020
Florida
1 review
2 helpful votes
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This website is in direct conflict with the actual business. The business attests to different prices than their website.

Date of experience: July 26, 2010
Missouri
1 review
0 helpful votes
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I have spent HOURS and HOURS on Autotrader trying to sell my Toyota Camry SE Sport, and it has been a NIGHTMARE of epic proportions! I cant do anything I want to the add, including putting it as the correct model of car I am trying to sell because they don't even off the option. They also don't let private party people sell their vehicles under "Certified" because in their own words: "Only a dealer can sell a Certified car". Completely ignorant and wrong because my Toyota is a Certified vehicle and is so through Sept 2021. Certified warranty up until 100,000 miles goes with the vehicle to any dealer in the nation. SO anybody looking for a certified car will not see my car as a certified car because they say private parties cannot sell certified cars. Thats some idiotic bs right there because a Toyota Certified vehicle is certified no matter how many owners it has until the warranty runs out. This website was nothing buy super slow, a ripoff, about 15 years behind the times, and majorly frustrating because it is so slow, it literally took me about 15 hours to get my ad the exact way I wanted it to be represented to the customers. Takes forever to upload pics, and when you do, they go in some random order that is confusing. Trying to drag or remove pictures is worse, because it is slow and tedious. Never could figure out what picture I was working with, and everytime I tried to delete a pic, i ended up deleting something other than the one I wanted to get rid of! Don't waste your time, effort, or Money on this ripoff site, because it is geared towards the dealers completely, and as a little guy you will never be represented like a dealer unless you spend a lot more money on ad upgrades and highlights, which could easily run the ad to over a $100 total, way too much to be giving these asssholes!

Date of experience: October 30, 2019
Australia
5 reviews
4 helpful votes
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There are some con artists on here so beware of fake ads. I reported one to Autotrader and THEY DID NOT EVEN RESPOND OR CARE about it as a few days after my report the fake ad is still there!
That actually makes Autotrader complicit to the attempted fraud.
The seller I contacted in QLD (car had QLD rego) said the car was in WA as he was in WA working for the Defense Force. RED FLAG - WHY TAKE THE CAR FROM QLD TO WA? Surely you would fly. Very polite and articulate. Gave me a FALSE Dept of Defense ID CARD - signature was nothing like the name and the ID number has been confirmed as "non existent".
Watch out for this scam!
Autotrader - HOW ABOUT GETTING YOUR ACT TOGETHER!

Check out the response for the con artist -
Sorry for taking so long to reply, I work for the Department of Defence and I was transferred to a new military base in WA. I am providing Deployment Training (Desert Training).
If you are still interested in buying my car, I'm asking $6,788 (I've lowered the price because I'm running out of time). The car is Road Worthy and Rego until May 2022. It is very well maintained, always garage kept, excellent condition, runs and sounds 100% perfect with no leaks or noises. Engine starts right up, sounds great and there are no strange noises. No hail damage. I have to sell the car as fast as I can because in three weeks I will be deployed to New Zealand and I'll stay there for a while. I intend to buy a new one when I get back home.
I also need to know if you have the cash to buy the car, because there are a lot of interested buyers. The car is here with me at the military base but you don't have to worry about the distance I can bring the car to you on my expenses, so if you're interested, let me know.
Details:
Registration#: 096-WWO, 189.000 Km's. Rego until May 2022. Just had it serviced. Mechanically A1
You'll love the car, I can guarantee you that!

Date of experience: December 26, 2021
Belgium
3 reviews
0 helpful votes
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Great deal
August 4, 2016

For me this is great site, purchased car for my wife.

Date of experience: August 4, 2016
California
7 reviews
11 helpful votes
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Found a good car at a good price, and meet some nice people doing it.

Date of experience: August 12, 2012
Pennsylvania
25 reviews
3 helpful votes
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GOOD
October 13, 2016

Great to look for used cars at a decent affordable price.

Date of experience: October 13, 2016

Overview

Autotrader.com has a rating of 1.9 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Autotrader.com most frequently mention customer service, complete waste and facebook marketplace. Autotrader.com ranks 564th among Car Buying sites.

service
36
value
35
shipping
10
returns
15
quality
28