Autoplicity

First order one item arrived broken the other part didn't come at all. Second order after being told it was in stock and would be delivered in two days or so, was later flagged and would not arrive for a month if at all. They did however refund our money. Terrible service.

They grab you with great prices and have inaccurate shipping times. I ordered for 2 day shipping and it came 4 days late. After paying $25 just for shipping. I called customer service and they were extremely unhelpful and didn't solve any of my problems. Very unhappy with this site and will definitely not be using them again!

Placed order number ******* on 6/13/2020. Paid $48.08 to over night the product. On 6/15/2020 received e-mail it was shipped (2 days later) waited and fed ex keeps saying Label created. I then called today and was put on hold for 15 minutes. Each time I got a person who can barely speak English and they just transfer me to another department. Then Aaron said let me get you over to someone who has all the info and transfers me back into the queue for another 5 minutes. Then Donna answers who again can barely speak English. Puts me on hold another 5 minutes and comes back and says, "Sir it will ship tomorrow and you will get it Monday". (More than a week later)! I said you need to refund the $48.08 you charged for overnight. Donna says, ok will do that and hangs up on me. Call back and get dead air. This is criminal.

Ordered part on July 4th, tried to cancel order 12 hrs later on July 5th. Was told that it was to late to cancel and 4 hrs later a get a shipped notice. Then on the 7th I requested a return and was told I would get instructions in 1 day and its been a week now and I have received no return instructions and have sent three emails asking for return instructions and I am receiving no response.

I ordered a pair of PIAA silicone windshield wipers for my car from Autoplicity. I was shocked to find that they were cheaper than both Amazon and Walmart by $9.00, even though they charged $9.99 for shipping. I choose standard shipping and they still arrived fast. I called Autoplicity customer service to ask a question and they answered the phone promptly and the customer service agent was both friendly and knowledgeable. This was the first time I ordered from Autoplicity, but I definitely will again. Overall a great company which is rare these days.

I purchased 2 ZR1 Carbon Ceramic rotors from Autoplicity, one was defective. After providing pictures to substantiate my claim, Autoplicity agreed to offer a refund once the defective items were returned. Autoplicity issued return shipping labels and I immediately shipped the items back and in original packaging. Autoplicity emailed back saying I should be receiving the refund within no later than 5 business days. It's been already 7 business days and still no refund showing on my credit card. I called the credit card company and they said that Autoplicity would be the ones that completes this transaction.

I purchased an item which I needed desperately for a road trip I was going on. The item arrived late, which delayed the trip, then it was the wrong item altogether! Unusable and delayed my trip a week further! Rather than refunding me so I could buy the correct item, they are requiring me to completely fix the problem on my own, absolutely no accountability! Do not buy from these people! They show you photos of things that they don't have in stock then hope that you won't bother to return it! I purchased an item from the website which was too good to be true. Guess what, it was! Not only did they not correct their mistake, they are leaving that to me. Terrible customer service, ZERO accountability!

Worst company I have ever worked with. I ordered an exhaust in mid-February (February 21 to be exact) and was told it would be delivered by April 23. May begins and I have heard nothing from the company so I called and they said it would be delivered at the end of May. No big deal, things happen. May comes and goes, and then June, and then July and so on and now it's September and they just keep pushing back the shipment date. They never contacted me to tell me what was going on. I had to call each time and was transferred through multiple people before they would tell me my exhaust was delayed another few months. I called 4 different times to cancel my order since it was past the cancellation window so I couldn't do it online and all 4 times they told me it was cancelled, but it never was. I will never order through this website or deal with these people again. Now, I'm just hoping they'll finally cancel my order after a month of trying to get my money back.

Please don't buy from these guys. I bought gauges for boat put in part number whenever arrived was wrong part number so they only give you a couple of days for refund paid like 372.00 only received refund of 233.00 wasn't even my fault refunds are a joke with this company

Ordered from this website and that was a big mistake. Prop arrived was not what I ordered, no hub kit included. Product description says nothing about hub kit not included the prop wasn't even the right material. When I called to sort it out I waited 15 mins on hold just so they could hang up. I called back and the lady I spoke to was extremely rude and clearly hates her job. She ends up basically telling me she doesn't care sets up a return and hung up. I would not recommend this site or any of there products.

I accidentally ordered the wrong product - my bad - but now I have to pay for the original shipping cost, the new shipping cost (that's reasonable), and a $25 dollar "restocking" fee. I will not be ordering from this company again.

Ordered two coating items online and noticed after confirming that the order on one of the coatings was incorrect. I immediately sent an email to cancel order - Next morning I called Atoplicity and spoke with representative and she assured me the order would be cancelled. Nope, they shipped it later that day. Sent several emails stating that order was incorrect and I would be forced to return item. Received email stating "order had shipped". Item arrived and called Autoplicity for return number. Agent stated that "we have no emails or phone logs indicating you contacted Autoplicity. I'm now stuck with return shipping fee's and 20% re-stocking fees. Will never order again from Autoplicity. They use an India answering company to handle returns. Beware..

I ordered a motorcycle parts which was advertised with a delivery date of about 7-10 days. They took the $342 of of my account. Then I receive an email that due to the import problems I wouldn't receive it for over 3 months because it was going to be sent directly from the manufacturer.
That was unacceptable to me so I cancelled the order on April 10.
After 16 days of not receiving the refund, I called and customer service said that I MAY get money back by the end of the week. I asked what would happen if that didn't happen and I was informed that they would "cross that bridge when we get to it".
I did receive the refund on April 29; 19 days after cancellation.
Lesson 1: don't believe the "in stock" on the ad. They will take your money and then drop the real news. Lesson 2: they are good at taking and not so good at giving back.
You have been warned.

Very very very slow and unprofessional lie about when u receive your order plus doesn't give tracking number been waiting to receive my order going on two months now when I call i get more lies please don't order from this company

I tried contacting autoplicity 4 times by phone. I followed all of the prompts that were supposed to get me in touch with someone best qualified to help me resolve my issue. Once I finally get through all the Prompts I was put on hold for a few minutes when I finally got someone on the phone they asked me for my order number and what the problem was so I told them then I was told. She said I'm going to be put on hold. All 4 times I called this happened. All 4 times I called someone hung up on me after I was placed on hold floor 10+ mins. Not to mention the woman that answered the phone should not have been answering phones. She was not polite or helpful. I buy car parts and tools all the time. I will NEVER buy another car part or tool from autoplicity. I'm also going to tell everyone I know about my experience and how they should never use autoplicity.