Auto Parts Warehouse

Called customer service about rewards points that didn't show up on my order? The girl seemed confused. Spent about 25 minutes on the phone. She took the first 5 minutes reviewing all the information on my account which had nothing to do with my call. Finally told her to stop all the verifications as I have not changed anything. She had to go to her supervisor several times to get suggestions/answers and I finally gave up and never did find out what happened to my rewards points. They just disappeared into cyberspace. Lost forever.

Order power window motor and regulator for my automobile. Had problem making order. Called in person, because i had made order before with no problem. Got good assistance from the rep helping me. Took care o the issue and in no time my order was done. Very good service. Thank you Jose

I ordered a truck bumper and the website showed that there are thee in stock. This morning customer service told me that the part is back ordered, that they could only refund my money, not apply the purchase price to another bumper, and I would have to pay for an alternate choice at full price yet wait 10-12 days for my original refund. When I complained about this process, and said that I only had enough to buy the one bumper, not two, I was told "This is our process Sir" Really? Well this website will never get my business "That is my Process!"

For internal purposes (PO*******)

I've not always been satisfied with products on line because they often are not what is advertised when I received them. This is my second experience with Auto Parts Warehouse and I couldn't be happier. The parts for my Volvo were correct and my mechanic had an easy time installing them. Also they arrived a day earlier than anticipated, which shocked me because I've never received anything on line early. Usually it has been the other way around. That is why I am reordering and will continue to buy from Auto Parts Warehouse. Thank you. Ray Strait, Hemet, CA

I'm so very elated to have made this phone call today! My representative extension 1629 was so amazing and certainly my Angel for this day. I'm a woman and most would really take advantage of me being I'm not knowledgeable about parts. However, I needed a drivers side after a truck tried to run me off the highway! By God's grace there was some damage done to the driver's side of my Acura TL. Most importantly the insurance company would not remit payment for it. Thus, I had to come out of pocket for 2 17 inch Continental Tires, 2 wheels, and a broken mirror. I called today to get a price quote after being quoted $450.83 by the Acura Dealership; my Angel after I provided him with the part number provided this part to me for $82.90! I will forever do business with Auto Parts Warehouse! THANK YOU FOR MAKING MY DAY!

Needed a catalytic converter for my dodge... Never ordering from here again! They sent the wrong one, when I finally got a hold of customer service they said there was a return shipping and restocking fee, even though they were the ones who made the mistake. After all the hoops I had to jump through and the negativity from customer service, I'm never ordering from here again. I made the mistake of hoping I would be an exception and wouldn't have an awful experience like others, boy was I wrong.

I called to get replacement seatbelts for my Toyota Highlander. The first sign there was a problem was the woman spoke very broken English. Her accent was so thick, she was difficult to understand. I asked her three times if she was sure the seatbelts would fit my vehicle and she assured me they would. Once I received the seatbelts, you guessed it. They were universal seatbelts, which she didn't bother to tell me, and they didn't fit my car. So I had to mess with returning them. I immediately shipped them back using their return process and even though they took the money out of my checking account on the day I ordered the seatbelts, they won't return my money to me until two weeks after they received the seatbelts back.